In fact, only 32% have any formal process for managing returns, according to a Peerless Research Group study. This is starting to change, as more and more retailers actively deploy software systems to better manage their returns. These technologies have proven effective in reducing transportation costs, enabling higher recovery of returned and excess inventory, cutting labor costs, improving brand control and allowing retailers to expand their forward sales.
The Road Ahead
With changes in all facets of retail —from supply chains to customer expectations — evolving at an unprecedented speed, the right technology is crucial to retail success. Now more than ever, retailers need to embrace new technologies to streamline the end-to-end consumer experience. These technologies will be essential for influencing tomorrow’s customer experiences and opening up powerful new possibilities.
—Karen Bomber, Senior Director of Marketing of Productivity Solutions and Services at Honeywell