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A collection of news, articles and other featured content about Chatbots.

Chatbots Reshaping How Retailers Connect with Customers During COVID-19

Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

Amazon Launches Digital Gift Guides Ahead of Prime Day, With Alexa’s Help

Amazon has launched digital gift guides and exclusive storefronts ahead of its annual Prime Day event. Learn how it's aiming to make e-commerce holiday shopping easier and the role its Alexa voice commerce tech will play.

Shoppers can now engage with apparel retailer H&M’s virtual assistant and live chat agents directly from services like Google Maps or Google Search. Learn how.

Retailers have spent the past few months putting out fires, with no extra time to plan for the future. As physical stores reopen, here are five things to help you refocus your strategy and stay ready for anything.

Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.

Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.

Walmart is bringing its Ask Sam machine learning-powered voice assistant app over from Sam’s Club, and has expanded its capabilities to include details about COVID-19.

Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.

Lululemon Athletica posted solid digital sales, but the boost in online activity wasn’t enough to save it from a 17% sales dip, as temporary store closures due to the COVID-10 pandemic took place. Learn how intelligent sourcing capabilities and virtual engagement is helping the retailer to capture online sales, a trend it hopes will continue post-pandemic.

The retail industry is facing its most critical time in its history, but there are strategies they can employ to carry themselves through to brighter places.

Walmart said while it’s discontinuing the text-based, personal-shopping service Jet black, what it learned from the relationship will live on.

Amazon and Walmart are still battling it out for retail dominance with breakneck innovations and technology investments. Last time we reported on how these two giants stack up, readers voted on who was winning in five key areas. Get the results and updates on where they are today in these critical growth areas.

Uncover how David’s Bridal’s new concierge bot Zoey provides an omniexperience with Apple Business Chat, combining automated technology with real people.

What defines customer experience today and how will it evolve through the year 2030? A comprehensive global research study reveals four new retail rules to abide by in the coming decade: where we are today, where retail will be by 2030, and the technology in play for each.

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