Customer Experience

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Customer Experience

Download this benchmark research to assess your organization’s strengths, weaknesses and competitive position from the consumer’s perspective, use the insight to cross the great consumer divide.

Insights from 5,000 shoppers underscore the importance of aligning retail strategies with consumer trends in click and collect, emerging channels and competing with Amazon.

The luggage and travel accessories retailer continues its impressive growth thanks to its mobile-first strategy and ability to leverage flash sales to drive massive amounts of traffic. Learn the details.

Last month, Chicago-based grocery delivery service Peapod launched Ask Peapod, a skill for hands-free voice ordering to enable immediate, in-the-moment additions to shoppers’ weekly grocery carts.

As the company invests in digital tools and capabilities to improve its omnichannel experience, CEO Larry Merlo isn't worried about Amazon. Find out why.

Augmented Reality (AR) "represents the future of shopping for home," says Wayfair co-founder. Find out what update the online retailer has made to its AR app.

Sephora’s next-gen flagship ushers in a new format for the cosmetics retailer. The new stores are overflowing with tech including a sea of tablets loaded with augmented reality software allowing shoppers to interact with the retailer’s entire product array.

RIS News briefs you on the latest news in retail so you'll be able to chime in at the water cooler. Don't miss the latest news from Belk, Uniqlo, Shake Shack, Chipotle, and Boxed.

As technology improves, augmented reality is finally getting real and retail projects are helping to pioneer the way, with Google and Apple at the helm. Read on to discover how six retailers are already using AR and how they are putting this next-gen feature into consumers’ hands.

Michael Relich, chief operating officer, Crate and Barrel, speaks with RIS News at the Retail Executive Summit (RES) 2017. Relich was honored at RES as a Hall of Fame inductee and talks about the next-gen retail technology he's worked on throughout his career, and what he sees coming down the pike.

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