Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Long-term success hinges on the ability to build long-term loyalty. See which retailers join Nordstrom, Kohl’s and CVS on this annual ranking of the retailers with the most effective loyalty programs.

The grocery segment continues to face pressure from online competition, forcing traditional brick-and-mortar chains to up their in-store game. See which grocers joined Trader Joe’s and Aldi in this vital ranking of the store experience.

Lee Holman, IHL Group; David Dorf, Infor Retail; and Joe Skorupa, RIS News discuss the trends and technology that will play a major role in 2019. The trio of industry leaders also review the results from RIS’ annual Retail Technology Study.

The retailer’s loyalty program is one of the most successful in the industry with over 90% of its sales coming from members. See what improvements Vitamin Shoppe has made to the program to keep it front of mind for shoppers.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

The department store segment continues to reinvent itself through acquisitions and an increased focus on off-price merchandise. Apparel Magazine's annual ranking of the top department stores saw a new retailer in the top spot. See where Macy's, Kohl's, Sears and others ranked.

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

Walmart is set to scale its AI-powered cleaning robots, allowing associates to focus on customer service instead of mundane tasks. Check out the mega retailer’s plan for the autonomous robots.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

Download RIS/CGT's annual analytics benchmark research and rate your organization's analytics maturity against the industry leaders.

Download this Special Report to learn the three innovative point of sale strategies that matter and the retailers that are making them work.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

This benchmark research assess your organization’s strengths, weaknesses and competitive position from the consumer’s perspective. Download the report to help cross the great consumer divide.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Download this Targeted Research to discover how sales plus customer engagement and loyalty equals long-term value.

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