Big Data

Point-of-Fail: How Store Systems Could Be Your Weakest Security Link

A client told me this just the other day, and it struck a chord; not because it is a pithy play on words, but because it is so very consistent with many of my recent client discussions. “There is data in that system, but we haven’t applied the resources to harvest it and do anything with it.”

Data analytics, artificial intelligence, automation, and voice commerce are shaping the store of the future. Yet these next-gen retail experiences aren’t possible without a powerful network keeping you connected to the cloud.

Retailers are radically rethinking how they use technology, pursuing new business models and creating highly personalized shopping environments that coordinate seamlessly across channels. Read about how you can enhance in-store, online and omnichannel shopping experiences, along with back-of-house operations, in this comprehensive new guide to digital transformation.

Managing the customer experience is vastly different from soliciting customer feedback.

Mobile technology is the link that delivers real-time, user-friendly and unified information across every retail organization. With the right mobile solutions in place, retailers can provide the personalized experience today's shoppers desire while improving organizational efficiencies.