Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery

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research study

Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand e-commerce challenges relating to order fulfillment and delivery. The results found that consumers are raising new questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.  

Download the eBook for five fulfillment trends and expectations shaping consumer satisfaction including:

How millennials are impacting delivery expectations

The importance of e-commerce fulfillment speed and value

Preference for environmentally friendly packaging

How automated delivery is gaining traction

Why demand for in-store pickup is on the rise

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