The continual evolution of consumer technology along with the effects of the pandemic have dramatically altered shopper behavior, further highlighting the need for enhanced digital transformation efforts across retail.
A perfect storm of rising wages, tight labor market, and competition from the gig economy has triggered a tectonic shift in retail. To cope with these disruptions, retailers are implementing programs and technologies that focus on keeping employees safe, respected and engaged.
As a retailer, you should never plan to operate without Internet access — especially if you want to be an omnichannel organization. Every modern customer journey and store associate workflow requires connectivity.
Retailers have heavily invested in reimagining a smart store experience. How have nimble sellers equipped their stores with technology amid the health crisis — and how are lackluster retailers keeping up?