Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

For Lowe’s and PVH Corp., Driving Innovation Means Regularly Ditching the Playbook

While the title of the NRF 2021 session was “The Innovation Playbook: Driving Technological and Innovative Change within an Enterprise,” the crux of the conversation centered on the notion that such a playbook should be tossed out periodically in order to achieve true invention.

Returns Are Vital to Truly Understanding and Improving Profitability

Returns and associated post-purchase costs shouldn’t just be tallied up and subtracted from the total revenue number like a fixed cost. They should be investigated on a product-by-product and segment-by-segment basis.

Saks Fifth Avenue and lululemon have reimagined the retail experience in a year of upheaval. Marc Metrick, Saks CEO, and lululemon's Celeste Burgoyne share how they met immense challenges and the tech they are focusing on.

Benchmark the current state of store IT and how the industry plans to leverage its technological prowess to not only survive, but thrive in the years to come.

Burberry can’t predict the future, but it can build an agile, nimble architecture and culture to be ready for it. Here’s how.

Today’s pandemic-era retailers require data strategies that can support their rapidly shifting customer engagement needs. Discover how Parkland Stores developed an innovative data and analytics team that is leveraging next-gen tech to drive loyalty and business growth.

Travel retailer Hudson will use Amazon’s Just Walk Out cashierless technology in select stores, with the first to open in Q1 at Dallas Love Field Airport.

Sally Beauty Holdings has teamed with Salesforce to improve its customer experience capabilities.

At CES 2021, Corie Barry laid out the three biggest operational challenges brought on by the pandemic and how the retailer seamless met them as well as its plans for a post-COVID world.

To ensure these relationships last well beyond a few convenient transactions today, e-commerce providers should consider segmenting customers according to their engagement behavior.

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