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05/12/2021

The Container Store Transforms Its Post-Purchase E-Commerce Experience

The Container Store is working to simplify the post-purchase experience for consumers and instill confidence in their e-commerce interactions at every touchpoint.
Jamie Grill-Goodman
Senior Editor
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The Container Store will enhance its customer experience to encompass order tracking and notifications this summer, and will introduce a self-service online returns process later this year.

The Container Store is working with Narvar to simplify the post-purchase experience for consumers and instill confidence in their e-commerce interactions at every touchpoint with branded order tracking, proactive updates, and online returns management. By extending the brand experience through the critical period of anticipation between when a consumer clicks the "buy" button and when they receive their package, the retailer aims to build a stronger customer relationship.

"Part of our mission is to help reduce stress in an increasingly chaotic world," said Satish Malhotra, CEO of The Container Store. "By embracing Narvar's technology and expertise as a partner, we can now streamline our digital experience while working to provide our customers with more personalized and customized interactions."

"We've consistently seen that giving consumers the transparency, choice, and convenience they crave after they've made a purchase builds trust and loyalty," said Amit Sharma, Founder & CEO of Narvar. "We're delighted that The Container Store is partnering with us to transform their post-purchase experience and simplify the everyday lives of their customers."