A perfect storm of rising wages, tight labor market, and competition from the gig economy has triggered a tectonic shift in retail. To cope with these disruptions, retailers are implementing programs and technologies that focus on keeping employees safe, respected and engaged.
As a retailer, you should never plan to operate without Internet access — especially if you want to be an omnichannel organization. Every modern customer journey and store associate workflow requires connectivity.
The continual evolution of consumer technology along with the effects of the pandemic have dramatically altered shopper behavior, further highlighting the need for enhanced digital transformation efforts across retail.
Retailers have heavily invested in reimagining a smart store experience. How have nimble sellers equipped their stores with technology amid the health crisis — and how are lackluster retailers keeping up?