Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

Walmart is set to scale its AI-powered cleaning robots, allowing associates to focus on customer service instead of mundane tasks. Check out the mega retailer’s plan for the autonomous robots.

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

The department store segment continues to reinvent itself through acquisitions and an increased focus on off-price merchandise. Apparel Magazine's annual ranking of the top department stores saw a new retailer in the top spot. See where Macy's, Kohl's, Sears and others ranked.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

Was Build-A-Bear Workshop's "Pay Your Age Day" event its most successful failure?

Download RIS/CGT's annual analytics benchmark research and rate your organization's analytics maturity against the industry leaders.

The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.

Modell's fully customized POS software solution makes customer-centric retailing a reality and is the linchpin for the retailer’s continued omnichannel investment. Hear from the architects of the project in this exclusive RIS’ cover story.

Download this Special Report to learn the three innovative point of sale strategies that matter and the retailers that are making them work.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

This benchmark research assess your organization’s strengths, weaknesses and competitive position from the consumer’s perspective. Download the report to help cross the great consumer divide.

Perry Ellis International has converted and migrated its data from a legacy CRM system. Discover how its new CRM system will help the retailer meet customers’ high expectations.

Download this Targeted Research to discover how sales plus customer engagement and loyalty equals long-term value.

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