Advance Auto Parts Enhances Web Site, Offers 100,000 Products
Advance Auto Parts enhances its Web site with improved site navigation, powerful search features, and high-speed movement from page to page. This business-to-consumer site features a streamlined shopping cart and multiple shipping options that include buying online and pickup in a local store or at-home delivery.
Customers can purchase more than 100,000 auto parts and accessories through the site 24 hours a day. Visitors also can locate their nearest local Advance Auto Parts store, as well as find articles, online videos, and audio and video podcasts in the Web site's "Advance Know-How" section.
Shipping is free on all ship-to-home orders greater than $75 and there is never a shipping charge on any store pickup order. Additionally, customers can process returns free-of-charge at any Advance Auto Parts store across the country.
"This new Web site gives Advance the ability to connect with more customers than ever," said Scott Bauhofer, SVP and General Manager, E-Commerce. "The new Web site allows the company to match the legendary customer service experience consumers receive from Advance Auto Parts stores."
Visitors will be able to receive additional assistance 24-hours a day, seven days a week via the new Customer Care Center at 1-877-ADVANCE, on a variety of services including online and phone ordering, store, warranty and return questions. The Customer Care Center line features Interactive Voice Routing (IVR) so callers can route their questions to the appropriate customer care expert.
Customers can purchase more than 100,000 auto parts and accessories through the site 24 hours a day. Visitors also can locate their nearest local Advance Auto Parts store, as well as find articles, online videos, and audio and video podcasts in the Web site's "Advance Know-How" section.
Shipping is free on all ship-to-home orders greater than $75 and there is never a shipping charge on any store pickup order. Additionally, customers can process returns free-of-charge at any Advance Auto Parts store across the country.
"This new Web site gives Advance the ability to connect with more customers than ever," said Scott Bauhofer, SVP and General Manager, E-Commerce. "The new Web site allows the company to match the legendary customer service experience consumers receive from Advance Auto Parts stores."
Visitors will be able to receive additional assistance 24-hours a day, seven days a week via the new Customer Care Center at 1-877-ADVANCE, on a variety of services including online and phone ordering, store, warranty and return questions. The Customer Care Center line features Interactive Voice Routing (IVR) so callers can route their questions to the appropriate customer care expert.