Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

How OCM Used Personalization to Drive Repeat Sales

After decades of operating solely via direct mail, the company has spent the last five years shifting efforts toward e-commerce. In February it became one of the first to test a new personalization platform to increase its subscriber base.

For DTC Seller Resident, Stuck at Home isn’t Such a Bad Place to Be

It’s a great time to think about starting a company — that’s not something you expect to hear right now.

Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus.

Faced with an immediate need in its communities, the team at Little Greek Fresh Grill moved quickly to help its consumers during COVID-19. Learn how the chain is making a big difference and the tech it used to change its model up within days.

RIS’ fourth annual “Influentials: Top Movers and Shakers in Retail” honors the remarkable leaders of 2020, developing cutting-edge technology and shaping the future of the industry. Here RIS uncovers the keys to their success and the technological innovations they have helped bring to the market.

The annual ranking of food retailers looks a little different this year.

While the future’s predictability is at an all-time low right now, there are some early indications that consumers will not immediately revert to old shopping habits anytime soon.

Nordstrom may be readying to open its stores, but that doesn’t mean it’s giving up contactless curbside services.

Consumer behavior has been altered from the health crisis and will continue to change — but how will retailers use technology to adapt?

RIS’ fourth annual look at the top women in retail tech salutes the female technologists blazing new trails and redefining what industry heroes look like.

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