Customer Relationship Management (CRM)

Press enter to search
Close search
Open Menu

Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Investing in the Analytic Future

REGISTER NOW! Date: July 30th, 2020 @ 2:00 PM EDT Retailers and consumer goods companies need to be able to react seamlessly in real-time to unforeseen challenges. The worldwide COVID-19 crisis exposed holes in their ability to effectively predict and meet unprecedented demand.

Machine learning is the AI focal point for your CRM tool and can be the key to boosting your customer acquisition. 

Given the level of spontaneity of consumers, and the overwhelming amount of choice, retailers need to capture the pulse of shoppers and stay ahead of consumers’ thinking.

As the retailer continues along its multi-year “One Home Depot” investment strategy to blend its physical and digital selling experiences, it’s seeing results pay off in a big way.

The apparel and footwear company will launch a new e-commerce site and platform in North America this summer as part of its transformation efforts.  

Eighty-three percent of retailers say customers’ omnichannel expectations in stores have increased compared to five years ago. Download this infographic to learn how deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

Djamel Toubrinet, Cegid; James Stratton, Ascent Enterprise Solutions; Dick Calio, R.J. Calio Consulting; and Joe Skorupa, RIS discuss how to capture missed opportunities and become a leader in today’s retail environment. This panel of industry leaders also provide tangible advice to ensure you never miss a sale.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Download this Special Report to learn the three innovative point of sale strategies that matter and the retailers that are making them work.

This benchmark research assess your organization’s strengths, weaknesses and competitive position from the consumer’s perspective. Download the report to help cross the great consumer divide.

Lee Holman, IHL Group; David Dorf, Infor Retail; and Joe Skorupa, RIS News discuss the trends and technology that will play a major role in 2019. The trio of industry leaders also review the results from RIS’ annual Retail Technology Study.

Download RIS/CGT's annual analytics benchmark research and rate your organization's analytics maturity against the industry leaders.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Download this Targeted Research to discover how sales plus customer engagement and loyalty equals long-term value.

Check out RIS’ annual look at the highlights and key trends from the NRF Big Show 2018. Relive the big moments and catch up on what you might have missed.

Big Lots is investing in next-gen technology to curate a unified view of shoppers’ physical, digital and omnichannel journeys to provide a meaningful and memorable path to purchase and increase loyalty.

AI and Demand Planning

Download this Retail IQ report and learn how through the use of sophisticated artificial intelligence platforms leading retailers are gaining unheard of insight into the wants and needs of the consumer.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Download the 14th Annual Store Systems Study and examine the widening gulf between IT leaders and laggards and benchmark your efforts against the industry’s leaders.

Show More