In a glimpse of when physical retail may pick back up in the U.S., Starbucks said it plans to have most of its domestic company-operated stores open again by early June. However, the Starbucks experience will be a bit different. Hint: Consumers who weren’t using Mobile Order before had better get used to the idea now.
As the coronavirus upends the retail industry, it’s also showing how fast some retailers can actually implement new technology and services. Learn how craft retailer Michaels has quickly implemented same-day delivery and curbside pickup in a matter of days and weeks to meet the needs of its customers during the pandemic, rather than months.
Shopper habits were already rapidly evolving with the developments of e-commerce, frictionless commerce, and sustainability concerns. Then, in the face of COVID-19 pandemic, the speed of change has been unlike anything seen before.
Bed Bath & Beyond is quickly pivoting to face changing shopping habits and store closures due to the coronavirus pandemic, prioritizing around $250 million to support omnichannel operations in 2020 and beyond. Find out how it’s converting 25% of stores to fulfillment centers, rolling out curbside pickup and more in the face of change.