Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

The 10 Most Admired Retailers for 2020

There are few better metrics of success than being admired by your peers. Check out this ranking of the 10 retailers that thousands of executives, directors and analysts admire the most.

The office supplies retailer is offering customers same-day delivery thanks to a new strategic tech partnership. Find out who Office Depot aligned with to bring the in-demand service to its customers.

As the name implies, the NRF Big Show is mammoth. Three short days is never enough to see everything--but never fear. RIS’ annual look at the key sessions, events and trends from this year’s show will catch you up on what you might have missed.

CVS plans to complete around 600 HealthHUBs this year, 1500 by the end of 2021. Hear from CVS CEO Larry Merlo on the rapid rollout and how CVS is extending the intersection between data analytics and technology it has created to health outcomes.

The long-time media brand is expanding its business strategy with the opening of two flagship retail stores in major markets. See where the upstart cannabis retail brand is setting up shop.

The NRF Big Show is the world’s greatest showcase for technology designed to create exceptional shopping experiences. Retailers go to the show to listen and learn.

H-E-B has jumped ahead of Amazon and Costco to dethrone Trader Joe’s as the top U.S. grocery retailer in the 2020 dunnhumby Retailer Preference Index. Uncover all 14 grocers on the list and garner key findings from the study.

Buy-online-pickup-in-store, better known as BOPIS, isn’t just a trend — it’s becoming a staple of modern retail. RIS takes a look at how far the retail industry has come with this tech and examines where top retailers are with their BOPIS plans in 2020.

As improving the retail experience weighs on many grocers’ minds, GIANT Food Stores has recently made two moves to attract families to its grocery stores. Take a photo tour of the Ahold Delhaize USA-owned retailer’s new augmented reality experience and The Berenstain Bears Treehouse at its flagship.

Retail has been rapidly evolving and 2020 will be no different. To stay ahead, retailers need to know the hot trends before they emerge. You don’t want to miss industry insider Justin Honaman’s annual look at the top retail tech trends to watch in the New Year.

The modern shopping experience typically starts long before a customer enters a physical store. So how can associates capture customers in the moment once inside? Find out.

While mobile services are booming, many retailers have struggled managing their mobile deployments correctly with challenges sometimes outweighing benefits. Learn how to optimize deployment.

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Now in its second year, RIS takes a look at the retail startups we believe are having the greatest impact on the industry thanks to their unique business models.

Wayfair is using Google Cloud as the foundation for its new hybrid cloud strategy. Find out how the tech is helping it make real-time decisions as the business grows, increase employee productivity, and ensure a smooth customer experience.

What defines customer experience today and how will it evolve through the year 2030? A comprehensive global research study reveals four new retail rules to abide by in the coming decade: where we are today, where retail will be by 2030, and the technology in play for each.

Boston Red Sox Hall of Famer and pioneering sports executive Larry Lucchino and tech startup Standard Cognition have teamed up to bring autonomous checkout to sports and entertainment venues around the world. Find out when the new experience will launch.

The regional grocers can now tap into shopper data and behavior, using sophisticated machine learning algorithms to serve relevant product content to customers throughout the shopping journey.

Sally Beauty Holdings, Inc. has launched a new brand campaign, along with a revamped mobile app and updated POS systems and integration of AI technology in some cities. Get the details.

Technology is transforming not only the retail landscape, but also consumers’ expectations. The 2019 Personalization Industry Survey helps identify how retailers are personalizing their offerings today, and where they’re looking to grow.

Amazon said this holiday season was “record-breaking” with “billions of items” ordered worldwide and a surge in Prime usage, including more than 5 million new customers using the membership service in one week alone. Get the details.

Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.

Lululemon athletica is pushing harder into personalized retail with events, experiential stores, and increased digital capabilities, and its CEO says the athletic apparel retailer is “pleased” with the results. Find out how new stores are performing and what enhancements it made to the website and app.

Eighty-three percent of retailers say customers’ omnichannel expectations in stores have increased compared to five years ago. Download this infographic to learn how deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.

RIS' annual curated look at the critical events and sessions from retail's biggest event of the year. Check out this must-read resource before you hit the show floor.

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