Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

The golf and tennis retailer is going live with its latest next-gen, experiential store in South Florida. Learn the details and the retailer’s expansion plans for its interactive retail-tainment experience.

Bed Bath & Beyond is closing “a minimum” of 40 stores, as it shifts focus to open 15 new Next Generation Lab stores. Learn how the move is allowing the retailer to reimage the in-store experience and what it plans to spend $350 million on in the coming year.

The upscale department store chain has acquired a minority stake in Fashionphile, becoming the first luxury retailer to invest in the billion dollar pre-owned apparel market. Learn the details.

The grocery segment continues to face pressure from online competition, forcing traditional brick-and-mortar chains to up their in-store game. See which grocers joined Trader Joe’s and Aldi in this vital ranking of the store experience.

The long-awaited, narrative-driven retail experience is ready for launch. Learn what the first locations will feature as well as the major retail partners that are onboard as the differentiated experience scales nationwide.

Earning shoppers hearts and minds is the first step to winning their wallets. See which five retailers are the most loved by the American public and which brands have inter-generational appeal.

HBC is beginning to benefit from “bold strategic actions taken throughout 2018,” says CEO Helena Foulkes. Examine four ways HBC is using tech to boost its efforts to enhance the customer experience.

IKEA is opening a store without inventory on Monday, April 15 and has a mobile launch planned to go along. Get a first look at the IKEA Planning Studio and see what the home furnishings giant has in store for Manhattan city dwellers.

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