Chatbots

Lululemon Athletica posted solid digital sales, but the boost in online activity wasn’t enough to save it from a 17% sales dip, as temporary store closures due to the COVID-10 pandemic took place.

The retail industry is facing its most critical time in its history, but there are strategies they can employ to carry themselves through to brighter places.

Walmart said while it’s discontinuing the text-based, personal-shopping service Jet black, what it learned from the relationship will live on.

Amazon and Walmart are still battling it out for retail dominance with breakneck innovations and technology investments. Last time we reported on how these two giants stack up, readers voted on who was winning in five key areas.

Uncover how David’s Bridal’s new concierge bot Zoey provides an omniexperience with Apple Business Chat, combining automated technology with real people.

What defines customer experience today and how will it evolve through the year 2030? A comprehensive global research study reveals four new retail rules to abide by in the coming decade: where we are today, where retail will be by 2030, and the technology in play for each.

The mega retailer has partnered with Apple to bring its popular Walmart Voice Order grocery shopping solution to the Siri platform. Hear the details of the new partnership and how the AI solution streamlines on-the-go shopping.

Jeff Bezos is no longer the richest man in the world after shares dipped on news of Amazon’s profit slide. Meanwhile the retailer expanded its Amazon Hub Counter service into three new brick and mortar retailers.

The acquisition of Silicon Valley based Apprente furthers McDonald’s commitment to voice-based ordering in its drive thru lanes and mobile ordering initiatives. Learn the details and what it means for the massive quick serve restaurant chain’s tech roadmap.

Burberry is testing a new retail chat tool it created in partnership with Apple. Learn how the tool will help Burberry store associates interact with important customers directly.

 

Instead of fighting for their lives, retail leaders are looking for ways to continue driving growth by improving customer experience and loyalty; and many are turning to artificial intelligence and voice technology to accomplish this.