Chatbots

Why Brand Voice Must Be Closely Guarded Despite AI’s Compelling Potential
The idea of adding generative AI’s ability to quickly produce unique and personalized content for chatbots is understandably attractive, especially for companies dealing with high-volume interactions. But there are drawbacks.
What Retail Leaders Need To Know About the Congressional Hearing on Artificial Intelligence
OpenAI CEO Sam Altman, whose company created ChatGPT, was one of three experts who testified at a Senate Judiciary subcommittee hearing exploring the oversight of artificial intelligence. Here are the top takeaways for retailers.

Chatbots
Amazon Makes Voice Ordering Beer From Alexa A Reality
Alcohol arriving at your door in two hours, just by asking for it? Amazon just made it possible, along with tens of thousands of essential items.
Security
IBM Delivers Watson for Cyber Security
IBM Security has announced Watson for Cyber Security, an augmented intelligence technology designed to power cognitive security operations centers (SOCs).
Customer Service
Siri, What Do I Need to Know about Conversational Commerce?
I recently asked Siri if she was human and she answered, “That’s a rather personal question.” Then I asked if she was a chatbot. “No comment.” Good answer. It really doesn’t matter. Siri has been a great assistant (virtual or otherwise) for seven years.
Mobile Commerce
Starbucks CEO Calls Overwhelming Mobile Orders a "Great Problem to Have," Launches Voice Ordering
Starbucks pilots on command coffee orders powered by artificial intelligence and works on solving the problem of rapid customer adoption of its Mobile Order & Pay technology.
Customer Service
Amazon May Add a Chatbot to Greet Customers and Plans Colorado Fulfillment Center
Amazon may be closer to adding a new messaging-based contact channel for Amazon Customer Service featuring a ChatBot that greets the customer. Meanwhile, the company announces a new fulfillment center.
Business Intelligence (BI)
My Virtual Augmented Artificial NRF-of-Things 2017 Blog
Making sense of the NRF Big Show gets harder every year. Not that it isn’t a must-attend event, it's just that so much occurs in a short period of time that post-NRF impressions get squeezed into an animated GIF loop that features AI, VR, AG, robots, and IoT.
The 10 e-Commerce Trends Driving Retail in 2017
As retailers continue to build their digital capabilities and work towards a completely unified approach they are placing an increased emphasis on e-commerce firepower. See the major trends that will have the greatest impact over the next year.
Omnichannel
DSW Supercharges User Experience with Chatbots
Hear from Brian Seewald, VP of digital, DSW on how the retailer is streamlining and enhancing post-purchase engagement with its latest chatbot deployment.
2017 Buzzword of the Year: Artificial Intelligence
Artificial intelligence (AI) is on track to reach buzzword utopia in 2017, but the groundwork was laid in 2011 by IBM Watson’s appearance on the TV game show “Jeopardy!” The artificial intelligence (AI) computing platform made headlines by easily beating its human competitors. Why should we care?
Customer Relationship Management (CRM)
The Chat Revolution – Is Retail Ready?
Find out how ready retail actually is for the online chat revolution!
Omnichannel
A Month Living with Alexa, the Amazon Echo
Is Alexa worth the buy? Read on to find out!
Category Management
Sephora Continues its Bot Innovation With Two New Deployments
Sephora latest AI-powered innovation improves the user experience and helps shoppers seamlessly find products among the retailer's thousands of SKUs.