Charlotte Russe Improves E-Commerce Fulfillment

Fashion retailer Charlotte Russe has selected Innotrac to provide fulfillment and contact center solutions for its growing e-commerce business. Charlotte Russe operates more than 500 stores in 45 states and Puerto Rico.

 

"Innotrac's commitment to provide best-in-class service levels was key in our selection," said Chris Monier, vice president of logistics for Charlotte Russe. "In the competitive fast fashion market, our customer will appreciate their ability to process orders quickly and provide a high level of customer service."

 

Innotrac will provide e-commerce fulfillment and high-touch customer care services for Charlotte Russe, which also includes returns processing. Innotrac is working closely to integrate with Charlotte Russe's e-commerce platform powered by Micros Retail, ensuring a seamless customer experience across all major touch points.