Neiman Marcus and FASHIONPHILE have been working together to revolutionize recommerce since 2019. Learn how a new elevated white glove service to improve the digital consumer experience will support their efforts.
Premium custom clothing retailer Knot Standard has introduced a fully-virtual showroom experience for new and existing customers. Learn how it's allowing the retailer to personalize the digital shopping experience.
Saks Fifth Avenue and lululemon have reimagined the retail experience in a year of upheaval. Marc Metrick, Saks CEO, and lululemon's Celeste Burgoyne share how they met immense challenges and the tech they are focusing on.
Connecting with and capturing the attention of customers amid a sea of shopping options is a near-impossible feat, but with clienteling technology and fresh customer data at their fingertips, retailers can set the standard for rewarding and memorable experiences.
To stand out in a vast sea of options, retailers are using clienteling technology to connect with consumers and deliver the personalized assistance that converts shoppers into repeat buyers — even if that encounter is now conducted at a distance.
COVID-19 has accelerated the need for retailers to significantly alter and enhance their operating models, incorporating best practices and technologies that empower employees to function as high-value, knowledgeable, customer-oriented members of the team.
More than ever before, retailers must understand their customer-facing employees’ role and undertake initiatives to ensure that frontline employees remain safe, empowered, and satisfied on the job. Developing and acting upon this understanding is critical if retailers are to succeed in the wake of COVID-19 and beyond.