Banana Republic Adds Rental Subscription Service

Tim Denman
Editor in Chief
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Banana Republic is launching Style Passport, an online subscription service that provides unlimited access to its women’s apparel collection. The brand will roll out the service at the end of September to customers in the United States, with the goal of adding men’s apparel at a later date, a segment that has been largely ignored in apparel rental.

A robust omni-experience is critical as today’s consumer shops in a variety of ways including apparel subscription services, which have become increasing popular over the past few years. Rental subscription is an innovative platform that increases access to a brand and helps attract new customers.

“We’re constantly evolving with our customer, meeting her where she is shopping,” said Mark Breitbard, CEO and president of Banana Republic. “Style Passport will drive incremental revenue, and help us connect with younger shoppers who appreciate great style and want an affordable, sustainable way to try new fashion. With this new service, we’ll gather valuable insights from a highly interactive customer base that can be used to design future product and experiences.”

Banana Republic is committed to integrating sustainability throughout the business from sustainable fibers to environment-friendly practices. Style Passport provides an easy way for customers to own fewer items while improving their wardrobe with fashion for every occasion. The new service allows customers to rent the Republic for one flat monthly fee, with the option to keep and purchase any favorite item. Style Passport is $85 per month for a three-garment plan that includes free priority shipping, unlimited exchanges and returns, and complimentary laundering services.

As part of the brand’s work to enhance the customer experience online and in stores, Banana Republic partnered with rental technology platform CaaStle to develop Style Passport and will utilize its white glove service to handle logistics while delivering a seamless experience. Banana Republic will also offer Buy Online, Pick Up in Store beginning in the fall of 2019.