Walmart is going big on BYOD (bring your own device). Learn how geofencing clock-in, augmented reality, a voice-activated personal assistant, and a free personal phone to boot will make Walmart employees’ lives easier.
Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.
Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.
Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
Amazon has launched digital gift guides and exclusive storefronts ahead of its annual Prime Day event. Learn how it's aiming to make e-commerce holiday shopping easier and the role its Alexa voice commerce tech will play.
Retailers have spent the past few months putting out fires, with no extra time to plan for the future. As physical stores reopen, here are five things to help you refocus your strategy and stay ready for anything.
Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.
Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.