Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Ulta’s Digital Innovation Makes It an Unstoppable Force

Ulta Beauty’s in store traffic and online sales are on fire, but it's pushing hard to drive even more omnichannel success.

Takeaways from Nike’s 2018

Here are a few of the ways Nike slayed 2018, and what retailers can take away from their success.

Dick's Sporting Goods is investing heavily on improving its store experience, e-commerce fulfillment capabilities, and technology. Find out how the sporting goods chain plans to improve its retail experience in 2019.

The specialty retailer is the first to go live with the new communication technology that allows shoppers to text store-level associates without the barrier of a cumbersome mobile app download.

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

The tech-laden 188,000-square-foot Neiman Marcus store opens Friday in New York City’s Hudson Yards. Get a first look at its next-gen retail technology and innovative customer experiences.

Meijer is expanding its Shop & Scan mobile shopping checkout technology following a successful pilot. Find out how many stores will see the new tech and what this means for shoppers.

The FBI is investigating allegations that employees from one of Walmart’s technology suppliers was illegally monitoring the retailer’s e-mail communication.

The third-party grocery delivery service expands popular alcohol delivery to more than 40 million American households. See where the service is launching and the reaction from Instacart’s retailer partners.

Sephora is opening up 35 new stores in 2019. Here’s what shoppers will be able to experience at Sephora’s newest brick and mortar locations.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

2018 turned out to be one of the "most productive" in Target's history, Brian Cornell said in an interview on heels of the retailer's surging earnings report. Find out what else the CEO had to say about Target's prgress and its future.

Retailers that can navigate changing consumer demands and evolving retail technology, and can seamlessly integrate digital into the store will benefit from the industry’s metamorphosis ― coming out stronger and more profitable on the other side.

Walmart’s Sam’s Club will test its new computer vision technology this spring in its Dallas-based innovation lab store. See how the new tech will make shopping a futuristic experience.

The former president of Nordstrom Rack has been named brand president at the prestigious apparel chain. Learn the details and how she will help the retailer deepen its customer relationships and deliver long-term growth.

BOPIS can help retailers meet need-it-now consumer demand and level the playing field against the online competition. But get it wrong and the service can do more harm than good. See which 10 retailers are getting it right.

CVS is spending in the $325-350 million range on in digital and supporting transformation post its $70 billion acquisition of Aetna. Get a glimpse of the drugstore chain’s plan.

Uncover how microlearning can help retailers deliver excellent CX.

The retailer has seen average job size skyrocket at its updated showrooms thanks to the introduction of experimental digital technology. See what has been added to the stores and how it is being leveraged to grow engagement and the bottom line.

What makes a retailer truly innovative? For Stitch Fix it is its ability to turn troves of data into real-world insight that connects with shoppers. Learn how the pure play leverages art and science to win in the subscription market.

Following a massive drop in December, the retail sector appears to have righted the ship as sales rose in January. Check out the results from the start of the year.

The fast fashion apparel retailer is introducing the service across its 700 locations. Learn about the selected solution and how it will help rue21 meet ever-changing customer demand.

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