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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

Lululemon Pivots to Focus on Digital, Faced With Store Closures due to Coronavirus

Lululemon is re-focusing on its digital efforts as its stores in North America and Europe remain closed due to the coronavirus since mid-march. Find out how the retailer is turning to its RFID tech and a ship-from-store model for fulfillment, while using online classes to engage customers.

What Grocery Retailers are Doing to Protect Shoppers and Workers in Stores Amid Coronavirus Concerns

There is no playbook for this. Food retailers are having to think fast to come up with protective measures for both their staff and their customers facing concerns over the coronavirus (COVID-19). From the crafty to the technical, RIS is seeing grocers rise to the challenge.

There are two big questions in retail today: What can we do now and how can we plan for the future? Here are answers provided by experts in a follow up blog that incorporates insider feedback.

The retailer is adjusting its plans to account for the changes the coronavirus has wrought on its retail operations.

An altered landscape will emerge for both consumers and retailers after Covid-19 passes. Here’s a look at some long-lasting effects to plan for.

Lowe’s website is still “under construction,” CEO Marvin Ellison said, but the home improvement retailer expects to gain a sales boost this year as the e-commerce work is completed, and will also roll out its new POS system to improve the customer and associate experience. Get the details.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

While retailers may have cracked the code on fulfilling online orders, managing returns in a way that maintains and even drives customer loyalty remains a challenge.

Walmart may begin testing a membership program to take on Amazon Prime as soon as this month, begging the question of whether consumers would pay for two very similar offerings.  

At a time when brick-and-mortar stores are closing, the grass is greener at PGA TOUR Superstore, which grew its customer base by half a million in 2019. Hear how the golf retailer is winning over customers with experiential retail in this exclusive interview with its SVP of operations, Randy Peitsch.

While AI and machine learning (ML) offer retailers great leaps toward offering exceptional customer experiences, customer data lies at the heart of these operations, and protecting that data will be key as retailers implement automation and personalization strategies.

Walmart continues to bolster its grocery business, with its latest move including consolidating its two mobile apps into one.

The two companies are co-developing a number of solutions designed to effectively manage business processes and customer experience.

Walgreens first piloted Postmates, which brings its health and wellness, convenience items and select over-the-counter medications directly to consumers, at select New York City locations last year.

The retailer first piloted the service, which brings its health and wellness, convenience items and select over-the-counter medications directly to consumers, last year.

Providing a low-friction returns experience isn’t enough to satisfy consumers anymore, as they're beginning to consider the impact their return shipping has on the environment.

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