Customer Engagement

Press enter to search
Close search
Open Menu

Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Shopping is a Subconscious Experience

Learn why retailers should be well aware of it.

ThirdLove to Open Experiential Retail Store

Bra and underwear retailer ThirdLove is set to open its first experiential retail popup. Uncover how the pilot will test innovative fitting rooms and more.

Amazon Prime Day has come to an end. The e-commerce maven says this year’s Prime Day was the “largest shopping event in Amazon history.” Get the details and hear takeaways from experts to keep in mind as you prepare for the holiday shopping season approaching.

The grocer is deploying a computer vision platform that allows customers to simply grab and go, enabling shoppers to skip the POS lane entirely. Learn the details of the new checkout-free experience.

The mad rush to capitalize on the Amazon Prime Day juggernaut is the latest proof that retail is a copycat industry. But can copycats beat the leader? Here's how retailers can steal Amazon Prime Day's thunder.

Starbucks has been working to fine tune the booming success of its Mobile Order & Pay since it rolled out. Now the retailer has a new store format that integrates mobile pickup and delivery tech into its store environment. Take a look.

The nation’s biggest grocer continues to scale its reach thanks to digital and fulfillment initiatives that will put it in front of every U.S. consumer by the end of the year. Learn the details of its massive expansion.

As the retail industry continues to reinvent itself, the value of a strong and innovative leader is more important than ever. Uncover which seven retail CEO stars joined the chief executives from H-E-B, Best Buy and Costco on this annual ranking of the best CEOs in the U.S.

The retail and entertainment complex under construction in Bergen County, NJ, broke ground on the site in 2004. Now the 3 million-square-foot retail complex has announced an opening date and reviews the diverse retail, dining, entertainment and fashion experiences it will house.

For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer. But how do you solve this seemingly simple, but extremely complex challenge.

The home goods retailer is stepping into unchartered territory with its first full-service restaurant designed to create an immersive brand experience beyond traditional retail. Get a sneak peek and find out what makes this experience unique.

The “2019 Top Women in Grocery” list once again rounds up a community of extraordinary women, this year 393 to be exact.

The grocer is offering a host of discounts and special promotions building up to the annual event. See how Whole Foods is working hand-in-hand with Amazon to ensure Prime Day once again beats all-time sales records.

Rite Aid’s digital business spiked 115% amid sluggish sales.

The suite of customer management solutions provides the retailer with real-time feedback into the customer experience and insight into how to increase shopper engagement.

It's critical that midsize retailers understand what AI is, what it means for their organization, and the key role analytics maturity plays in the success of AI initiatives. 

The founder of Bonobos and current Walmart SVP made some provocative statements when he kicked off RetailX this week. Following his keynote presentation he sat down with RIS for an exclusive interview and expanded on his unique take on the state of e-commerce.

Target suffered a pair of checkout outages on Father’s Day weekend, leading to long lines or empty-handed shoppers. RIS explores what happened and talks to experts to determine what retailers should do in the event of technical chaos, which can happen at any moment.

A memorable and differentiated shopping experience is vital in today’s ultra-competitive market and can set a retailer apart from the crowd. See who joined Neiman Marcus, Trader Joe’s and QVC on this ranking of the best retail experience according to 100,000 consumers.

Lululemon hits its stride as digital sales spike 35% and it doubles its e-commerce business over the last two years. To keep its momentum going strong it’s gearing up to expand its new loyalty program and BOPIS capabilities, launch a new retail experience, and more. Get the details.

Leading grocers step on the gas to deploy technologies that competitors will find hard to match if they fall behind. Findings in the 4th Annual Grocery Tech Trends Study uncover tectonic shifts in digital strategy and analyze 66 individual technologies that grocers can benchmark against.

Although online sales will have a huge impact on the retail market, the customer’s experience in store is equally as important, as many customers will research online as the first step and then visit the store to complete their consumer journey.

Show More