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A collection of news, articles and other featured content about Clienteling.

Privacy, AI, and Data: Impacting the Changing Landscape of Customer Experience

While AI and machine learning (ML) offer retailers great leaps toward offering exceptional customer experiences, customer data lies at the heart of these operations, and protecting that data will be key as retailers implement automation and personalization strategies.

Eighty-three percent of retailers say customers’ omnichannel expectations in stores have increased compared to five years ago. Download this infographic to learn how deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.

New Vitamin Shoppe Store Format

​​​​​​​Change agents Sharon Leite, CEO, and Andy Laudato, COO, of the Vitamin Shoppe offer an inside look at how the 750-store retailer transformed its business model and reinvented its stores.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

Hudson’s Bay Co. reported a bigger third-quarter loss, despite its ongoing work “fixing the fundamentals.” Find out how digital is providing a bright spot for the department store retailer and what progress it has made.

Innovations in shopper tracking technology provides next-gen insight into how customers, associates and merchandise move inside stores. Savvy retailers are seizing this opportunity to reimagine what the store is and can become.

Download this Special Report to learn the three innovative point of sale strategies that matter and the retailers that are making them work.

Download the must-read RIS Software LeaderBoard to cut through the marketing hype and find out how vendors stack up in head-to-head rankings and top-10 lists based on customer satisfaction.

Explore how retailers are revolutionizing the point of sale to transform the store and meet the desires of today’s shopper.

Download this Trendagram to discover how retailers need tech-enabled, informed and empowered employees in stores to omnichannel services to shoppers throughout the shopping journey.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Despite reports to the contrary, the store is not dead, it is being reinvented.

Check out RIS’ annual look at the highlights and key trends from the NRF Big Show 2018. Relive the big moments and catch up on what you might have missed.

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