Customer Experience

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Customer Experience

A collection of news, articles and other featured content about Customer Experience.

Walmart is testing a new mobile point of sale program in more than 350 stores. Find out how the tech will make shoppers' live easier this Spring and what retailer experts think of the mega retailer's latest innovation.

Amazon CEO Jeff Bezos disclosed for the first time that its Prime loyalty program now exceeds 100 million paid members worldwide. In addition, Whole Foods shut down its rewards program, teasing what's coming from Amazon, while Best Buy announced a new partnership with the e-commerce behemoth.

Looking to capitalize on the popularity of Amazon’s Prime Day, Wayfair is debuting its own one-day sales holiday tomorrow. Learn the details of Way Day, and the retailer’s plan to recreate Black Friday magic this spring.

Would shoppers rather receive deliveries in their car than directly inside the home? Amazon has launched the service in 37 cities, moving beyond well beyond lockers in its recent innovations to avoid porch piracy.

Walmart gives a sneak peek at its modernized website rolling out in May. See how the e-commerce giant is localizing and personalizing its shopping experience.

Following successful pilots, Target is scaling curbside pickup and same-day home delivery of in-store purchases. Learn the details of the retailer’s newest fulfillment capabilities.

Which retail solutions providers are the best to work for?

In the race for the next great retail tech breakthrough nothing is more vital than attracting and maintaining top talent. See which retail solution providers scored highest in this annual ranking of the top companies to work for.

How to successfully blend art and science to personalize the shopping experience both in-store and out while avoiding the dreaded ‘creepy’ factor.

Walmart Going All-In on Its Pickup Tower Concept

The retailer’s limited in-store pickup tower deployment was a rousing success, spurring rapid expansion across the chain. Find out Walmart’s plan to scale the technology and the new features it is adding to further enhance the experience.

RIS' annual look at the five retailers leading their respective segments thanks to pioneering strategies and the innovative use of cutting-edge technologies.

A simple retail truth has stood the test of time: satisfied customers lead to return visits and increased sales. See which 10 retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on 180,000 customer responses.

Now shoppers can get a pizza delivered to the beach. Learn the details of how Domino's is redefining delivery convenience.

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