Bed Bath & Beyond Expands Self-Checkout to Elevate In-Store Experience

Bed Bath & Beyond is looking to modernize its shopping experience, improving its store layout, expanding its collection of national and owned brands, as well as introducing new in-store features on its mobile app. To support this growth, the company is leveraging self-checkout technology from NCR Corporation.

Bed Bath & Beyond tested out the partnership with a pilot at its remodeled NYC flagship store, and will now expand the service to locations nationwide. Self-checkout benefits include faster checkouts and shrink prevention technology. 

[Related: Bed Bath & Beyond Testing Scan & Buy In New NYC Flagship]

John Hartmann, chief operating officer at Bed Bath & Beyond Inc. and president of buybuy BABY, said the move is part of the company’s digital-first, omni-always retail strategy. 

 “We look forward to the continued rollout of self-checkout as part of our transformation strategy that includes technology investments to improve the customer experience," he said.

David Wilkinson, president and general manager of NCR Retail, stated that today’s shoppers crave convenience and options, adding that self-checkout helps create a modern shopping experience that streamlines the process for consumers while helping staff be more proactive hosts.