Customer Self-Service Transactions to Surpass $1.7 Trillion by 2012

Transactions at self-service kiosks will surpass $607 billion this year in North America, as consumers continue to embrace self service technology. The amount will more than triple by 2012 to over $1.7 trillion, according to a new research study conducted by the IHL Group.

"We expect continued double-digit growth in the revenue generated by self-service transactions for the foreseeable future," said Lee Holman, Lead Retail Analyst of the IHL Group.

"The results of this study confirm what we've been seeing for the past several years - namely, that consumers are showing a preference for self-service kiosk activity of all kinds," Holman said. "The benefit to retailers is that this technology can significantly increase customer loyalty, as well as customer satisfaction."

"The devices are also a hedge against increasing expenses during a tough economic climate," added Holman. "They allow retailers to schedule their labor resources for high-volume periods without sacrificing service during non-peak times."

The new research study, 2008 North American Self-Service Kiosks, examines the increasing use of six types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, postal systems and other retail kiosks. The study is available immediately at
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