Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Eye on Retail Tech: Meijer Rolls Out Mobile Checkout Chainwide

Meijer shoppers can now skip the traditional checkout line and opt to use the retailer’s Shop & Scan tech. See how the tech works in action and get the details of this massive initiative that took over a year to implement.

Why Retailers Should Take Note of Walmart’s Exclusive Newsstand Offering

A new magazine hit Walmart newsstands exclusively this month. Find out how the Instagram-inspired publication and its QR-code tech benefits the retail behemoth.

Upping the ante in customer experience, Selfridges will be the department store in the world to open a permanent theater.

When I met Jon Stine I immediately knew he was thinking several moves ahead in the retail tech game most of us were playing. Now Jon has moved to the Open Voice Network. Here’s why that matters.

The retailer operates at nearly 800 campuses across the country and tailors each store to the unique needs of the student body. This RIS exclusive explores how it is able to create distinctive experiences and merchandising arrays at scale.

Retail is rapidly evolving, and while today’s top department store chains are in no way guaranteed future prosperity, their all hands on deck efforts to sustain their share of the retail market are evident.

When Missguided launched its e-commerce site, 60% of traffic was already coming from mobile. Missguided knew that the retailer had to capitalize on the consumer shift to shopping-by-app, but intended to do it the right way – by providing an app that drives engagement, loyalty and ultimately revenue.

Lululemon benefited from increased traffic both in-store and online, crushing expectations. Find out where its second “experiential” store will touch down and how the retailer will continue to transform its digital business.

The acquisition of Silicon Valley based Apprente furthers McDonald’s commitment to voice-based ordering in its drive thru lanes and mobile ordering initiatives. Learn the details and what it means for the massive quick serve restaurant chain’s tech roadmap.

The role of the chief information officer continues to evolve at a breakneck pace, and only those executives that advance in lockstep will enjoy prolonged success. Do you know one of these exceptional CIOs?

Puma’s first-ever North American flagship integrates technology with experiences. Peek inside to see how the store is offering up a futuristic retail experience and learn the interesting new way it makes use of RFID tech.

Following a successful pilot campaign Target is releasing its new Target Circle loyalty program across the chain. The new program offers shoppers a personalized experience as well as increased savings. Read all about it.

RIS uncovers how features like personalization, clienteling, mobility, self-checkout, scan and go, and SaaS and cloud-based solutions are helping leading retailers leverage their point of sale into a masterful piece of unified retail firepower.

While mobile ordering represents 14% of Starbuck’s company-operated transactions, the wildly successful technology has also led to congestion in stores and sometimes long waits for orders. Starbucks is moving to change that this fall.

Albertsons brings a next-gen pet solution to stores through a partnership with DogSpot. Get the details on how the grocer is making shopping more comfortable for Fido.

The former Ralph Lauren, Perry Ellis and Calvin Klein executive has claimed the top merchandising post at a major department store chain. See where the industry veteran is headed and her plan to further its ongoing digital transformation.

The Children's Place will roll out Save the Sale functionality this year, as it continues on in its digital transformation. Learn how e-commerce is faring for the children’s apparel retailer after its recent rollout of Buy Online, Ship to Store.

The arts and crafts retailer is launching a new service that directly competes with Etsy’s unique business model. Learn all about A.C. Moore’s new offering and what it means for the industry.

The retailer’s upcoming Little Blue Cabin stores will provide customers a unique coffeehouse experience. See what sets these stores apart and where the first crop of new-age cafés will be placed.

Utilizing a personalized online assessment designed by medical experts, the new Only Me service delivers a custom assortment of vitamins and supplements to participating subscribers each month. Get the details.

Find out where Jockey, a 143-year-old underwear and apparel brand, will open its first-ever pop-up retail store.

Retailers shouldn’t be looking to re-invent consumers. The first generation of digital natives, by age or attitude, are the consumers of today.

Take a peek inside toy retailer Lakeshore’s first pop-up concept at the Mall of America.

Burberry is testing a new retail chat tool it created in partnership with Apple. Learn how the tool will help Burberry store associates interact with important customers directly.

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