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Customer Experience

The Finish Line has seen sales slip, but as 70% of its traffic moves to mobile, the athletic footwear retailer isn't finished. It's just focusing on digital tech.

Like most of the apparel segment Ascena Retail Group is grappling with changing consumer habits and shrinking profits. Find out what the multi-brand operator is doing to connect with shoppers and increase operational efficiencies.

Panera Bread is offering voice-ordering through the Google Assistant on mobile devices for delivery and Rapid Pick-Up. Find out the details and how soon this will be available nationwide.

Retailers are looking for a blueprint to make the shift to customer-first commerce. Download this benchmark research report to find out how.

The shoe and accessories retailer is marching its way into the future with new in-store tech, store designs, fulfillment plans and a new loyalty program. Find out about the proprietary store technology DSW is co-developing, watch the company's new mission video, and more.

These 10 retail executives are driving change through the introduction of cutting-edge technologies and strategies at their companies as well as setting the standard for innovative excellence across the industry.

Disney’s new pilot stores and e-commerce destination highlight the iconic brand’s commitment to destination retailing. Find out what the retailer has planned for shoppers as it continues to reimagine and define the shopping experience.

Find out how to tap the value of mobile POS as a way to convert checkout clerks into product advocates, problem solvers and brand ambassadors.

This Roadmap report provides a framework for utilizing sophisticated artificial intelligence solutions and execution engines to successfully communicate with consumers and power the ongoing digital transformation.

The retailer introduced a new strategic direction as its traditional approach continues to falter. Learn the details of the new vision and strategic acquisition and why it believes business services is the key to its future.

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