Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

While its first attempt at grocery delivery might have fizzled, Uber is still committed to developing the service. Hear the latest on the potential disruptive grocery fulfillment model.

Wayfair launches an Amazon Prime-style loyalty program. See what the retailer is offering its e-commerce shoppers for a $29.99 annual fee.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.

Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth. Uncover what else makes the Top 5 U.S.

Apparel retailer Brooks Brothers has made a move to fuel its “buy anywhere, get anywhere” customer experience platform across its 300 retail locations. Learn the details of how it's improving its contact center operations and delivering a seamless omnichannel shopping experience.

The industry’s elite gathered at RES 2018 last week to explore the changing retail dynamic and how to provide consumers with a differentiated, tech-filled experience. Check out this photo montage from the retail event of the season.

These 10 innovative retail leaders are out in front of the pack setting the pace for change in their organizations and the industry. See which transformative retailers made RIS’ annual look at the retail industry’s fastest rising executives.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Fueled by an end-to-end digital transformation, Nike is enjoying impressive growth, and plans continued investment in retail tech. Uncover how the athletic retailer is modernizing and personalizing the way it does retail.

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