Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Top 5 Grocery Retailers

Today’s grocery store leaders are working hard to meet modern shoppers’ needs and evolve into a retail experience that works for consumers both today and into the future. See which retailers are setting the pace for change and thriving in this challenging marketplace.

Walmart Tests Grocery ATM Again

Walmart is expanding its automated grocery kiosk pilot from its first grocery ATM test in Oklahoma last year to a second version of the concept, at a Walmart supercenter in Sherman, Texas. Find out what sets this test apart.

Kate Spade New York has upped its technology game to enhance the in-store shopping experience. Learn more about the interactive augmented reality experience the retailer offers shoppers that has over 800 interactions a day in just one store.

From virtual reality (VR) headsets to a new suite of mobile apps, Walmart is upping its modernizing workforce management and training for employees. Learn the details of the latest retail tech Walmart is rolling out in stores across the country.

Download this Technology Solutions Guide to explore how connected consumers are demanding a reliable shopping environment in-store and how technology downtime can have a negative impact on the retail experience.

Zebra Technologies has introduced the PS20, its sixth generation personal shopping solution (PSS), to allow shoppers to scan items as they go, streamlining the checkout experience. Find out what new features it boasts.

AI in the Store

More has changed in retail in the last 10 years than in the previous 100. Nowhere is this more evident than in brick-and-mortar stores, which are currently undergoing reinvention.

Customer loyalty is a fleeting and difficult task for retailers trying to keep up with the constantly evolving customer mindset. Examine tactics to keep shoppers coming back for more.

Half the items sold on Amazon are from small and medium-sized businesses. Now the e-commerce giant has opened "Amazon Storefronts" to showcase a variety of product categories from businesses in every corner of the US.

The department store segment continues to redefine itself in the face of slowing foot traffic and an increasingly digital shopping experience. See which retailers are setting the pace for change and thriving in this challenging marketplace.

The sporting goods retailer continues to transform to meet the evolving needs of the modern shopper. See what it is focused on and the progress it has made across three key strategic areas.

How retail's elite leverage economic success to build the enterprise of tomorrow.

Customer appointment scheduling just got smarter at The Container Store. Learn how its improving the customer experience.

Target's retail tech strategies appear to be paying off as it reports record comp sales and traffic. Learn where Target is headed and its three new fulfillment options that are resonating with shoppers and helping to drive its success.

Just in time for the holidays, the pop-up and digital boutique offers a unique customer experience that includes items being delivered to homes rather than lugged around the Mall of America.

Kohl's announced tech job cuts, but is also investing in tech throughout the retail enterprise. Find out what it's testing and if its personalization and inventory management initiatives are paying off.

Ulta’s comparable growth is slowing, but it is still growing. Find out what the beauty retailer has been up to and how its omnichannel moves are still driving it to spiking sales.

Offering buy online pickup in-store bridges the gap between digital and physical shopping and offers a host of benefits for retailers and shoppers alike. But get the experience wrong and risk alienating your most profitable customers. Learn how to do it right.

Go big or go home. Starbucks has entered Italy…see the customer experience at the new Starbucks Reserve Roastery in Milan.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

The relaunch includes three-hour, same-day scheduled grocery delivery in New York and a new website experience as the Walmart-owned e-commerce retailer doubles down on city dwellers and seeks to “rehumanize e-commerce.”

As the department store chain looks to recapture its former glory, CEO Jeff Gennette has instituted five key strategic initiatives to guide its turnaround. Learn what they are and how they are helping Macy’s pick itself up by its bootstraps.

Perry Ellis International has converted and migrated its data from a legacy CRM system. Discover how its new CRM system will help the retailer meet customers’ high expectations.

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