Customer Experience

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Customer Experience

Download this Retail IQ report and discover how leading retailers are leveraging in-store digital technology to ensure associates are able to provide consumers with the personalized service they demand.

AI and Demand Planning

Download this Retail IQ report and learn how through the use of sophisticated artificial intelligence platforms leading retailers are gaining unheard of insight into the wants and needs of the consumer.

With the launch of a new pricing strategy and loyalty program GNC is driving shoppers back to its stores and resurrecting its struggling sales. Learn the latest as the retailer repositions.

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Masterpass-enabled chatbots launch on Facebook Messenger with FreshDirect, Subway and The Cheesecake Factory. Find out how the AI driven platform will engage consumers and facilitate transactions.

Will a merger and mobile first web platform turn things around for the maternity clothing retailer, which suffered a $32.8 million net loss?

Download this Trendagram to discover how the battle against digital fraud wages on, as e-commerce fraud picks up.

Walmart has launched another initiative to compete against Amazon, this time leveraging the one thing the retailer has that the e-commerce giant doesn't--a breadth of physical stores.

Nordstrom, Inc. plans to invest 40% of its capital plan towards modernizing its tech platform, delivering digital and mobile enhancements, and expanding its fulfillment network. Read on to uncover the retailer's additional plans to modernize the customer experience.

27th Annual Retail Tech Study

Find out in the 27th Annual RIS/Gartner Retail Technology Study how retailers are responding to fast-moving changes in the marketplace by investing in game-changing technology.

The five cutting-edge retailers highlighted in this cover story are driving the industry forward thanks to a dedication to technological innovation that furthers their unique position in the market.

Madison Reed's team of software engineers have created chatbot to be a key component of the Ulta Beauty in-store experience.

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