Customer Experience

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Customer Experience

A collection of news, articles and other featured content about Customer Experience.

As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Walgreens' digital efforts are beginning to pay off with measurable results. Find out what they are and learn the drugstore retailer's plans for 2018, including a pilot launch it has been gearing up to for years.

Download this benchmark research to see where the retail industry is heading and see how you stack up against the competition.

Rite Aid has agreed to sell Walgreens nearly 2,000 stores, but it will still own and operate more than 2,500 locations following the completion of the deal. How will Rite Aid return its remaining assets to profitability?

For the second year in a row, RIS News kicks off the New Year with a salute to 10 of retail technology’s most influential and innovative women.

The race to cashierless stores intensifies with grocer Kroger rolling out its new “Scan, Bag, Go” technology to 400 stores in 2018. Learn how the grocer will launch the first mainstream option to customers of this future-building tech.

A third of consumer goods companies are enduring declining sales and even the industry leaders are posting minuscule gains at best. See how the top CG companies fared in this annual ranking of the industry’s 100 most successful.

This is one article you don't want to miss. Check out our annual look at the trends, buzzwords, tech, and ideas that will dominate the retail industry over the next year.

Can the local grocery store come to you? Yes. And the fully autonomous, on-demand stores will be on the road a lot sooner than you think.

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