Customer Experience

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Customer Experience

Download this Benchmark Research to learn key grocery investment insights, such as why tech budgets are increasing, what technologies and services reach omnichannel shoppers to provide a competitive edge, and spend trends for 58 separate solutions.

Artificial intelligence is powering much of the game-changing technology retailers are leveraging to provide a differentiated customer experience, and its influence is only going to grow, and grow quickly.

Collegiate retail is experiencing disruption, as campus stores now have to compete with Amazon for merchandise sales and textbook rentals. Discover how The Duck Store implemented a unified cloud platform to provide top-notch omnichannel service to its loyal customers.

Throughout the year RIS publishes a number of research studies to benchmark retailers’ tech firepower and investment plans. See where you rank against the industry leaders in our latest crop of research findings.

No segment in retail has been more affected by the pace and depth of disruption than grocery.

The ambitious Restock Kroger initiative uses shopper data and experiential technology to reposition the retailer for the modern marketplace. Read on to learn how Kroger is leveraging its analytic prowess to accelerate its customer-centric strategy.

Retailers are looking for a blueprint to make the shift to customer-first commerce. Download this benchmark research report to find out how.

Find out how to tap the value of mobile POS as a way to convert checkout clerks into product advocates, problem solvers and brand ambassadors.

Not to be outdone by Walmart, which is testing delivery drivers that carry orders into a shopper’s home and place them into their refrigerator even when they aren’t there, Amazon is reportedly developing a similar service.

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