Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Coming Soon to a Walmart Near You: Drive-In Movies and Summer Camp

Walmart is finding a new use for its store fleet, as well as new ways to digitally engage its customers.

Retail and Consumer Good Analytics Study 2020

Retail and Consumer Good Analytics Study 2020

RIS and CGT uncover the analytic shifts happening in retail and consumer goods today and benchmark the industry’s analytic maturity in this interactive and exclusive report.

RIS examines the technologies and strategies needed to take your pricing capabilities to the next level as retail powers full steam into pandemic recovery.

Tanger Factory Outlet Centers has launched a virtual shopping concierge service that aims to give shoppers the outlet shopping experience without leaving home.

Hobbycraft leveraged AI to employ specific personalization strategies that allowed them to meet their goals and exceed expectations.

RIS sister publication Progressive Grocer’s “2020 Top Women in Grocery” once again rounds up a community of extraordinary women. While all of these women make the grocery industry what it is, RIS breaks out 10 Top Women in Grocery Technology from the list.

Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.

Shopper sentiment during the pandemic varies across retail sub-verticals and U.S. regions, while media consumption is also affecting shoppers’ feelings about the in-store experience and their plans to shop.

Starbucks announced it will close up to 400 traditional cafes and open new stores with innovative formats. Learn how Starbucks will accelerate the transformation of its U.S. stores to meet evolving customer needs.

It might seem like digitalization is removing us from meaningful interpersonal connections, but many companies are actually using technology to establish a human, yet digital, touch.

In an industry that’s all about product, PVH CIO Eileen Mahoney is using tech to transform the fashion merchandise lifecycle. We talked with the 2020 RIS Women in Retail Tech winner to learn how.

David's Bridal is adding video services to its digital customer experiences, helping brides social distance while planning for their big day.

Find out how Meijer is offering free support to blind and low vision customers to increase accessibility and ease in their shopping trip.

Beauty retailers Sephora and Ulta have made a living through services and letting consumers’ try-before-they-buy. As they reopen amid COVID-19, RIS looks at two tech areas they are using to respond to altered shopping behaviors.

Despite the upheaval, consumers’ expectations for a flawless, frictionless and personalized shopping experience remain mostly unchanged.

Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus.

When it comes to operating with purpose, luxury online retailer Olivela has been putting its money where its mouth is from the get-go.

Grocers have found innovative ways to continue to serve customers while complying with federal and state safety mandates, but on-the-fly efforts can only get grocers so far. Hear from a panel of experts as they discuss the critical technology grocers should invest in to thrive in this challenging and evolving environment.

Despite consumers being accustomed to the convenience and speed of e-commerce, they still value customer service and support — that is, a human connection — above all else.

Signet Jewelers will permanently close up to 400 stores by the end of this year while it grows its digital experience services for the remaining fleet.

RIS’ fourth annual “Influentials: Top Movers and Shakers in Retail” honors the remarkable leaders of 2020, developing cutting-edge technology and shaping the future of the industry. Here RIS uncovers the keys to their success and the technological innovations they have helped bring to the market.

Nielsen is now offering a suite of solutions using gaming technologies to help retailers transform their in-store operations.

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