Customer Service

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Customer Service

A collection of news, articles and other featured content about Customer Service.

Banana Republic is the latest apparel retailer to throw its hat into the apparel subscription ring. Learn about the retailer’s new service and its plan to differentiate itself in the crowed rental space.

The off-price retailer’s point of sale is going from blah to bam, and helping usher in a host of experiential features for the brand. Learn all about it.

The athletic apparel retailer opened its largest store ever last month in Chicago. The next-gen experiential store got plenty of attention when it opened its doors, find out how it is faring since the hype subsided.

RIS surveyed 3,000 consumers to discover the behaviors and preferences that build emotional connections and how retailers can fine tune strategies to meet ever-changing needs.

Art Retailing Science

Retail success in the modern era requires a deep connection between the shopper and the retailer — a connection that is built and maintained thanks to memorable experiences.

Emotional connections are the secret to success for retailers who have strategically built deep relationships with their customers. Find out which retailers, strategies and technologies are the keys to making emotional connections.

The specialty retailer has gone live with a new concept store in Los Angeles featuring its new custom closet offering. Discover the brand’s new strategic vision and get a virtual tour of the experiential store.

In addition to free delivery, CarePass provides members with simplified value, enhanced service and access to on-demand pharmacy care. Learn the details of CVS’s advanced loyalty offering.

The retailer has launched RediClinic Express, providing customers access to convenient, affordable, tech-powered healthcare via an in-store kiosk. Learn how the virtual care solution helps make stores a destination.

The retailer’s new workforce management solution leverages an easy-to-use, date-driven approach to optimize schedules and task management, allowing associates more time to service customers.

AT&T and Badger Technologies have partnered to equip in-store robots with next-gen networking capabilities to improve store operations and elevate customer service.

How improving Returns On Experience in Commerce(ROX/C) transforms retail.

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