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A collection of news, articles and other featured content about Customer Service.

Aldi Bringing Curbside Pickup to Nearly 600 Stores

First piloted in a select locations, the option was quickly embraced by its customers, said Jason Hart, Aldi CEO, who noted that demand for the service is increasing.

It’s a great time to think about starting a company — that’s not something you expect to hear right now.

RIS asked its annual list of top women in retail tech which technology is having the greatest impact now, and where retailers should invest their IT dollars once a level of normalcy returns. Find out what they had to say.

Store associates have become heroes by supplying essential items during the pandemic. Now, as stores reopen, retailers need to live up to the high bar set by their frontline workers. Retail matters today like never before.

As c-store retailers look beyond this year’s challenges and prepare for what’s up next, there’s a fury of possibilities that come to mind. 

If you’d told Fernish CEO Michael Barlow six weeks ago that contactless delivery would be a crucial part of his business strategy, he might not have believed you.

The company has expanded its buy-online-pickup-in-store (BOPIS) service with a curbside option as a response to combat the spread of the new coronavirus.

There are two big questions in retail today: What can we do now and how can we plan for the future? Here are answers provided by experts in a follow up blog that incorporates insider feedback.

A look at how the retail industry is coping with COVID-19, from the macro to the micro level. Find out what Costco, Instacart, Trader Joe’s and more are doing to meet the rapidly-evolving situation.

As AI continues to further integrate into retailers’ internal and customer-facing processes, it’s critical to understand how traditional retailers can create AI focus areas to see the best results.

Kohl's is part of the growing trend of retailers offering contactless transactions to help fight the spread of the coronavirus.

While the retailer is still delivering major appliances, it will leave them at consumers' doorsteps.

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