Bashas’ Family of Stores Modernizes Its POS
Bashas' Family of Stores operates Food City, AJ's Fine Foods, Eddie's Country Store, and both Bashas' and Bashas' Diné supermarkets – more than 100 grocery stores.
The project was completed as planned in six months, which included a planned pause during the holiday season and the unexpected disruption of the coronavirus- related restrictions. The solution’s API-first infrastructure enabled the team to integrate third-party services like Bashas’ customer card in less than four weeks.
“When we planned the project in late October, we built in a pause in December, as not to disrupt our holiday business, but no one could anticipate the challenges the COVID-19 pandemic brought.” said Edward Basha III, chief executive officer of Bashas’. “Yet, we were able to meet this key milestone through the efficient collaboration with NCR. It was a great relief that we could still launch this digital transformation for our stores, employees and our customers during this challenging time.”
Bashas’ plans to roll out the complete solution, which encompasses all software and payments processing for full and self-service checkouts, plus solutions for customer loyalty, promotions, merchandising and more.
“NCR is pleased to extend the benefits of NCR Emerald to yet another grocery chain through our work with Bashas’,” said David Wilkinson, president and general manager of NCR Retail. “The out-of-the-box solution along with our service-oriented architecture enables a speed of implementation that is rare in complex retail environments. We are proud of Bashas’ continued focus on retail innovation and its trust in NCR’s knowledge and capabilities to help run the store.”