If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.
Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.
Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand challenges relating to e-commerce order fulfillment and delivery. Download this exclusive eBook and discover the fulfillment trends and expectations shaping consumer satisfaction now.
Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth. Uncover what else makes the Top 5 U.S.
Apparel retailer Brooks Brothers has made a move to fuel its “buy anywhere, get anywhere” customer experience platform across its 300 retail locations. Learn the details of how it's improving its contact center operations and delivering a seamless omnichannel shopping experience.
The industry’s elite gathered at RES 2018 last week to explore the changing retail dynamic and how to provide consumers with a differentiated, tech-filled experience. Check out this photo montage from the retail event of the season.
These 10 innovative retail leaders are out in front of the pack setting the pace for change in their organizations and the industry. See which transformative retailers made RIS’ annual look at the retail industry’s fastest rising executives.
Fueled by an end-to-end digital transformation, Nike is enjoying impressive growth, and plans continued investment in retail tech. Uncover how the athletic retailer is modernizing and personalizing the way it does retail.
By using data insights to expand staff knowledge and deepen the customer relationship, retailers are turning new technologies into rising revenue, creating unique and personalized experiences for customers across all channels.