Big Lots to Launch Nationwide Same-Day Delivery
Big Lots will rollout same-day delivery of its retail store assortment to 1,100 stores across the U.S. in the next month.
The company has entered into a partnership with PICKUP, an on-demand logistics provider with a last-mile delivery footprint encompassing more than 300 markets. The partnership allows customers to order from the assortment available at their local Big Lots store via biglots.com – delivering small and large items, from decorative accessories and snacks to furniture and mattresses – all within the same day.
The company has continued to perform strongly this year, driven in part by ongoing omnichannel investments in its e-commerce and digital platforms. E-commerce is having a record year thus far with a 70% increase in website traffic and a conversion rate that is three times higher than last year that is driving demand at approximately five times prior year levels in the first two quarters of 2020.
"The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers' increasing desire for immediate, integrated online shopping experiences," said Erica Fortune, Big Lots vice president of e-commerce. "Our partnership with PICKUP is the latest in a series of investments aimed at creating a true omnichannel platform, and this work is now a key part of our success."
In June, Big Lots announced a partnership with Instacart, making delivery of groceries and everyday essentials available nationwide. Last year, Big Lots instituted Buy Online Pickup In-store in all 1,400 stores and, at the beginning of the COVID-19 crisis, executed a rollout of curbside pickup in all stores, adding thousands of products to its site. Later this year, the company will implement ship from store capabilities across selected stores, allowing for faster order fulfillment