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Coronavirus Retail News

‘Digital is the New Normal,’ Nike CEO Says

Nike saw digital sales skyrocket 82% in its latest quarter and CEO John Donahoe doesn’t expect consumer habits to revert back. Uncover how Nike’s investments in its app ecosystem, omnichannel fulfillment capabilities and RFID are make it a tech powerhouse.

RIS Honored in Eddie & Ozzie Awards for B2B Website

For the third year in a row, RIS has been honored for its B2B website in the prestigious Eddie & Ozzie Awards, which celebrate editorial and design excellence in print and online publishing.

As consumers change how they shop during the pandemic, the clothing rental retailer is restructuring its memberships and bringing a key feature of its physical drop-off boxes online. Get the details.

RIS takes a deep dive into the current and future states of resale, rental and subscription/membership models and how they are revolutionizing retail in 2020 and beyond.

Given the sharp uptick in sales, it’s no surprise that those in the adult beverage category are also experiencing a surge in brand engagement. Here are four notable consumer trends that are important for beverage retailers to watch.

The new Air Pro launches in Jamba Juice locations owned by former NFL tight end, Vernon Davis. Find out how the tech cleans air in retail spaces.

The retailer launched its new progressive web app technology earlier this year and has continued to expand it in the wake of the pandemic. Learn how the tech helps make customer trips to the pharmacy safer and easier. Lear

In order to succeed during COVID-19, retailers must urgently develop mobile apps that ensure consumer and staff safety without sacrificing customer service or complicating operations.

RIS scours the data available to give you a peek at what 2020’s holiday peak season will look like.

Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.

Navigating the holiday season within the constraints of the “new normal” has proved challenging for many top brands and retailers. Here are four top peak pitfalls retailers are facing this year and best practices for navigating them.

While Kroger is seeing triple-digit growth in home delivery, shoppers continue to flock toward click-and-collect fulfillment because of the flexibility it offers. See how its navigating today's new customer to capture loyalty.  

Bankrupt JCPenney is being rescued by mall owners Simon and Brookfield, while off-price pioneer Century 21 Stores is calling it quits.

Retail supply chain

Blind spots were exposed in the retail supply chain during the pandemic. The RIS Supply Chain Technology Study 2020 identifies them and recommends investments to help retailers recover quickly from future disruptions.

Lululemon reported a better-than-expected second quarter as it built a seamless shopping experience for both store and e-commerce shoppers amid COVID-19 concerns. Uncover the four ways it did this and the tech it's investing in to keep the momentum going.

Retailers have beefed up e-commerce capabilities in anticipation of a monster holiday selling season online. The best way to avoid a tsunami of returns is to be proactive and use technology like AI and analytics to spot trends and fix problems before they get out of control. Here’s how.

As more stores open, especially large stores located in or near shopping centers, controlling traffic and parking will pose a challenge. This means that stores will have to rely heavily on queue management, such as scheduling and customer arrival tracking.

While COVID-19 has wrought great uncertainty, dramatic shifts in consumer behavior have also unlocked opportunities for savvy retailers. Learn how a next-gen tech infrastructure coupled with strong leadership can help seize these opportunities.

The pandemic is taking the path for tech innovations along some specific routes. Here are some predictions about where it's headed.

A sudden spike in e-commerce sales can be overwhelming, especially considering supply chains and last-mile networks may be congested due to disruptions. Here are pointers for e-commerce retailers to deal with the staggering order volume:

Amazon will soon hold its 2020 nationwide virtual Career Day event. Find out how to learn more about the 33,000 job openings for corporate and tech positions supporting areas that include Alexa, AWS, Operations Technology, and Prime Video.

These times call for flexibility, adaptation and rethinking what it means to serve your customers. Here are four core things that all retailers can do.

Pet retailers are making it easier for consumers to stock up on essentials for their four-legged family members during the pandemic.

While consumers remain concerned about the potential of COVID-19 resurgence and are adjusting their shopping habits as a result, two separate studies indicate that retailers are becoming more adept at serving their needs during this period of profound disruption.  

As you bring workers back into the fold, there area few steps you must take in order to ensure their safety and preserve their engagement.

Amazon has opened its first namesake grocery store, Amazon Fresh, in Woodland Hills, CA, and, as you’d expect, it’s packed with retail innovation. See videos, photos and more of the freshest new store in town.

There are growing signs the pandemic could impose permanent lasting change on retailers, with the after-effects of the coronavirus changing how consumers shop and requiring merchants to innovate to keep pace.

Whole Foods Market has opened its first permanent store dedicated solely to fulfilling online orders. See inside the new retail format closed to customers.

Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.

Lord & Taylor will close all 38 stores and has commenced liquidation sales in both stores and online.

The beauty company's investment in artificial intelligence and augmented reality are paying off when it comes to consumer engagement.

Holiday planning 2020 will be “like no other,” according to Kohl’s CEO, Michelle Gass. To succeed, retailers need to make sharp adjustments to align with changes in consumer behavior caused by the at-home economy.

Dick’s Sporting Goods posted its highest quarterly sales and earnings ever, as more people spent time exercising outdoors and at home, and its e-commerce sales exploded 194%. Learn why president Lauren Hobart says curbside contactless pickup is a business that's “here to stay.”

Consumers are now experiencing interactions with new retailers and brands for the first time. These are make-or-break moments, as a poor e-commerce experience could turn off a shopper for good, while a seamless experience could lead to a new brand advocate.

Content is the beginning of the sales funnel — and the beginning is arguably the most important part.

As your customers get ready for a new school year, they’re going to be looking for — and giving priority to — retailers who make a personal connection while making them feel safe.

Tailored Brands is now offering buy-online-pickup-in-store service (BOPIS) nationwide at its Men’s Wearhouse and Jos A Bank stores. Get the details.

Lord & Taylor and its owner, fashion rental subscription company Le Tote, continue to review offers for a sale of the country’s oldest department store retailer, as it announces more store closings. Find out which stores have joined the growing list.

Bed Bath & Beyond said it has reduced its corporate and retail store workforce by approximately 2,800 roles, effective immediately, as part of an organizational realignment. Get the details.

The Coach, Kate Spade and Stuart Weitzman parent company reported a narrower-than-expected loss and acquired nearly 1 million new customers across North America through its digital channels. Find out how and the retail tech the three are investing in to continue to capture digital shoppers.

As consumers made less trips to stores and invested in home improvement, both Lowe’s and The Home Depot benefited with impressive comparable sales in their 2020 second quarters, and both attributed investments in retail technology to their success.

BJ’s Wholesale Club has launched contactless curbside pickup service at all of its 219 stores nationwide, beefing up its fulfillment options to serve new, younger and more digitally-engaged members. Find out how BJ’s plans to keep up the pace of 300% digitally-enabled sales growth.

Taco Bell is forging ahead with a new concept, Taco Bell Go Mobile, which will feature dedicated mobile pickup lanes, curbside pickup, and tablet ordering. Get the details.

The need to protect employees from the risk of diseases may prompt governments to fast-track the adoption of drones as a contactless last-mile option.

Target’s comparable sales broke its record, skyrocketing 24.3% in its second quarter 2020, and the retailer said physical stores were the key to this explosive growth, including an enormous spike in digital.

Bed Bath & Beyond has launched College from Home, a digital shopping experience dedicated to helping parents and college students redesign their childhood bedrooms as remote learning spaces for the fall semester. Learn more.

A recent survey of 8,000 back-to-school shoppers indicates what consumers are looking for this year, and it's a lot more than just pencils and notebooks.

Now more than ever, a harmonized, omnichannel sales approach, along with business transparency for both customers and employees, is mission critical for retailers to recover.

Meijer says it anticipates the back-to-school shopping season extending well beyond normal and releases the results of a July survey of parents and teachers. Find out what the retailer learned and how it's coping with the change in back-to-school shopping.

REI is pursuing the sale of its corporate headquarters, making a move that’s reflective of today’s new work environment.

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