Chatbots

Salesforce Launches ‘World’s First’ Generative AI for CRM: Einstein GPT
Salesforce has launched Einstein GPT, which it claims is the “world’s first generative AI CRM technology.”
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

Chatbots
David's Bridal Launches 24/7 Mobile Customer Service
David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.
Digital Commerce
Albertsons' Shoppers to Find Online Ordering Info in Google Maps this Year as Part of Multi-Year Partnership
Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.
Sponsored
Artificial Intelligence
Retail 2021: AI Ushers in New Decade
Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
Sponsored
Analytics
Harnessing the Transformative Power of Data Analytics and Artificial Intelligence In Retail
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
Customer Engagement
Chatbots Reshaping How Retailers Connect with Customers During COVID-19
Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
Digital Commerce
H&M Extends Virtual Assistant to Google's Business Messages
Shoppers can now engage with apparel retailer H&M’s virtual assistant and live chat agents directly from services like Google Maps or Google Search. Learn how.
Digital Commerce
Amazon Launches Digital Gift Guides Ahead of Prime Day, With Alexa’s Help
Amazon has launched digital gift guides and exclusive storefronts ahead of its annual Prime Day event. Learn how it's aiming to make e-commerce holiday shopping easier and the role its Alexa voice commerce tech will play.
Digital Commerce
5 Tips To Build a Post-COVID-19 Retail Strategy
Retailers have spent the past few months putting out fires, with no extra time to plan for the future. As physical stores reopen, here are five things to help you refocus your strategy and stay ready for anything.
Digital Commerce
Behind BoConcept's Pandemic-Fueled E-Commerce Launch
Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.
Digital Commerce
Ulta Beauty Drives Digital Discovery
Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.
Store Systems
Walmart Can Now Ask Sam its COVID-19 Questions
Walmart is bringing its Ask Sam machine learning-powered voice assistant app over from Sam’s Club, and has expanded its capabilities to include details about COVID-19.
Digital Commerce
Carrefour and Google Launch Voice-Enabled Grocery Shopping
Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.