Circuit City Boosts Field Productivity
Circuit City's firedog services, which provides professional whole-home integrated technology solutions, home theater installation, car electronics installation and computer support and repair partners with Agentek, a mobile field service and workforce optimization provider.
Agentek will provide firedog with logistics management services, remote device tracking and monitoring in an effort to increase field productivity and reduce costs within the home services business.
"firedog is empowering our mobile work force with the tools and solutions they need to provide our customers with a best in-class experience" says Marc Sieger, Circuit City senior vice president and general manager, services. "The always-available connectivity coupled with the ability to remotely maintain and manage a fleet of mobile devices allows us to extend point of sale functionality from the store into the customer's home. Coupled with our endless aisle of products available online, our trained technicians can use the in-home experience to introduce additional products that are tailored to a customer's unique needs."
Agentek will provide firedog with logistics management services, remote device tracking and monitoring in an effort to increase field productivity and reduce costs within the home services business.
"firedog is empowering our mobile work force with the tools and solutions they need to provide our customers with a best in-class experience" says Marc Sieger, Circuit City senior vice president and general manager, services. "The always-available connectivity coupled with the ability to remotely maintain and manage a fleet of mobile devices allows us to extend point of sale functionality from the store into the customer's home. Coupled with our endless aisle of products available online, our trained technicians can use the in-home experience to introduce additional products that are tailored to a customer's unique needs."