Chatbots

How Wayfair is Using Generative AI
Wayfair is experimenting with generative AI for retail and has at least four use cases already underway, according to Niraj Shah CEO, co-founder and co-chairman. Learn more.
Why Brand Voice Must Be Closely Guarded Despite AI’s Compelling Potential
The idea of adding generative AI’s ability to quickly produce unique and personalized content for chatbots is understandably attractive, especially for companies dealing with high-volume interactions. But there are drawbacks.

Category Management
Sephora Continues its Bot Innovation With Two New Deployments
Sephora latest AI-powered innovation improves the user experience and helps shoppers seamlessly find products among the retailer's thousands of SKUs.
Marketing
Mindtree Partners with Conversable to Transform Customer Conversations
This collaboration helps connect consumers through chatbot technology.
Customer Service
DSW Bringing Customized Footwear to the Masses
The retailer's latest partnership will grant customers access to custom fit 3D printed shoes at reasonable prices. See how the retailer plans to make this lofty goal a reality.
Business Intelligence (BI)
Staples Rebrands B-to-B Division, Launches Ordering Ecosystem
The new smart ordering system knows what the customer needs, when they need it, and is able to consolidate orders from multiple touchpoints and users into a single shopping cart.
Mobile Commerce
Domino's Unveils Tweet-a-Pizza
Domino's Pizza revealed this week its customers will be able to order pizza on Twitter by simply tweeting the pizza emoji to the retailer.
Point of Sale
In The Digital Shopping Universe, Humanity Closes the Cart
Digital cart tracking and abandoned cart recovery software add the necessary human touch to convert online shopping carts into sales.
Omnichannel
Virtual Chat Agents Helps Boost Online Sales by 15 Percent
Smartsales Agent creates new sales opportunities this holiday season.

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