Black Friday Sets Online Sales Record

While store traffic declined, this year’s rendition of the official kick off to the holiday shopping season raked in a record $7.4 billion in online sales. Check out the early results.

Mobile Apps

Best Buy Soars Into the Holidays

Best Buy has plenty of reason for cheer this holiday season. Find out how its ongoing fulfillment and website and mobile app improvements are helping the retailer succeed as it enters the holiday rush.

E-Commerce

Costco's Thanksgiving Website Crash May Have Cost It Almost $11 Million

While Costco kept its doors closed Thanksgiving, it had planned to offer its Black Friday deals early online. A massive website crash then led to angry shoppers firing away on Twitter under #CostcoDown.

Store Systems

Turning Convenience Retail's EMV Mandates Into Opportunity

The EMV deadline is putting pressure on c-stores and petroleum retailers to comply or face potentially substantial chargeback fees. Find out how you can prepare to meet the deadline.

Analytics

Why Omnichannel Retailers Need to Service Every Customer the Same Way

Today the channel is the customer. Ensuring a seamless transition between online and offline requires a holistic approach from the top-down - but it is possible to achieve.

Customer Engagement

H&M Testing Clothing Rental at New Flagship

For the first time, H&M shoppers have the opportunity to rent clothing, as the retailer seeks to address environmental concerns. Get a first look at the retailer’s newly opened flagship and learn more.

Store Systems

Lamps Plus Goes Live With Next-Gen POS

The lighting and home furnishing retailer has deployed the new solution across the entire chain, upping its customer service quotient and introducing new vital capabilities. CFO Clark Linstone gives a look behind the curtain in this exclusive interview.

People Shaping Retail’s Future 2020

The NRF Foundation has announced the five individuals named to "The List of People Shaping Retail’s Future" and this year's “The Visionary" award winner. Uncover which inspiring leaders are impacting retail.

Customer Engagement

Retail Personalization: Digital Meets Physical

Consumers are craving shopping experiences that meet their immediate needs at any particular moment along the shopping journey. The need to unify data across the enterprise from different sources and to capture in-store data, has never been stronger. Learn how a customer data platform transforms touchpoints into exceptional experiences.

Latest Bulletins

Dec

Tractor Supply Company Finds a New CEO

Dec

IKEA Sets Out to Reduce Waste from Returns

Dec

Casper Revamps Exec Team including New CTO

Dec

Cyber Monday 2019: Biggest Online Sales Day in History

More Bulletins

Winning the Grocery Wars

Examine emerging consumer trends in grocery and the significant steps retailers are taking and the technologies they are implementing to respond to them.

Advanced Retail Analytics Study

The RIS exclusive research uncovers practical strategies and executable tactics that will guide retailers to maximize sales, inventory, customer engagement, and more.

Blogs

Retail Insight

Nov

5G Timeline and Everything Retailers Need to Know

Digital transformation and the store of the future are impossible without advanced data networks. Fortunately, the rollout of 5G will be a gamechanger that supports the next generation of retail services and in-store innovations.

Oct

Where Do Walmart, Nike and REI Stand?

By taking a stand on social issues retailers risk alienating 30%-40% of their customers, so why do it? Because taking a stand adds a layer of meaning to a retailer’s brand image and deepens engagement with shoppers.

Retail Techtalk

Dec