Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

The Future of Retail Is Here It's Just Not Evenly Distributed: Infographic

Key takeaways from a survey of 5,000 shoppers connect the dots between consumer trends and technologies that close competitive gaps and open new doors to opportunity.

Sam’s Club CEO’s Digital-First Concept

John Furner is quickly transitioning Sam’s Club into a technical powerhouse. You don’t want to miss this in-depth look behind the curtain at Walmart’s surging $59 billion digital-first warehouse division.

Amazon’s CEO believes that the retailer’s success has a shelf life and that the e-commerce giant will go bankrupt. Hear what he said and his predictions for Amazon’s future.

Chock full of mobile technology and data-driven stock, take a first look at the retail technology in Nike's six-story, NYC “House of Innovation 000."

The new normal in retail comes down to one simple concept, ease of purchase. Learn how to remove friction in the customer journey and create omnichannel shopping experiences that enable quick purchases.

Home Depot's work to drive an interconnected shopping experience is paying off with increased sales. Learn the four ways the home improvement retailer will succeed as it enters 2019.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

The coffee giant has been moving to improve the in-store experience. Now, as it enters the holidays and 2019, Starbucks is focusing in on three things to boost its customer experience.

Retailers expect a lot from the modern associate. Whether they are fulfilling an online order, interacting with customers, or stocking shelves they have the ability to make or break the path to purchase. See which retailers are attracting and retaining difference-making associates.

Disruptive change was the clear focus of the just concluded GroceryShop event in Las Vegas, where grocers and food brands caught up with the latest innovations in artificial intelligence, computer vision, robotics, machine learning, voice command and autonomous delivery.

By building and centralizing its data platform, Gap can now apply advanced analytics and machine learning to gain a comprehensive understanding of customers across channels, and deliver personalized merchandising, marketing and customer service.

The solutions run on Qubit’s personalization platform and are designed to drive engagement, repeat purchases and lifetime value.

Guitar Center has redesigned its iconic Los Angeles flagship to better serve its customers and attract a new generation of shoppers. See how the retailer’s $5 million brick-and-mortar investment revitalizes the brand.

A retail organization is only as powerful and dynamic as its leader. A strong CEO is a vital asset that can guide a retailer into the future with their strategic vision and ability to pick and invest in game-changing technology.

Sam's Club Now, a store that doubles as a retail technology innovation lab, will open soon in Dallas. See inside the new store before it opens and find out how the mobile-first store will operate and what interesting tech the company has in the works.

The nation’s largest provider of hospital gift shop solutions has selected Mi9 Retail for merchandising, business intelligence, and customer engagement to support its retail technology transformation initiative.

Check out the key themes that emerged from the inaugural Groceryshop event. Hear what was on the lips of attendees and speakers and where the experts predict the industry is headed.

Retailers are searching for the keys to the fastest, best fulfillment methods that will set them apart from the competition. Download this Trendagram to learn the four pillars that hold the key to agile operations and satisfied shoppers.   

Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.

It’s official, the holiday shopping season is upon us. Cue retailers announcing their holiday plans for this crucial shopping period. From round-the-clock pickup, to free two-day shipping, mobile checkout, and more, see what’s on the list this year for Walmart, Target, Nordstrom, and more.

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