Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

The retailer’s upcoming Little Blue Cabin stores will provide customers a unique coffeehouse experience. See what sets these stores apart and where the first crop of new-age cafés will be placed.

Djamel Toubrinet, Cegid; James Stratton, Ascent Enterprise Solutions; Dick Calio, R.J. Calio Consulting; and Joe Skorupa, RIS discuss how to capture missed opportunities and become a leader in today’s retail environment. This panel of industry leaders also provide tangible advice to ensure you never miss a sale.

The revamped Speed Perks program offers customers a fast and easy way to earn rewards. Discover the new features and how they help set the program apart from the competition.

For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer. But how do you solve this seemingly simple, but extremely complex challenge. In this month’s RIS’ exclusive we unlock the keys to in-store personalization.

Lee Holman, IHL Group; David Dorf, Infor Retail; and Joe Skorupa, RIS News discuss the trends and technology that will play a major role in 2019. The trio of industry leaders also review the results from RIS’ annual Retail Technology Study.

The acquisition unites Salesforce’s 1.4 million clients with Tableau’s 1 million. Get the details.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

Long-term success hinges on the ability to build long-term loyalty. See which retailers join Nordstrom, Kohl’s and CVS on this annual ranking of the retailers with the most effective loyalty programs.

For the first time in its history the apparel retailer has turned to an outside vendor to power its core IT solutions. See which solution provider The Buckle chose for its new POS and CRM and what the change in strategy means for the brand.

The grocery segment continues to face pressure from online competition, forcing traditional brick-and-mortar chains to up their in-store game. See which grocers joined Trader Joe’s and Aldi in this vital ranking of the store experience.

The department store segment continues to reinvent itself through acquisitions and an increased focus on off-price merchandise. Apparel Magazine's annual ranking of the top department stores saw a new retailer in the top spot. See where Macy's, Kohl's, Sears and others ranked.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

The retailer’s loyalty program is one of the most successful in the industry with over 90% of its sales coming from members. See what improvements Vitamin Shoppe has made to the program to keep it front of mind for shoppers.

Download this Special Report to learn the three innovative point of sale strategies that matter and the retailers that are making them work.

Download RIS/CGT's annual analytics benchmark research and rate your organization's analytics maturity against the industry leaders.

This benchmark research assess your organization’s strengths, weaknesses and competitive position from the consumer’s perspective. Download the report to help cross the great consumer divide.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Download this Targeted Research to discover how sales plus customer engagement and loyalty equals long-term value.

Check out RIS’ annual look at the highlights and key trends from the NRF Big Show 2018. Relive the big moments and catch up on what you might have missed.

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