Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

A new in-store concept, renovated stores and magazine launch, Staples has been transforming both across the U.S. and Canada. Take a first look at Staples Canada’s newest location and learn more about the retailer’s store of the future concept.

Urban Outfitters will unite customer data and feedback to improve customer experience across Urban Outfitters, Anthropologie Group, and Free People. Find out how.

Here are three ways that retailers can begin optimizing mobile at the edge for better, faster and more personalized customer experience.

Walmart customers can now directly purchase ingredients featured in BuzzFeed’s Tasty videos from their online grocery carts. Get the dish.

Banana Republic is the latest apparel retailer to throw its hat into the apparel subscription ring. Learn about the retailer’s new service and its plan to differentiate itself in the crowed rental space.

The off-price retailer’s point of sale is going from blah to bam, and helping usher in a host of experiential features for the brand. Learn all about it.

The Home Depot has made a huge move to use AI to battle shrink. RIS talks with the retailer’s VP of Asset Protection, Scott Glenn, to uncover how a home improvement retailer will utilize this next-gen retail tech.

These four challenges must be addressed to deliver personalized in-store experiences.

While the doom and gloom of store closings have dominated the headlines of late, IHL reports that the number of retailers closing stores has actually decreased dramatically over the past year. Check out all the cheerful stats.

The outdoor apparel and accessories brand has gone live with a reimagined retail experience at its SoHo NYC store. The store highlights the brand’s new retail approach and kicks off a five-year chain-wide store refresh.

The athletic apparel retailer opened its largest store ever last month in Chicago. The next-gen experiential store got plenty of attention when it opened its doors, find out how it is faring since the hype subsided.

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