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Customer Engagement

A collection of news, articles and other featured content about Customer Engagement, including customer experience, customer service, virtual reality, personalization, loyalty programs, and more.

Amazon’s Prime Day Rolls On Despite Technology Let Down

Anxious Prime Day shoppers encountered website slowdowns and crashes as they flocked to the annual flash sale event. Amazon powered through the tech disaster, emerging with another record-breaking event. But at what cost? Industry experts weigh in.

Luxury Shoe Club (LSC) just launched its new membership club, iPhone app and next-generation shoe-trading platform. RIS catches up with co-founder Scott Van Valkenburgh to learn more about the retail technology that went into creating LSC.

The two industry titans have partnered to drive Walmart’s digital transformation, innovation and associate empowerment. Learn the details of the monumental deal.

The mega department store chain’s systems were hacked, compromising vital shopper data. Learn the details of the targeted attack and Macy’s ongoing response.

Was Build-A-Bear Workshop's "Pay Your Age Day" event its most successful failure?

EnsembleIQ has launched a curated collection of our best content on retail innovation.

The retailer’s new data-driven app helps customers make more informed, healthier purchase decisions while simultaneously tailoring the path to purchase.

The children’s apparel retailer is relying on new technology investments and merchandising approach as it looks to return to profitability post-bankruptcy. Can Gymboree pull it off?

As Amazon pushes more into the grocery space, here's what retailers should be looking for during this year's Prime Day event.

Millions flock to Amazon at 3 pm Eastern time for Prime Day launch. Online goliath unable to handle traffic.

Marvin Ellison, who took over as CEO of Lowe's on July 2, isn't wasting any time. The former CEO of J.C. Penney has announced a major remodel of the home improvement retailer's top leadership positions.

As revenue and profits continue to shrink, Pier 1 has announced an aggressive reinvention of its brand and technology suite. Learn the retailer’s vision for its future and how it will make it a reality.

An executive’s guide to new trends, consumer behavior, retail disruption, innovation, technology and the rapidly changing landscape of the industry.

Who are the people in your neighborhood? Nike analyzed buying patterns, app usage and engagement of local LA-area NikePlus members to curate its first Nike Live concept store. Get a peek at the design, inventory and features, before the store opens to the public.

Retail success is impossible without knowledgeable and innovative leaders willing to put in the work to move the industry forward. See which 10 industry stalwarts were chosen for RIS’ annual look at retail’s most influential.

Download this Trendagram to learn how WiFi analytics can help you tap into a wealth of customer data to reveal clear customer behavior patterns that can supercharge your business.

RIS asks some of retail’s most influential the one thing they would change about the retail industry, and a common theme emerged. Check out what these retail leaders think is ripe for change.

In the face of online innovation, how can brick and mortar retailers compete with algorithms, Big Data and the convenience of front-door delivery? Retailers will need to experiment with their physical space and how they sell. Here several examples of retailers doing this today.

In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."

The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.

The 2018 Retail Technology Innovation Index is the industry’s only algorithm-based index that highlights the most innovative technology companies successfully advancing retailer businesses.  

Weis Markets has standardized its wireless infrastructure to deliver improved efficiencies, drive sales, and provide customers with a superior mobile experience.

RIS explores three of the hottest topics in supply chain today: hyper localization, last-mile innovation and collaboration. Learn how to meet the needs of today's shoppers with a fluid and dynamic, real-time supply chain.

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