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November 2020

Nov
23

Sally Beauty Rolls Out BOPIS as Part of Digital Transformation, Appoints New CIO

Sally Beauty has launched buy-online-pickup-in-store (BOPIS) capabilities nationwide as part of its ongoing digital transformation. In addition, the retailer has made several leadership changes, including appointing a new CIO. Get the latest.
Nov
19

Online Grocer Farmstead Goes Live in Charlotte, NC

Online grocer Farmstead has gone live with deliveries in Charlotte, NC. Currently, Farmstead offers same-day delivery to all zip codes in the city of Charlotte. The delivery area will be rapidly expanded in the coming weeks to the Charlotte suburbs. Charlotte is Farmstead’s first expansion market - Farmstead’s “dark” warehouses greatly ease entry into new geographies, reduce food waste by 3-4x and help eliminate food deserts by making fast, inexpensive delivery available with a new model.
Nov
19

Symphony RetailAI Names Dale Grant CRO

Symphony RetailAI has named Dale Grant chief revenue officer, replacing Graeme Cooksley.
Nov
16

Tailored Brands Expects to Exit Bankruptcy in November

Tailored Brands, parent of Men's Wearhouse and Jos. A. Bank, expects to successfully emerge from Chapter 11. Get the details.
Nov
16

CVS Pharmacy Offering Contact-Free PayPal and Venmo Checkout

CVS Pharmacy customers can now have a contactless checkout experience using PayPal and Venmo QR codes at 8,200 stand-alone retail locations.
Nov
16

TaylorMade Golf Teams For Global Shopping Optimization

TaylorMade Golf Company has partnered with commerce provider eShopWorld (ESW) to provide a localized online shopping experience to its European customers.
Nov
11

Giant Eagle Launches myPerks Loyalty Program

Giant Eagle has launched a pilot of its new myPerks loyally program in Canton, Ohio. Learn what the new program entails and what the grocer's plans are for the rollout.
Nov
10

Tapestry Tapping Analytics To Upgrade Customer Experiences

The Tapestry house of luxury brands, which includes Coach, Kate Spade and Stuart Weitzman, will leverage new customer data platform products to generate comprehensive customer profiles, serving as a foundation for predictive analytics to improve customer interactions.
Nov
10

Cos Bar to Provide Personalized Omnichannel Service

Cos Bar customers can now communicate with beauty specialists in a multitude of ways, as well as request a virtual or in-store appointments. Learn how the beauty retailer is giving its customers a new personalized experience.
Nov
09

JOANN Rolls Out Location-Based Curbside Pickup Before Holidays

Within weeks of going live chain-wide with the new tech, JOANN has consistently seen pickup wait times under a minute. Learn how the craft retailer is speeding up online order pickup at the store this holiday season.
Nov
09

GoPuff Picks Up BevMo

E-commerce delivery provider GoPuff will acquire BevMo alcoholic beverage specialty retailer as it builds on its micro-fulfillment network.
Nov
06

Karen Lynch Named President/CEO of CVS Health

Karen Lynch has been named president and CEO of CVS Health, effective Feb. 1, 2021, replacing the retiring Larry Merlo.  
Nov
05

Pet Valu U.S. Closing All Stores

Specialty pet food and supplies retailer Pet Valu, Inc. will commence a wind down of its operations due to “severe impact from COVID-19.” Learn more.
Nov
05

Convenience Store Kum & Go Adds New Digital Platform to Communicate With Frontline

Learn how convenience store chain Kum & Go's new digital workplace platform will help its more than 5,000 associates and managers with workforce communications and scheduling.
Nov
05

Marks & Spencer Enters a Collaboration to Enhance Digital Product Development

The transition to 3D imagery has resulted in increased test completion rates and boosted respondents’ comments by 50%, providing richer product feedback to the company’s product development and merchant teams. Learn more.
Nov
04

Walmart Pulling the Plug on Robots

While some retailers are finding a new value in retail robotics during COVID-19, it has been reported that Walmart is pulling the plug on some of its in-store robots. Get the details.
Nov
04

Predictive Menu Boards Coming to Burger King, Popeyes & Tim Hortons

The digital drive-thru menu boards allow for special promotions to be tailored based on previous orders, regional weather patterns, time of day and other factors. 
Nov
03

Eataly Adding Same-Day Delivery in Four U.S. Cities

Italian retail and dining experience company Eataly will offer same-day delivery of food to consumers. Find out where and how the retailer will bring its experience to doorsteps.
Nov
02

rue21 Hires Former HSN President as CEO

Under new leadership, rue21 plans to double down on omnichannel enhancements to create more compelling customer experiences. Find out who is taking the helm of the specialty clothing retailer.
Nov
02

Kohl’s Digital Holiday Playbook Includes Instagram Live and Virtual Pop-Ups

Kohl’s will connect with consumers in new ways this holiday season, including through virtual pop-ups and augmented reality with shoppable features.
Nov
02

Sharp and NEC Form Joint Venture

Sharp Corporation and NEC Corporation have formed a joint venture for B2B visual display solutions.
Nov
02

Pier 1’s Website Resurrected

Pier 1’s website is receiving a second life.

October 2020

Oct
29

Online Grocer Farmstead Appoints Sara Custer as Head of Operations

Online grocer Farmstead has hired Sara Custer as head of Operations. Sara brings more than 25 years of logistics experience to her role, with previous senior operations positions at grocery delivery firms including Imperfect Foods, Blue Apron, Munchery, and GrubMarket. Before joining Farmstead, Sara was VP of Operations at Imperfect Foods where she helped lead the opening of five new facilities nationwide increasing the company’s availability to more than 75% of the U.S., all while maintaining metrics and costs.
Oct
28

Piggly Wiggly Teams for Seamless E-Commerce Experiences

Piggly Wiggly is extending its relationship with Mercatus in order to continue providing seamless e-commerce customer and fulfillment experiences.
Oct
27

New Balance Modernizing Retail Operations

New Balance is deploying new technology to modernize its retail operations.  
Oct
26

Sam’s Club Expanding Use of Robotics to Improve In-Store Shopping

Sam’s Club will soon have a robotic scrubber in every club in their U.S. chain of nearly 600 stores and is expanding a retail shelf analytics pilot. Get the details.
Oct
26

Macy’s 150-Year Tradition Goes Virtual

Children have been visiting with Santa Claus at Macy’s since 1861, but for the first time ever, Macy’s Santaland will be transformed into an interactive, virtual experience. Learn what this year's reimagined experience will include.
Oct
22

PICKUP and Postmates Partner to Elevate Nationwide, Same-Day Delivery

PICKUP has partnered with Postmates to provide retailers with the ability to scale local delivery capability to meet surging demand for store to door delivery of everything in their catalog.
Oct
21

Whole Foods Market Offers 1-Hour Grocery Pickup Nationwide to Amazon Prime Members

COVID-19 prompted new customers to try services like grocery pickup, and now Whole Foods Market is betting this trend is here to stay. Get the details on the grocer’s latest offering.
Oct
21

Albertsons Piloting Pickup Lockers

Albertsons Companies is piloting modular fulfillment lockers in select stores to meet the growing demand for contactless fulfillment. Learn where and how they'll be used.
Oct
20

Treasure Data Launches Treasure Insights

Treasure Data has introduced new product capabilities for its Customer Data Platform (CDP), 15 new integrations, and an in-store SDK (software development kit) that provides retailers a complete, unified view of the shoppers’ journey.
Oct
19

Best Buy Advancing Talent Initiatives with New Tech Partnership

Best Buy's five-year partnering with Accenture is expected to advance its technology strategy, delivery and operations by furthering its work in data science, information security, product development, technology risk management and user experience design.
Oct
19

Nordstrom Gets On Store-Fulfillment Bandwagon

Nordstrom is growing the different ways consumers can receive and retrieve their items. Learn more.
Oct
19

Rite Aid Launching Performance Media for Personalized Campaigns

Rite Aid has teamed with media and analytics provider Quotient to enhance its targeted digital media capabilities.
Oct
18

RSi Picked Up By IRI

Analytics provider IRI has acquired Retail Solutions, Inc. (RSi), a provider of supply chain solutions for consumer goods retailers and manufacturers.
Oct
14

The University of Houston Opens Cashierless Market Next Store

University of Houston students can now simply walk in, take what they like, and simply walk out of Market Next, a new convenience store at Technology Bridge, without ever having to scan anything or wait in line to pay. Learn how.
Oct
14

Smart & Final Adds Store Planning and Workforce Technology to All Stores

Smart & Final’s grocery store managers now have real-time visibility to make informed week-in-progress staffing and task assignment adjustments. Learn how.
Oct
13

Sally Beauty Adds New Marketing Leadership

Sally Beauty Holdings has added three VPs to its marketing leadership team. Find out which new execs will help the retailer deliver relevant and personalized content, education and solutions.
Oct
12

Walmart Launches Contact-Free Fall Event Series

On the heels of Walmart’s free Drive-in Movie series this summer, the retailer will host more than 140 contact-free events in store parking lots across the country from now through the end of October. Get the details.
Oct
12

Staples to Accept Other Retailers' Returns this Holiday Season

The contactless service, which will be offered at more than 1,000 Staples stores, leverages QR codes for more seamless experiences.
Oct
09

Legion Technologies Appoints Kristin Brennan VP of Marketing

“With all of the challenges companies have faced this year, having the right workers, at the right location, at the right time while improving employee engagement and optimizing labor costs is critically important,” said Brennan.
Oct
06

H&M Extends Virtual Assistant to Google's Business Messages

Shoppers can now engage with apparel retailer H&M’s virtual assistant and live chat agents directly from services like Google Maps or Google Search. Learn how.
Oct
06

Macy’s Providing More Payment Options

Learn how Macys will add more flexibility and convenience to the digital shopping experience.
Oct
05

Gap Holiday Hiring to Include Remote Employees

As part of its seasonal hiring, Gap Inc. will fill roles for to meet the rising digital demand and need for contactless services across its Old Navy, Gap, Banana Republic, Athleta, Intermix and Janie and Jack stores and brands.
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