Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

The Top Companies Disrupting Retail

Uncover which four retailers’ innovations are disrupting the industry so much that they landed on the “Disruptor 50” list. Read on to see what sets these venture capital–backed companies apart and how they are redefining retail.

Amazon customers can pickup orders and drop off returns at nearly 200 Stein Mart stores across 28 states. Learn the details and what the deal means for both the retailers and their customers.

The specialty retailer’s new cutting-edge point of sale solution combines commerce, customer engagement, inventory and fulfillment into a single omnichannel system of record.

The golf and tennis accessories and apparel retailer is making good on its plans to open 50 new experiential stores by the end of the year. Learn what sets these next-gen stores apart, as well as the details of the retailer’s aggressive expansion timeline.

Resolving the brick-and-mortar dilemma of divergent shopper and retailer goals is an urgent task for retailers. Fortunately, there is one strategy where they overlap – self-service technologies.

The new iteration of KISS should stand for Keep It Simple and Streamlined, a motto for retailers to focus on creating stores with self-service technologies that are more convenient and easier to shop.

The grocery segment is now one of retail’s most inventive and tech-fueled. See which grocers came out on top in this annual report that ranks the industry leaders across four critical categories.

Empire Outlets offers a unique combination of high-quality retail outlets, green public open spaces, dynamic art installations, and world-class dining. Check out this unique take on urban discount shopping.

On the heels of Canadian Tire's first anniversary of its updated Triangle Rewards program, the retailer is beginning to capitalize on the data it’s gained from 100 million transactions over the past year.

Efficiency and personalization reign supreme as the digital transformation rolls on. Dive into the eight trends and technologies reshaping shopper habits every day and learn how you can stay ahead of the curve and capture fickle consumers.

Amazon opened its 12th Amazon Go store — its first in New York City — and this time the cash-less convenience store concept is accepting cash. Find out why and hear what the new Amazon Go (but pay in cash first) experience is like.

Retail’s future would not be possible without innovative leaders willing to work hard to steer the industry forward. See which industry stalwarts were chosen for RIS’ annual look at retail’s most influential.

Long-term success hinges on the ability to build long-term loyalty. See which retailers join Nordstrom, Kohl’s and CVS on this annual ranking of the retailers with the most effective loyalty programs.

The Northeast convenience store chain can now optimize its labor investment and increase engagement among its 5,000-plus employees. Learn the details of the retailer’s cutting-edge workforce solution.

The Vitamin Shoppe is taking transformative actions to align the retailer with evolving customer needs, from more personalized experiences to piloting a microservices-based SaaS platform. Learn more.

Amazon is making an $800 million investment to speed up its delivery capabilities. Find out what the e-commerce behemoth has in store for Prime Members this year, and how Walmart is responding.

DSW’s SVP of customer experience and operations gives a behind the scenes look at the retailer’s omni evolution in this exclusive one-on-one with RIS.

Pier 1 presented a new action plan to right the ship after sales tanked 19% in its fourth quarter.

Walmart released its 2019 Annual Report alongside CEO Doug McMillon's annual shareholder letter, in which he reviewed Walmart’s embrace of change and the retail technology helping to push it forward.

It seems Fido is joining the fresh food movement. The 1,350-square-foot open health and wellness kitchen in Petco's Union Square store will feature trained chefs hand-preparing signature recipes.

To meet customer demand for a seamless and quick checkout experience the specialty golf retailer deployed a new cloud-based POS solution to 200 stores around the globe in one day. Learn the details.

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