A CIO’s Journey to IT Value

Jamie Grill-Goodman
Editor in Chief
Jamie goodman

With so much focus on innovative and disruptive strategies, is return on investment (ROI) still relevant in retail?

At the 2017 RetailTechCon, Rosalee Hermens, Chief Information Officer & Senior Vice President, True Value, will present the session " A CIO’s Journey to IT Value."

In this session, one retailer proves ROI is still relevant in this case study about a large, multi-system personalization project that delivers high customer and business value.

As SVP and CIO, Rosalee Hermens is responsible for leading True Value Company's information technology team and managing the co-op's retail and enterprise systems. A seasoned technology executive, Hermens has more than 20 years of experience delivering tangible business results through optimizing business process, information and information systems. With a strong track record for increasing revenue, reducing costs, and improving customer satisfaction, she has been recognized for her work at The Timberland Company, Aspen Technology, Compaq Computer, Digital Equipment Corporation, IBM and Bank of Boston. Before joining True Value Company in May 2011, Hermens was the founder and principal of Hermens & Associates, a strategic IT management consulting firm that helped clients identify and pursue successful funding strategies, identify the need for and recruit new leadership, and create and implement new application portfolios, through organizational and business plan assessments, competitive analysis, and benchmarking.

RetailTechCon will be held September 6-8, 2017 at the Ritz Carlton, Orlando, Florida. The conference features content based on strategies, technologies and tactics being used by leading retailers today and being invested in by fast followers. Retailers attending RTC will learn where their organizations stand compared to their competitors, share best practices with leading-edge retailers, meet new potential technology partners, and have fun!

This year's theme is: CONNECTED RETAILING: STRATEGIES AND TECHNOLOGIES THAT INNOVATE, DIFFERENTIATE AND ACCELERATE. For more information, to view the full agenda, or to register for the event click here.

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