ARTICLES BY THIS AUTHOR
Panera Powers Up Personalization Efforts With New Loyalty and Contactless Payment Options
Panera is set to roll out revamped loyalty identification tech and contactless payments at select stores. Get the details.
How Schnucks Optimized Frontline Operational Workflows and Fine-tuned Flexible Scheduling
Schnucks’ chief data and deputy chief information officer, Tom Henry, outlines how the supermarket's tech investment has eased up scheduling issues, increased forecasting accuracy, and allowed the company to meet staff needs more effectively.
Walmart Builds Out Education Program With Short-Term Classes for In-demand Skills
Walmart is bolstering its learning and development offerings with a new short-form program suite, allowing associates to upskill in high-growth areas such as cybersecurity, software engineering, and data analytics. Get the details.
Ulta Builds Out Digital Store Experience and Bolsters Supply Chain Operations
Ulta Beauty is making steady progress in its multiyear business plan, investing in supply chain optimization, digital stores, and workforce culture. Get the details.
UNTUCKit’s Senior Director of Omnichannel Talks Mobile POS and Intuitive Workforce Technologies
In this conversation with RIS News, UNTUCKit's Kaitlin Gottlieb outlines how the company's early tech investment has empowered retail associates, boosted visibility, and streamlined back-end processes.
Petco Strides Towards Personalization Goals with New Customer Experience Platform
In a new personalization effort, Petco has invested in a new system aimed at customizing key marketing touchpoints across the shopping journey.
Pacsun Builds Out Immersive Customer Experiences on New Roblox Platform
Pacsun has launched its second virtual customer experience, Pacsun Los Angeles Tycoon on Roblox.
Chick-fil-A Provides Rest Spot for Food Delivery Couriers
Over the next few winter months, Chick-fil-A Inc. will operate a pop-up rest and recharge station exclusively for members of the food delivery community in New York City.
January Retail Sales the Strongest in Almost Two Years
The new year is off to a strong start in retail. The latest figures from the Commerce Department show shoppers loosening their purse strings and spending at rates not seen since March 2021.
Help Wanted: Fewer Fears, More Training With AI’s Impact On the Future of Work
One of the most pressing questions on the minds of retail executives took center stage last week as the National AI Advisory Committee (NAIAC) met to discuss the evolving state of U.S.