Customer Engagement

Press enter to search
Close search
Open Menu

Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

NRF 2019: Dawn of Experiential Shopping

​​​​​​​Exuberance and a superabundance of innovative technologies were defining characteristics of the just completed 2019 NRF Big Show. Here is my take on all the hottest trends, technologies and breaking news that came out of the amazing NRF Big Show!

As the name implies, the NRF Big Show is enormous. It is impossible to see it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Bed Bath & Beyond will turn 40 stores into working labs in support of its next generation store initiatives. Uncover what the 18 up-and-running test stores look like and how they will help define the home goods retailer’s store of the future.

Growth and optimism characterize a dynamic era when retailers are busily engaged in bold transformation. Download the report now.

CVS Health CEO Larry Merlo says the drugstore retailer and Aetna are "one company" and its transformation work is already underway. Find out what this means for its new services and concept stores opening.

Robots are no longer science-fiction fantasies. On the contrary, they have already transformed supply chain operations and entering the store is the next logical step. For some retailers it is happening today.

The new women-only addition to the Big Show provides unique content, experiences, and networking opportunities to all female retailers at the show. You don’t want to miss this agenda built with women in mind.

These female technology leaders are role models for success, helping carve a path to the top for the next generation of industry innovators. Discover who made RIS’ annual look at the most important women in retail tech.

CG sales are on the rise, as the industry continues to be laser-focused on consumer demand. See how the top players fared in this annual ranking of the industry’s 100 most successful.

New roles will be focused on enhancing customer service and include seasonal associates, merchandising support, store leadership, and technologists.

Supermarket retailer Kroger and Microsoft are collaborating to redefine the customer experience using Kroger Technology products powered by Microsoft Azure.

The buy online, pickup in store (BOPIS) revolution is changing the way consumers interact with retailers. Here are five steps to execute a successful BOPIS program in 2019.

Can you imagine never having to wait in line at a grocery store again? Amazon can, but it’s not the only company thinking about a line-free retail world.

Digital Transformation

The most successful retailers today – the ones enjoying the largest revenue gains – began making substantial investments in digital transformation several years ago and are now reaping the rewards. Find out where they invested and why.

Being “customer-centric” requires an internal culture of change. Read on for tips on establishing KPIs, organizing teams, managing change management and more.

No one should be spending their marketing budgets on influencer marketing because it’s trendy. Here are a few things to consider when creating a successful and measureable influencer campaign.

Next-gen workforce management technology empowers associates with the tools for success, facilitates experiential retail and bolsters the bottom line.

Show More