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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

RIS Software LeaderBoard

The annual must-read report ranking the best of the best in retail technology. Download this report to see which retail software providers ranked in more than 50 head-to-head charts.

Ulta Beauty is aiming to accelerate its innovation by investing technology, including artificial intelligence and augmented reality. Learn how the beauty retailer plans to build a “digital innovation ecosystem.”

The annual RIS Software LeaderBoard is one of the most eagerly anticipated and influential studies in retail technology. Now we can finally reveal the big winners for 2019.

Michael Kors is piloting tech that allows customer transactions to be processed anywhere on locally resilient mobile devices – without the need for costly store servers. Get the details.

Amazon is allegedly scaling its Go technology for large format locations. Is cashierless checkout headed to Whole Foods?

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Check out these 10 retail startups RIS believes are having the greatest impact on the industry thanks to their unique business models and/or novel use of technology.

Dick's is investing in robotics to drive automation in its new dedicated e-commerce fulfillment center in New York, as the sporting goods retailer bets on 2-day shipping and online orders to drive growth.

Strong opening weekend to the holiday shopping season could spur the best end-of-year rush in seven years. Check out the results and predictions from Thanksgiving Weekend.

Retailers are facing three major in-store challenges: squeeze more productivity from the workforce, operationalize click and collect, and make shopping fast, fun and friction-free. Self-checkout could be the answer.

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