Bed Bath & Beyond Inc. is strengthening its digital leadership team as it continues to drive rapid growth in its $3 billion digital business.
The retailer has named Jill Pavlovich as SVP, digital commerce and Jake Griffith as VP, product management. Pavlovich and Griffith will both report to Rafeh Masood, Bed Bath & Beyond's EVP and chief digital officer, as of effective April 4, 2021.
Pavlovich will be responsible for delivering ongoing improvements to the digital shopping experience, a key feature of the retailer’s “omni-always” growth strategy. She will lead digital merchandising and operations to elevate the customer experience.
Griffith will be responsible for developing new digital capabilities for the company, overseeing the stages of the product lifecycle to create a seamless experience across the customer's digital journey from discovery to post-purchase. In addition, he will help improve the speed and execution of key growth initiatives to create innovative and highly engaging end-to-end digital experiences.
"Our omni-always strategy is delivering rapid growth in our $3 billion digital business, so we're delighted to strengthen our team with the appointment of Jill and Jake who will bring industry-leading omnichannel retail expertise,” said Masood. “As we enter our 50th year, we will introduce customers to the new Bed Bath & Beyond with the launch of an exciting array of customer-inspired owned brands, reimagined stores, and continued investment in faster, easier and more convenient omnichannel shopping services. Jill and Jake bring deep merchandising, brand and digital retail experience to help accelerate our plans, innovate for our customers, and drive continued growth in sales and gross margin for our business."
Pavlovich joins Bed Bath & Beyond with more than 15 years in omnichannel merchandising. She was most recently general manager and head of exclusive brands and merchandising at Wayfair, where she was responsible for developing and launching 90-plus exclusive brands to grow the product portfolio and drive revenue. Prior to this, she held leadership roles overseeing merchandising at Perry Ellis International, Dana-co, Natori, Warnaco, and Calvin Klein.
"I am delighted to join Bed Bath & Beyond at such a pivotal time in its transformation,” said Pavlovich. “I look forward to helping develop the digital merchandising experience for the company's exciting array of owned brands, while enhancing the omni-always experience to better serve customers and create a more meaningful experience when they shop with the brand."
Griffith brings more than 15 years of strategic retail experience and will join the company from Walmart, where he held numerous leadership roles, most recently as the general manager for Sports & Fitness. Prior to his time at Walmart, Griffith worked at Amazon where he held numerous roles overseeing business strategy for various portfolios during his tenure.
"Bed Bath & Beyond is one of the true icons in the retail sector, and I'm excited to support the digital innovation that has shaped its transformational omni-always growth,” said Griffith. “I look forward to helping Bed Bath & Beyond's customers unlock the potential in every room, especially at a time when home has never been more important in our lives, while helping the company deliver continued and sustainable growth."
Bed Bath & Beyond Advances Technology Transformation
In addition to fostering digital innovation, and in yet another step in its $250 million technology transformation, Bed Bath & Beyond Inc. has selected RELEX Solutions as its inventory management technology partner. RELEX Solutions will provide technology solutions to modernize and drive efficiencies in the company's inventory management systems that support its store network and distribution centers.
The cloud-based technology platform will deliver automated forecasting, replenishment, and allocation planning to improve the company's in-stock position and inventory turnover, enhancing the customer experience while driving sales and gross margin improvements.
"We are leading with a digital-first, omni-always approach to build authority in our core markets and make it easy to feel at home,” said chief technology officer Scott Lindblom. “Investing in modern inventory management technologies is a critically important component of this approach. We are delighted to partner with RELEX Solutions to help drive efficiencies in our business, improve our ability to respond to customer demand with agility, and enhance the experience for our customers however they choose to shop with us."
This news follows other recent technology transformation announcements to modernize the retailer’s enterprise resource planning (ERP) and expand its utilization of cloud-based solutions. The company will begin to implement technologies from RELEX Solutions in the spring of 2021 as part of its ERP rollout