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2020 Retail Holiday Trends Report



Revealing the impact of COVID-19 on store safety, staffing, and shopping this holiday season.

This in-depth industry study commissioned by UKG examines survey responses from 302 U.S. retailers, collected between Sept 2-11, 2020. These responses answer questions such as, how retailers are coping with Covid-19, what they are doing to prioritize safety and how new rules and roles have reshaped the employee experience for associates. New items like curbside pickup, contact tracing, and employee well being are top of mind for employers and safety is the 2020 holiday season buzzword. Learn how retailers are embracing the realities of staffing for a holiday season unlike any other.