Biometric Checkout Comes to Hotel Convenience Store

Lisa Johnston
Editor-in-Chief, CGT
Lisa Johnston CGT
a room filled with furniture and a tv

A hotel convenience store in Japan is implementing a checkout-free experience leveraging biometric authentication technology.

Koyo Group teamed with checkout-free tech provider Zippin and Fujitsu in the development of the Green Leaves + store, which is located within the Yokohama Techno Tower Hotel. Shoppers can enter the store, which sells prepackaged food and beverages and fresh bento box meals, via a QR code in a smartphone app once they’ve entered their credit card information.

The app also uses multi-biometric authentication technology and facial recognition to links their palm vein; once this has been registered, they can simply swipe their palm to enter the store and no longer need the phone.

Early results indicate that shoppers are spending an average of 113 seconds in the store. Full-scale operations are slated to start April 2021.

Koyo also operates convenience stores and restaurants in more than 500 hospitals, and the store is part of its multi-phase expansion plan by Koyo to ultimately create new convenient foodservice concepts for hospitals.

"Any store that provides all-hours access is an ideal location for checkout-free technology, because the stores can be kept open without having to maintain staffing levels, especially in off-peak periods. The opportunities are endless," added Motukuri.

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