Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

By moving to a modern customer service platform, the craft retailer reduced its email response times by 70%, while delivering more personal service. Find out how.

Nordstrom’s massive seven-story NYC flagship store opens, brimming with tech features and retail services. Take a look inside the largest single-project investment in Nordstrom's 118-year history.

Canadian grocer Sobeys is rolling out Smart Shopping Carts powered by deep learning and computer vision. Find out how the carts will transform its in-store shopping experience.

The next-generation wellness store leverages leading-edge technology and design elements in a modern format to deliver a differentiated experience.

Target's inventory, digital solutions and next-gen fulfillment platforms will power new Toys"R"Us store and online experiences. Learn the details of the innovative partnership and relaunch of the Toys“R”Us brand.

Take a look inside REI's new retail experience that combines merchandise, guided outdoor experiences and equipment for rent all in one store.

Kohl’s is giving its stores a refresh ahead of the holidays, adding a way for shoppers to discover new brands. Find out how.

Best Buy outlined the next phase of the company’s strategy, “Building the New Blue: Chapter Two,” and is targeting to reach $50 billion in revenue by 2025. One way it plans to hit this aggressive goal is by building “deep relationships” through services. Uncover the tech Best Buy is implementing to accomplish this.

MLB will open baseball's first official league store next summer. Find out where it plans to unveil its first physical store and what will set it apart.

Back to school is the second biggest shopping season and can make or break a retailer’s entire budget. See which retailers had the most successful season.

The fast-fashion apparel retailer’s new e-commerce platform includes next-gen search, navigation, recommendations and personalization capabilities. Find out how these new capabilities are helping take the rue21 online experience to new heights.

The veteran retail thought leader will head the strategy group and is charged with ensuring the retailer achieves operational excellence and an evergreen strategic planning process.

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