Chatbots

Why Brand Voice Must Be Closely Guarded Despite AI’s Compelling Potential
The idea of adding generative AI’s ability to quickly produce unique and personalized content for chatbots is understandably attractive, especially for companies dealing with high-volume interactions. But there are drawbacks.
What Retail Leaders Need To Know About the Congressional Hearing on Artificial Intelligence
OpenAI CEO Sam Altman, whose company created ChatGPT, was one of three experts who testified at a Senate Judiciary subcommittee hearing exploring the oversight of artificial intelligence. Here are the top takeaways for retailers.

Special Reports
The Omnichannel Supply Chain: From the Docks to the Doorstep
RIS explores two of the hottest topics in supply chain today: real-time supply and artificial intelligence. Learn how leading retailers are meeting demand though the use of still emerging technology that can locate individual products anywhere in the supply chain in real time.
Customer Engagement
7 Ways Retailers Can Target Generation Z
Consumers are changing, do you know enough about Generation Z to keep up with their shopping habits as they become the next big spenders? We talked to the experts to find out how. Target the next wave of shoppers with this list of tech tips
Digital Commerce
Welcome to the Chat Bot Age
"The Bot platforms that are available today and for the next decade will change everything," warned Eugene Roman, Chief Technology -Officer, Canadian Tire Corporation Ltd.
Digital Commerce
New IBM Watson Offering Sets Out to Transform Customer Care
IBM Watson and LivePerson's combined platform for AI, bots and messaging advances customer care from analog voice calls to intelligent digital interactions. Learn how.
Digital Commerce
The Key To Leveraging Hybrid Chatbots
A new wave of chatbots are starting to roll out for retail customer service. These “hybrid bots,” humans and chatbots in a single thread, sharing the workload, can offer excellent benefits, but what is the key to making it work? Read on to find out.
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Digital Commerce
There’s Something About Alexa
I think Alexa may be making my wife nervous.
Customer Service
How Your Customer Service Strategy Will Change
These tools and technologies are the next big things in the world of customer service. Help your customers help themselves by leveraging the power of the self-service customer care.
Digital Commerce
Digital Commerce: Welcome to the Chat Bot Age
Canadian Tire Corporation CTO Eugene Roman will present a rapidfire session at RES 2017 and examine how chat bots represent a unique opportunity to provide a seamless, feature-rich, scalable experience for consumers and enterprise operations alike.
Digital Commerce
Subway, FreshDirect, and The Cheesecake Factory Launch Chatbots on Messenger
Masterpass-enabled chatbots launch on Facebook Messenger with FreshDirect, Subway and The Cheesecake Factory. Find out how the AI driven platform will engage consumers and facilitate transactions.
Digital Commerce
Ulta Collaborates With Madison Reed On Chatbot
Madison Reed's team of software engineers have created chatbot to be a key component of the Ulta Beauty in-store experience.
Artificial Intelligence
Artificial Intelligence in E-Commerce is Causing an Explosion in the Shopping Experience
As e-commerce becomes a bigger industry every year, an impatient consumer base hopes for a faster, more responsive way to shop and search. Enter artificial intelligence.
March 2017 Issue
5 Retailers That Matter
The five cutting-edge retailers highlighted in this cover story are driving the industry forward thanks to a dedication to technological innovation that furthers their unique position in the market.