Once fully integrated with back-end systems, these POS terminals can be used for much more than purchases including managing store queues, sharing item location and availability, and creating customer profiles.
Below are the benefits grocery chains can gain from retail extension terminals:
Store Queue Management: Capacity limitations resulting from the pandemic are difficult for smaller stores, and it can be frustrating for a customer to arrive only to find a line outside. Queue management systems virtually add shoppers to the line, and notify them when it is their turn to enter. Guests won’t be stuck physically waiting in a line, but can wait in their car or browse retail stores nearby.
Item Location/Availability: Consumers are increasingly shopping for groceries online, from the store itself or third-party companies (i.e. Instacart) for curbside pickup or delivery. Retail terminals that are seamlessly integrated with back-end systems can help personal shoppers locate items and determine availability. As the shopper fulfills the order, sharing locations on a screen can reduce time in store. If a customer's first pick is out of stock, the shopper can notify the order recipient and ask for an alternative.
Curbside Pickup: With the rise of eGrocery, customers are opting to order their groceries online and pickup in the store. Retail extension terminals offer sales associates a clear picture of a store’s inventory and location, meaning they can pick items quickly on behalf of the shopper, and be notified when the person has arrived. It not only enables the functionality to offer this process without third-party providers, but also makes it a more seamless experience.
Customer Profiles: Retail extension terminals can save customer profiles, allowing stores to keep track of order history and payment information for a seamless experience. Customer profiles personalize shopping and can equip stores with insights into shopping habits as well.