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Customer Experience

Inspiring ideas that produce “aha” moments are out there but difficult to find, which is why RIS sponsored a shark-tank competition at the recent Retail Executive Summit.

Amazon's desire to change the retail industry appears to be insatiable. Fresh on the heels of news it is going after grocery in a big way, Amazon sets its sights on the apparel market, beta-testing Prime Wardrobe. Uncover the details.

A question hung in the air during the recent Aptos user's conference that goes something like this: "How am I doin'?" It's been two years since the mid-size enterprise software company spun off from parent Epicor taking with it a small executive team and big dreams.

The popularity of Home Depot’s visual search function has prompted the retailer to place the solution in a prominent position in its mobile app. Learn how it is helping HD connect with shoppers outside of the four walls of the store.

CEO Kevin Johnson discusses how brick-and-mortar retailers can survive and thrive in today’s unstable environment and unveils his five priorities to sustainable growth.

IBM Watson and LivePerson's combined platform for AI, bots and messaging advances customer care from analog voice calls to intelligent digital interactions. Learn how.

Walmart is testing six unified commerce approaches in two new stores to enhance the customer experience through technology. Industry experts tell RIS News what this move means for Walmart and the future of retail.

A new wave of chatbots are starting to roll out for retail customer service. These “hybrid bots,” humans and chatbots in a single thread, sharing the workload, can offer excellent benefits, but what is the key to making it work? Read on to find out.

Amazon. To the customer the word is synonymous with low prices, unlimited assortment, and fast and free shipping.

27th Annual Retail Tech Study

Find out in the 27th Annual RIS/Gartner Retail Technology Study how retailers are responding to fast-moving changes in the marketplace by investing in game-changing technology.

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