Chatbots

Salesforce Launches ‘World’s First’ Generative AI for CRM: Einstein GPT
Salesforce has launched Einstein GPT, which it claims is the “world’s first generative AI CRM technology.”
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

Business Intelligence (BI)
Staples Rebrands B-to-B Division, Launches Ordering Ecosystem
The new smart ordering system knows what the customer needs, when they need it, and is able to consolidate orders from multiple touchpoints and users into a single shopping cart.
Mobile Commerce
Domino's Unveils Tweet-a-Pizza
Domino's Pizza revealed this week its customers will be able to order pizza on Twitter by simply tweeting the pizza emoji to the retailer.
Point of Sale
In The Digital Shopping Universe, Humanity Closes the Cart
Digital cart tracking and abandoned cart recovery software add the necessary human touch to convert online shopping carts into sales.
Omnichannel
Virtual Chat Agents Helps Boost Online Sales by 15 Percent
Smartsales Agent creates new sales opportunities this holiday season.

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Salesforce Launches ‘World’s First’ Generative AI for CRM: Einstein GPT