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02/19/2013

Best Buy Stamps Out Showrooming with Price Matching

Best Buy will price match all local retail competitors and 19 major online competitors in all product categories and on nearly all in-stock products, when asked by a customer. As of Sunday, March 3, 2013, Best Buy's Price Match Guarantee will hit online and in stores on Sunday, as well as a 15-day merchandise return policy reduced from 30-day, signaling the retailer's end of showrooming.
 
In addition to a full range of products, devices and services, Best Buy will also offer a sales force dedicated to providing impartial and knowledgeable advice and full support for the lift of the product. With the Price Match Guarantee customers will be able to shop in-store or online, receiving unbiased service from the retailer's Blue Shirts and support for the life of the product. The guarantee is available online at BestBuy.com, in-store at more than 1,000 Best Buy big box locations or more than 400 Best Buy Mobile stand-alone stores, or by phone.
 
The full Price Match Guarantee policy – including exclusions and the list of online retailers – is as follows:
If a customer finds a lower price on a qualifying product at a local retail competitor's store or a designated major online retailer, Best Buy will match the price.
 
At the time of purchase, the retailer will match the current pre-tax price for new, identical, immediately available products from a local retailer, Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, Crutchfield.com, Dell.com, Frys.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com or Walmart.com. Prices will also be matched between BestBuy.com and a Best Buy location and prices will be matched post purchase if the retailer lowers its price within 15 days of the purchase.
 
The Guarantee is limited to one price match per identical item, per guest and does not apply to: contract mobile devices and plans, the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated major online retailers websites, post purchase price match requests to competitor's prices.
 
Best Buy for Business offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, the retailer's or competitors' Deal of the Day, daily deals, special hour sale event items and credit card offers, BestBuy.com clearance and more, and items for sale Thanksgiving Day through the Cyber Monday.
 
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