Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

Redefining Retail Through the Customer Gateway

Your customer is the point of sale wherever they go, so it’s very important for retailers to utilize customer insights to understand the customer journey through a blended channel of technology, physical outlets and customer experience.

Evolving Shopper Trends: Where Do We Go From Here

REGISTER HERE! Date: September 1st at 2:00 PM EDT Consumer behavior is constantly evolving, that is nothing new ― but the onset of the COVID-19 pandemic has accelerated this ongoing evolution like never before.

REGISTER HERE! Date: August 20th @ 11AM EDT Having a solid digital commerce game plan and being able to adapt to new ways consumers shop is top priority for all business leaders.

To uncover how retailers can successfully reopen stores while continuing to make safety the number one priority, RIS hosted a virtual fireside chat with a leading authority on the in-store experience.

The pandemic has had a profound impact on shopper behavior and retail success, but will it last? One thing will. “Essential” retailing. Find out why.

When consumers emerge from living with COVID-19 to living after COVID-19, retailers will need to be ready to greet them with a customer experience that is every bit as good — or better than what they were offering at the start of 2020.

The patterns of human traffic have changed in unique ways cross-regionally, and there are some successful strategies retailers can take to make an impact now and pay dividends down the road.

Learn how Domino's Pizza will leverage unified communications and programmable voice capabilities to enhance the customer journey and connect more than 6,000 locations across the U.S.

Lululemon Athletica is acquiring in-home fitness platform provider Mirror for $500 million.

Starbucks announced it will close up to 400 traditional cafes and open new stores with innovative formats. Learn how Starbucks will accelerate the transformation of its U.S. stores to meet evolving customer needs.

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