Best Buy Goes Curbside for COVID-19; Limits Home Delivery to Doorsteps

Lisa Johnston
Editor-in-Chief, CGT
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Best Buy is only allowing employees into its stores, instead bringing “contactless” curbside pickup to all of its locations, where state and local laws permit, to help combat the spread of the coronavirus.  

The retailer also limiting delivery of major appliances and TVs to consumer’s doorsteps.

Consumers can place orders online or through the Best Buy mobile app, and their items will be delivered to their car when they arrive. Store associates will also retrieve items they didn’t order in advance, provided they’re in-stock.

The service also extends to returns and exchanges, and Best Buy has extended its return window.

The company is, however, temporarily halting product trade-in and recycling services, as well as currently scheduled installations, haul-aways and repairs for TVs and major appliances.

Also, delivery for large items will no longer be brought into homes and will instead be dropped off at consumers’ doorsteps.

“This means we will take the item as close as we possibly can to the front door of your home without bringing it inside,” the company said in a statement. “We know that this change will be inconvenient, and we are truly sorry. It was made with our employees’ and your best interests at heart. If you have an order scheduled for installation in the next 30 days, please expect an email or text from Best Buy about your delivery options.”

Best Buy CEO Corie Barry said in a March 19 statement that the company isn’t making any employees work who aren’t comfortable doing so.

All hourly employees have received a temporary pay increase, and while store hours have been reduced, affected associates are being paid for regularly schedule hours.  

Employees who need to stay home to care for children are being paid, as are those who feel ill or who may have been exposed to COVID-19.