Customer Experience

Press enter to search
Close search
Open Menu

Customer Experience

A collection of news, articles and other featured content about Customer Experience.

Home Depot is now seven months into a three-year investment plan and the changes are paying off. Learn how the home improvement retailer is fixing up its own stores and supply chain to bolster the customer experience.

Kroger is officially testing new technology in Arizona that may revolutionize grocery shopping. Get a fist look at the Toyota Prius fleet driving the tech.

Rituals, a luxury retailer in Europe, has made a company-wide global migration to Apple technology. Learn how the new tech is supporting Rituals’ movement to remain paperless and improve the efficiency of the Rituals retail locations.

Joann (formerly Jo-Ann Fabrics) is turning to its shoppers to craft the modern customer experience. Take an inside look at its new concept store and learn more about the tech it just rolled out across 870 stores to collect actionable customer feedback in real-time.

On the heels of skyrocketing sales and a 120% service revenues spike, it looks like the Office Depot's efforts to transform its retail model are paying off. Learn what the retailer is doing to become more service oriented and how these moves have revenue soaring.

As retailers seek new uses and experiences for their brick and mortar spaces, Office Depot has introduced Workonomy Hub, a new coworking space pilot. Get the details.

Target is in the midst of remodeling over 1,000 stores across the U.S. to meet growing shopper demand for an evolved customer experience, but no two stores will look alike. Check out some of the features of the next-gen stores and hear what top Target executives have to say about the efforts.

Providing an engaging, memorable and innovative experience requires attracting in-demand headquarters and front-line staff. Savvy retailers are upping their game to recruit, train and maintain a cutting-edge workforce.

In our July feature story RIS looks at how Amazon and Walmart stack up when it comes to Loyalty Programs, Acquisitions, Click and Collect, Grocery Shopping, and Voice Shopping. Then we give readers the chance to weigh in to determine who wins in the "Battle of the Behemoths."

Today, conversational commerce is so easy that customers don't even have to press a button. Is this a good thing for shoppers and retailers? What are the downsides? Is voice-command commerce over hyped?

Checkmate Walmart. Amazon just introduced grocery pickup in 30 minutes.

Hear from the industry’s leading experts on why and how the retailer/vendor relationship is evolving and where these vital partnerships are headed.

Show More