Best Buy is partnering with Accenture to advance its technology strategy, delivery and operations.
This five-year partnership will include furthering the No. 13 retailer's work in data science, information security, product development, technology risk management and user experience design.
This relationship will focus on three areas:
Building and growing diverse talent: Best Buy intends to hire 1,000 employees to its digital and technology team, and it has committed that 30% of these employees will be diverse — specifically Black, Latinx, Indigenous and women. Accenture will support Best Buy in this work by helping recruit, train and hire new talent.
Investing in technology innovation: The companies will jointly invest in technology innovation focused on helping Best Buy create enhanced customer experiences, drive incremental value from its existing operations, and accelerate growth in such areas as health and membership programs.
Investing in learning and development: Best Buy will receive access to Accenture’s learning and development programs, including its online training courses and 12-week training boot camps.
“Our primary goal is to create the best possible experience for our customers and our employees who serve them directly, and this collaboration will help drive that important work forward,” said Brian Tilzer, Best Buy’s chief digital and technology officer, in a statement. “We’re excited to work with Accenture to advance technology innovation and build an even stronger technology team at Best Buy.”
“Together, we are creating a fluid, reimagined collaboration model that is anchored on shared success, beliefs and ways of working,” said Rob Birdsong, Accenture managing director. “This new model will help us redefine the way we partner with Best Buy, bringing them the best of Accenture’s skills and capabilities, with a focus on building and growing Best Buy talent.”