Customer Experience

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Customer Experience

A collection of news, articles and other featured content about Customer Experience.

In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."

Store execution problems can blow apart headquarters' plans. In this Targeted Research report we identify the most common problems and offer solutions for solving them.

Store Experience, Store Execution

Retailers can't afford to lose the battle between store execution and store chaos, because the loss squanders millions of dollars in revenue and damages customer satisfaction and brand image.

Come to RES 2018 and learn first-hand how to manage business improvement, disruption, and human capital from Dale Carnegie consultant David Osborne in a can’t-miss interactive workshop.

The retailer plans to more than triple its physical presence over the next few years, highlighting the need for a modernized supply chain and point of sale solution. Read on to learn how Five Below is addressing these critical systems.

Data science is the foundation of Stitch Fix’s success, helping the brand grow from startup to billion-dollar retailer in just seven years. Learn how it leverages big data to personalize the experience and grow its offerings.

Adore Me in the age of #metoo

Over-the-top sexy is not a well-received message in the age of the #MeToo movement and it is forcing women’s apparel retailers to re-examine the way they depict women. So, how is Adore Me responding?

Macy's has acquired a minority equity stake in technology retailer b8ta to help it along with its in-store customer experience. Uncover how the move will help Macy's scale its new pop-up shop concept, The Market @ Macy’s.

Beauty retailer Sephora's 20th birthday celebration will immerse shoppers in physical and digital experiences, but shoppers' will need a ticket. Learn the details.

While many retailers are struggling to build long-term shopper devotion, Ulta’s loyalty program is enjoying double-digit growth. Find out what the brand is doing to attract and retain profitable shoppers.

Walmart is the biggest retailer on the planet, but it strives to be much more. It wants to be one of retail’s biggest disruptors. Read on and catch up on Walmart’s latest cutting-edge initiatives and strategies it feels places it on the leading edge.

The apparel retailer's new unified commerce and data analytics initiatives will provide rue21 with a customer-centric view of its business that will allow it to better serve shoppers. Learn the details.

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