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Clienteling

A collection of news, articles and other featured content about Clienteling.

Grocery Tech Trends Study 2020

The 5th Annual Grocery Tech Trends Study explores the changing market and benchmarks 68 individual technologies for industry maturity and investment plans.

While AI and machine learning (ML) offer retailers great leaps toward offering exceptional customer experiences, customer data lies at the heart of these operations, and protecting that data will be key as retailers implement automation and personalization strategies.

New Vitamin Shoppe Store Format

​​​​​​​Change agents Sharon Leite, CEO, and Andy Laudato, COO, of the Vitamin Shoppe offer an inside look at how the 750-store retailer transformed its business model and reinvented its stores.

Eighty-three percent of retailers say customers’ omnichannel expectations in stores have increased compared to five years ago. Download this infographic to learn how deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.

Hudson’s Bay Co. reported a bigger third-quarter loss, despite its ongoing work “fixing the fundamentals.” Find out how digital is providing a bright spot for the department store retailer and what progress it has made.

Download this special report and learn from leading experts and analysts how mobility is being used throughout the retail enterprise to redefine both operations and the shopping experience.

Discover how leading retailers are able to provide a seamless, data-rich consumer experience today while simultaneously preparing for tomorrow.

Discover how leading retailers are leveraging mPOS technology to streamline the payment process and offer the next-gen, differentiating features shoppers demand.

The 3rd Annual RIS/EKN Customer Engagement Study examines how building shopper loyalty and life-time customer engagement is a retailer’s biggest challenge. Download the report to learn ways retailers can master customer engagement.

Many retailers have concerns and obstacles they need to overcome before they jump on the mobile POS bandwagon. Download this Custom Research to dig into the reasons why mobile POS makes perfect sense to some retailers and not-so-much to others.

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