Cash N Go Deploys Real-Time Transaction Monitoring Software
Cash N Go deploys transaction monitoring software from INETCO Insight to provide real-time performance monitoring for its Automated Teller Machine (ATM) Network. Cash N Go currently operates an ATM Network of more than 1,100 ATMs across Canada.
Cash N Go uses the software to help:
-Improve dial-up ATM uptime and customer service compliancy
-Reduce average mean time to repair and in-bound call rates Improve the identification and prioritization process for trouble tickets related to payment transaction slowdowns, potential fraud anomalies, and failures
-Reduce the reliance on field tech reports and customer complaints to determine when service disruptions were occurring Match ATM connection time data to monthly telecom billing statements to verify billing accuracy
"Investing in leading-edge transaction monitoring technology such as INETCO Insight plays a big role in our ability to decrease transaction failure rates and respond to the needs of our customers in a timely manner," says Angie Mercier, CFO for Cash N Go. "Our IT and line of business teams now have the ability to quickly navigate large volumes of payment transaction data, proactively identify where a problem lies, and achieve full consensus on whose job it is to fix it."
Cash N Go uses the software to help:
-Improve dial-up ATM uptime and customer service compliancy
-Reduce average mean time to repair and in-bound call rates Improve the identification and prioritization process for trouble tickets related to payment transaction slowdowns, potential fraud anomalies, and failures
-Reduce the reliance on field tech reports and customer complaints to determine when service disruptions were occurring Match ATM connection time data to monthly telecom billing statements to verify billing accuracy
"Investing in leading-edge transaction monitoring technology such as INETCO Insight plays a big role in our ability to decrease transaction failure rates and respond to the needs of our customers in a timely manner," says Angie Mercier, CFO for Cash N Go. "Our IT and line of business teams now have the ability to quickly navigate large volumes of payment transaction data, proactively identify where a problem lies, and achieve full consensus on whose job it is to fix it."