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Chatbots

A collection of news, articles and other featured content about Chatbots.

Jennifer Fleiss co-founded Rent the Runway and Jetblack and recently landed on RIS' "Top Women in Retail Tech" list for 2019. In this exclusive Q&A we take a deeper dive into Fleiss' remarkable experience in inventing new ways for consumers to shop.

The partners have launched a gift-giving service on Google Assistant and Google Home that allows shoppers to find the perfect last minute gift and seamlessly pay for it with nothing more than their voice.

Omnichannel marketing aims to give people universally pleasant and fulfilling experiences — whether people engage with a company on their tablets, through social media, in a store, or within an app. Look at five retailers who accomplished this in 2018.

In our July feature story RIS looks at how Amazon and Walmart stack up when it comes to Loyalty Programs, Acquisitions, Click and Collect, Grocery Shopping, and Voice Shopping. Then we give readers the chance to weigh in to determine who wins in the "Battle of the Behemoths."

Welcome to Customer Psych 101. Review three areas in which retailers can benefit from implementing conversational commerce and where retailers should focus their research in each.

An executive’s guide to new trends, consumer behavior, retail disruption, innovation, technology and the rapidly changing landscape of the industry.

Shoppers can now speak the words “Alexa, order from Dunkin’ Donuts.” 

The move comes almost a year after the companies announced the plan for Alexa to talk to Cortana, and Cortana to talk to Alexa.

As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

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