Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery
Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand e-commerce challenges relating to order fulfillment and delivery. The results found that consumers are raising new questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
Download the eBook for five fulfillment trends and expectations shaping consumer satisfaction including:
How millennials are impacting delivery expectations
The importance of e-commerce fulfillment speed and value
Preference for environmentally friendly packaging
How automated delivery is gaining traction
Why demand for in-store pickup is on the rise