Costco Expands on Instacart Partnership to Deliver Prescriptions
Instacart's prescription delivery service is now available from nearly 200 Costco locations across seven states, plus Washington D.C., with plans to expand nationally in the coming months.
Costco customers were already able to use Instacart for groceries and household goods across more than 500 stores – the expansion to add prescription medications has rolled out to Arizona, California, Delaware, Florida, Illinois, New York, and Washington and D.C. following a multi-store pilot in Southern California and Washington state.
It works like this: Costco customers will receive a text message from their Costco pharmacy when their prescription is ready. In the text, customers will see a link with the option to schedule their prescription for delivery. Once the customer clicks the link, they will be redirected to Costco's site, where they can confirm their prescription, sign into their Costco account and continue to add groceries and household goods to their Instacart Costco delivery order.
Once ready for delivery, contactless prescription delivery in participating states for most medications, allows shoppers to scan a customer's ID for verification without a signature. Customers ordering prescription medications from Costco via Instacart must be over the age of 18, are required to enter their date of birth at checkout and present a valid government ID at the time of delivery. Prescription orders are delivered to customers in a sealed, tamper-proof bag to ensure customer safety and privacy.
Instacart's prescription delivery service allows Costco customers to schedule delivery up to one week in advance.
"Instacart has become an essential service for millions of consumers who are relying on us in the wake of COVID-19 to get the groceries and household goods they need from the retailers they love like Costco,” said Nilam Ganenthiran, president of Instacart. “For many people, we know that part of their grocery shopping experience goes beyond fresh produce, meat, seafood and pantry staples, and also includes getting much-needed medications. We're proud to partner with Costco to make online prescription delivery possible for consumers during this critical time. With our total order volume up more than 400% year-over-year last week, and more people than ever turning to Instacart, we want to continue to bring all the aisles of the grocery store online to better serve customers."