Customer Experience

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Customer Experience

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.

Talking Tech Webinar Series

Consumer goods and retail insiders provide a behind the curtain look at the technology setting the pace for change across the industry today. This webinar series explores the solutions your company needs to drive growth in an increasingly competitive and ever-shifting marketplace.

Retailers With the Highest Customer Satisfaction During COVID-19

The past six months have been a trying time for many retailers and satisfying customers has become a difficult feat under the circumstances. Learn which 7 retailers are still meeting customer expectations in this special COVID-19 customer satisfaction ranking based on interviews with 30,787 customers from April to September.

When it comes to grocery fulfillment, Walmart tops the list for buy-online-pickup-in-store services, while Sam’s Club ranked first for curbside pickup. Find out which other retailers are highly ranked and which parts of the experience matter most.

Dollar General will launch a new retail store concept this fall, dubbed popshelf, in which around 95% of the assortment will be priced at $5 or less. Get a look at the look of the new discount store.

Harman, a subsidiary of Samsung Electronics Co, has opened the first JBL-branded retail store in New York City’s SoHo neighborhood. See how the shop is offering consumers a hands-on experience with the brand’s audio products.

Engaging customers creatively and in multiple ways will be the biggest shopping trend this holiday season.

Retailers must adopt next-generation retail store architecture to power more digital shopping experiences or they risk getting left behind.

This transformation of the traditional consumer into a digital shopper is undoubtedly on the fast track. However, how will it change how grocers start moving toward recovery and planning for a future of resilient growth and profitability?

Walmart is selling its supermarket chain Asda for $8.8 billion and has revealed a new store design it's rolling out this year. Get the latest on the digitally enabled shopping experience and the deal for the UK supermarket chain.

It’s absolutely critical that retailers adapt for an unprecedented holiday season with a plan that relies upon the teams and tech that will help them to be more agile. Learn tips on what this can look like.

The rise in contactless fulfillment is nothing new to any retailer that’s sold anything in the last six months. But while taping a paper sign to your door might have cut it during the early days of the pandemic, shoppers are getting savvier and more demanding, and retailers need to follow suit.

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