Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

10 Reasons Why Target Will Crush It this Holiday Season and Beyond

Target reported a remarkable third quarter of 2019 and has plenty of reasons to be confident this holiday season, from its stores driving growth, to its accelerating digital channels. Here we examine ten ways Target is leading the retail rebound.

Kroger to Launch In-Store Farms

Bringing new meaning to the farm-to-table concept, Kroger will begin growing its own produce in-store in select markets. Learn the details and where the first two micro farms will be placed.

The majority of loyalty programs are simply not keeping pace with the needs and expectations of today’s shopper. Built on an understanding of your customers, a winning loyalty strategy puts the customer first to drive business growth. Here are ten steps to build a successful loyalty strategy.

Canadian Tire’s Triangle Rewards program now boasts close to 70% penetration of Canadian households. Learn how it is using all that customer data to ultra-personalize its offers and skyrocket its marketing ROI.

The rumors started earlier this year: Amazon plans to open "dozens of grocery stores” in several major U.S. cities before the year's end. Now Amazon has confirmed its plans. Find out what the massive retailer is planning and what experts predict for grocery in 2020.

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

As part of its holiday workforce scale up the home goods retailer is hiring thousands of telecommute employees. Read on to learn the details.

As PetSmart looks to become a one-stop-shop for everything pet, it has introduced a new in-store pet care service. Learn all about the new offering and how it will help drive traffic to the store.

The new 35,000-square foot café is the retailer’s largest immersive experience to date. See what Starbucks has planned for its five-story celebration to coffee and get a first look inside the sprawling store.

Big Lots is investing in next-gen technology to curate a unified view of shoppers’ physical, digital and omnichannel journeys to provide a meaningful and memorable path to purchase and increase loyalty.

Whether through retail technology or old school techniques, “communication” methods are top of mind for retailers today as they double-down on personalization efforts. Learn how CVS and Walgreens are using both of these to change shoppers’ journeys.

CVS plans more store closings and has gained supporting metrics to its “rapid rollout” of 1,500 HealthHubs concept stores. Uncover the drugstore chain’s latest retail footprint plans and updates to its digital transformation.

The retailer’s enhanced mobile app features augmented reality and integrated camera functions, making it a hub for on-the-go interior planning. Hear all about the new features and how they are redefining the Wayfair mobile shopping experience.

For a fee Walmart grocery shoppers can now enjoy unlimited home delivery at more than 1,400 locations. See how much the service costs and how Walmart is enticing shoppers to give the new service a whirl.

The mega retailer has partnered with Apple to bring its popular Walmart Voice Order grocery shopping solution to the Siri platform. Hear the details of the new partnership and how the AI solution streamlines on-the-go shopping.

Nike is expanding its store concept that blends data science and personalized service, opening two new stores built from what it has learned from 80-plus tests delivered through the pilot. Peek inside these cutting-edge Nike shops.

JCPenny has opened a living retail lab as a direct result of customer insights. Take a look inside the brand-defining store at the center of new CEO Jill Soltau’s plan to rebuild the chain.

Sally Beauty is expanding their ColorView AI Technology to the Sally Beauty mobile app and to kiosks in 500 Sally Beauty stores across the country. Hear from the CIO how the app accomplishes augmented reality to allow consumers to virtually try on hair color and makeup.

RIS brings you on an exclusive photo tour of American Dream and reveals the megamall’s tech dreams for its future retail tenants and shoppers.

The official kick off of the holiday shopping season is just three weeks away, but it is never too late to gain a competitive edge. Check out these key shopper trends that will define the season and be better prepared for the holiday madness.

In this unique Special Report, RIS uncovers why a small group of retailers are scoring big gains in the battle for consumers and how they are reshaping the competitive landscape. Join us as we examine consumer behaviors in grocery retail and the significant steps retailers are taking and the technologies they are implementing to respond to them.

Nordstrom’s massive seven-story NYC flagship store opens, brimming with tech features and retail services. Take a look inside the largest single-project investment in Nordstrom's 118-year history.

Grocery chain H-E-B has opened the doors to its first Beauty by H E B store-within-a-store, featuring digital screens, tester stations, and a voice activated screen where customers can take pics for social media. Get a first look at the new layout.

RIS News received two Folio: Eddie & Ozzie Awards during the annual Folio awards gala in New York City on October 30, 2019, as well as an honorable mention.

As the retail industry continues to evolve at a lightning-fast pace, retailers need a way to level the playing field and execute strategies for growth. Check out these three reasons P2PX should be on your radar.

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