Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

A memorable and differentiated shopping experience is vital in today’s ultra-competitive market and can set a retailer apart from the crowd. See who joined Neiman Marcus, Trader Joe’s and QVC on this ranking of the best retail experience according to 100,000 consumers.

The grocer’s AI-powered relationship engine tailors the shopping experience in real-time, allowing Weis to build meaningful relationships with customers.

Leading grocers step on the gas to deploy technologies that competitors will find hard to match if they fall behind. Findings in the 4th Annual Grocery Tech Trends Study uncover tectonic shifts in digital strategy and analyze 66 individual technologies that grocers can benchmark against.

Walmart is conquering last mile delivery by going the last few steps. Starting this Fall it will offer grocery delivery directly into refrigerators to more than a million customers in these three cities. Would you let Walmart into your home?

The men’s big and tall apparel retailer is deepening its relationships with existing and new customers by better understanding preferences around promotions, pricing and assortment.

Ikea has been transitioning its print catalogues to be “shoppable” on Pinterest and it said since August, 25,000 Pinterest boards have been created using the tool it created.

Williams-Sonoma’s ongoing tech improvements are bolstering the customer experience and growing engagement, which should continue to be a boon for the retailer as its digital transformation plays out.

The retailer has gone live with its new apparel-free, small-size format in four markets. Check out this sneak peek at the new stores and the department store chain’s new strategic approach.

Take a peek inside the new McDonald’s Times Square flagship restaurant and experience the new technology used to create the ultimate McDonald’s experience.

The former Ahold and Wakefern executive has claimed the top merchandising and marketing position at one of the largest drug store chains in the nation. See where he is headed and his marching orders as he takes over the newly-created post.

Every couple of months a new term is introduced that takes the industry by storm only to disappear as quickly as it appeared. See what jargon joined the ranks of omnichannel, unified commerce and digital transformation as retail’s buzziest.

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