CANEX Deploys Full End-to-End Omnichannel Suite
CANEX, the retail division of the Canadian Forces Morale and Welfare Services (CFMWS) has chosen Jesta’s end-to-end retail suite to elevate their point of sale, clienteling, head office merchandising capabilities and enable unified commerce in order to deliver an inspiring shopping experience to its members and customers.
CFMWS employs approximately 5,000 personnel located on military bases, wings, units, and at their headquarters in Ottawa, to serve both active duty and retired Canadian Armed Forces (CAF) personnel and their families.
CANEX was looking to transform its operations and related processes based on proven best business practices for retail. Centralization of head office merchandising operations and empowering store associates with real-time decision support and customer management tools to deliver an exceptional shopping experience were at the core of this mandate. Therefore, the need for a holistic change arose not only from the perspective of customers, but also system users who were facing the challenge of navigating multiple disparate systems, manual processes and limited capabilities for enhanced marketing, key merchandising and analytics.
“We have been running on legacy systems that called for change,” said Larry Mohr, SVP, commercial services, CFMWS. “But the greater challenge was to find a partner that could not only provide us a single platform with all of our desired capabilities to manage our operations, but also lead us on a path towards becoming a true omni retail organization. We found Jesta to be a great fit. In particular, their expertise in enabling such a change by bringing best business practices to the table was something we needed.”
In order to deliver on the central promise of providing a seamless and rewarding shopping experience for its members, CANEX will leverage Jesta’s fully integrated omnichannel retail suite, comprised of merchandising, CRM, endless aisle management, point of sale, distributed order management and financial modules as well as advanced business intelligence, reporting and mobile capabilities. CANEX will use the solutions to provide its patrons with various incentives such as member-only pricing, a loyalty program and a "No Interest Credit Plan" for purchases.
CANEX will leverage Jesta’s end-to-end solutions to effectively support strategic business objectives and existing operations in both Canadian official languages of English and French. Jesta I.S. will also provide hosting and managed services as well as implementation and change management services to ensure a smooth transition onto the new platform.