Amazon May Add a Chatbot to Greet Customers and Plans Colorado Fulfillment Center

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Amazon May Add a Chatbot to Greet Customers and Plans Colorado Fulfillment Center

By Jamie Grill-Goodman - 01/29/2017

Amazon may be closer to adding a messaging-based contact channel for Amazon Customer Service featuring a ChatBot that greets the customer. The company recently posted seeking two job positions to help with the development: Software Development Engineer (SDE II) - Customer Experience Personalization; Senior Software Development Engineer (Sr. SDE) - Customer Experience 

Under the postings Amazon writes: "Our team is working towards building software for a new messaging-based contact channel for Amazon Customer Service. It contains an Automated Assistant (ChatBot) that greets the customer, answers simple questions and routes to the correct solution or live help Customer Service Associate."

The new tech hires would work on software solutions that use cutting edge technologies such as machine learning (ML) and natural language processing (NLP) and understanding (NLU).

Variety recently reported Amazon was looking for a “Creative Director, Virtual Reality” however, the job listing is no longer available.

Amazon also announced plans to open its first fulfillment center in Colorado. The one-million square foot facility in Aurora is expected to create more than 1,000 new full-time jobs.

Amazon employees at the Aurora fulfillment center will pick, pack and ship larger customer items, such as sports equipment, musical instruments and furniture.

“We knew Amazon coming to Aurora meant the creation of great jobs for this community and the arrival of a strong corporate neighbor,” said Aurora Mayor Steve Hogan. “Our community has already benefited from their presence here and the announcement of a second facility is very exciting because it means continued economic growth in Aurora and the surrounding communities."

“It’s always great news when a company as innovative as Amazon makes an investment in Colorado,” said Colorado Governor John Hickenlooper. “The company’s announcement of a second facility and many more jobs for our state is something to celebrate. We are thrilled Amazon has discovered our talented workforce here in Colorado and we look forward to our ongoing partnership.”

The project was developed by Prologis.