Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Urban Outfitters Increases Volume of Customer Transactions by 25% Through Virtual Customer Experiences

Urban Outfitters has successfully bolstered ongoing customer engagement and sales during COVID-19 through virtual customer experiences. Learn how.

How Macy’s Will Reach $10B in Digital Sales

Macy’s said it expects approximately $10 billion in sales from its digital channels by 2023. Uncover what the retailer is investing in this year to support these goals.

Nail brand Essie is teaming with L’Oreal’s ModiFace to bring virtual try-on nail salon services to consumers, and will include QR codes at select retailers so they can try on colors before buying in-store.

The 2021 RIS Retail Technology Study is the must-read research report that's been benchmarking retail tech trends for more than a quarter century. Help us provide this industry research and be entered to win a $500 Amazon gift card!

Premium custom clothing retailer Knot Standard has introduced a fully-virtual showroom experience for new and existing customers. Learn how it's allowing the retailer to personalize the digital shopping experience.

Meeting today’s new consumer can take many avenues in today’s retail landscape, and for David’s Bridal, this has translated to a heavier emphasis on the use of 3D and augmented reality.

CVS Health is investing more in its digital capabilities as it tries to make the “seamless connection” across the consumer experience and capture new customers for the long term via vaccine appointments. Learn more.

Smaller markets must improve in-store systems and supply chain integration to maintain sales amidst socially-distant shopping behaviors and eGrocery growth. To meet these needs, stores can use a retail extension terminal to bring the supply chain closer to the customer.

Learn how autonomous mobile robots can help help retailers improve their operations across a number of key fronts.

Modern relationship management is all about combining together data, both structured and unstructured, from multiple sources, to create unique, personalized experiences that keep customers coming back for more.

Nordstrom has opened Black Founders, its latest Center Stage activation at Nordstrom NYC, in celebration of Black History Month. Learn more about the two month-long pop-up shop.

Tractor Supply Company is readying a refresh of its loyalty program after recording another quarter of soaring sales.

REGISTER HERE! Date: March 10th @ 2 PM ET Over the past several years, retailers have been investing heavily in a reimagined, smart store experience, building destination stores with next-gen technology designed to create memorable shopping experiences.

Ralph Lauren plans to close stores and slash its North America corporate office space up to 30%, as teams embrace “new ways of working” and it pivots resources. It’s also investing in new digital customer experiences, such as augmented reality. Learn where the retailer is headed in 2021.

Modularity can play a critical role in developing a seamless customer journey. A platform-based approach offers flexibility and allows retailers to scale or upgrade their technology solutions as needed to easily adapt to change.

We talked with a leader of Dash In C-store chain to learn how their self-checkout pilot is helping them seize these sales opportunities while meeting today’s contactless customer.

BJ’s members shopping online can now book Handy professionals for help setting up new TVs. Get the details.

Buy-online-pickup-in-store was already becoming a staple of modern retail. Then the retail world exploded as the health crisis unfolded and curbside service was quickly rolled out. In our second annual look at order pickup, we examine the retailers ruling curbside and BOPIS fulfillment, and setting the industry standard as we forge ahead.

Dunkin’ is boosting its loyalty program in February with the addition of Free Coffee Mondays.

Managed network services and cybersecurity solutions provider SageNet has acquired Convergent, a digital signage products and services provider to Fortune 1000 companies.

The pandemic is exposing an area of opportunity for grocers: investing in advanced behavioral analytics and marketing technology tools. Lack of attention to these important tools can hurt a business's long-term growth and operations.

While the title of the NRF 2021 session was “The Innovation Playbook: Driving Technological and Innovative Change within an Enterprise,” the crux of the conversation centered on the notion that such a playbook should be tossed out periodically in order to achieve true invention.

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