Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

REGISTER NOW! Growth and optimism are taking shape in a year characterized by aggressive plans for digital transformation, experiential retailing and game-changing innovation.

The retail giant closed out the year with a bang, posting 6.8% US comp sales growth. Check out the results and Walmart’s highlights from the past year.

Every day, new headlines tout the many ways retailers are pushing the envelope on their fulfillment capabilities to capture the attention of today’s need-it-now consumer.

What makes a retailer truly innovative? For Stitch Fix it is its ability to turn troves of data into real-world insight that connects with shoppers. Learn how the pure play leverages art and science to win in the subscription market.

As Samsung celebrates ten years of its Galaxy phone, it has opened three Samsung Experience Stores. Get a sneak peak at the experiential locations.

Brand Keys’ “2019 Customer Loyalty Engagement Index (CLEI)” shows which retail brands shoppers are loyal to. Find out why Target, Walmart, Home Depot, and T.J. Maxx topped the lists and which retailers ranked above the rest in six retail categories.

To survive and even thrive, grocery retailers need to recognize and act on these three trends that will shape the industry.

The retailer is rolling out the mobile payment solution across the chain to streamline the checkout process and enhance the customer experience. In addition, the grocer is going live with a new branded debit card. Learn the details.

CVS has unveiled its new healthcare concept stores. Take a peek inside the HealthHUBs.

Capturing a piece of the online market requires more than an intuitive website, unique assortment and expedited shipping. It entails a laser focus on search engine optimization to ensure shoppers find your site.

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