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A collection of news, articles and other featured content about Chatbots.

In our July feature story RIS looks at how Amazon and Walmart stack up when it comes to Loyalty Programs, Acquisitions, Click and Collect, Grocery Shopping, and Voice Shopping. Then we give readers the chance to weigh in to determine who wins in the "Battle of the Behemoths."

Welcome to Customer Psych 101. Review three areas in which retailers can benefit from implementing conversational commerce and where retailers should focus their research in each.

Shoppers can now speak the words “Alexa, order from Dunkin’ Donuts.” 

An executive’s guide to new trends, consumer behavior, retail disruption, innovation, technology and the rapidly changing landscape of the industry.

The move comes almost a year after the companies announced the plan for Alexa to talk to Cortana, and Cortana to talk to Alexa.

Today, conversational commerce is so easy that customers don't even have to press a button. Is this a good thing for shoppers and retailers? What are the downsides? Is voice-command commerce over hyped?

The voice-activated virtual assistant is evolving and available now through new devices and experiences. Here is everything you need to know about Alexa.

As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Just because Alexa and other digital customer service representatives can field information requests, should they?

It’s hard to pick up an article on emerging technologies in the retail industry these days without reading something about Chatbots.  Over the last few years Chatbots have gone from a fun and entertaining exercise to a must have for companies.  Therefore it’s not surprising that a plethor

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