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Chatbots Reshaping How Retailers Connect with Customers During COVID-19

Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

Giving peace of mind in uncertain times, digital signage displays help inform each and every customer and employee of store rules and government guidelines.

Shoppers can now engage with apparel retailer H&M’s virtual assistant and live chat agents directly from services like Google Maps or Google Search. Learn how.

The rise in contactless fulfillment is nothing new to any retailer that’s sold anything in the last six months. But while taping a paper sign to your door might have cut it during the early days of the pandemic, shoppers are getting savvier and more demanding, and retailers need to follow suit.

Amazon has opened its first namesake grocery store, Amazon Fresh, in Woodland Hills, CA, and, as you’d expect, it’s packed with retail innovation. See videos, photos and more of the freshest new store in town.

Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.

Now’s the time to review and adjust your processes and tools to deliver the experience your customers will expect this fall and winter based on circumstances that changed consumer behavior practically overnight.

The beauty company's investment in artificial intelligence and augmented reality are paying off when it comes to consumer engagement.

VIEW ON-DEMAND!   Consumer behavior is constantly evolving, that is nothing new ― but the onset of the COVID-19 pandemic has accelerated this ongoing evolution like never before.

To uncover how retailers can successfully reopen stores while continuing to make safety the number one priority, RIS hosted a virtual fireside chat with a leading authority on the in-store experience.

Walmart is bringing its Ask Sam machine learning-powered voice assistant app over from Sam’s Club, and has expanded its capabilities to include details about COVID-19.

In the midst of rapidly evolving market forces, retailers are adjusting to the "new" new normal, embracing change to survive, and sometimes thrive, in this post-COVID-19 market. 

vIEW ON-DEMAND!   Retailers and consumer goods companies need to be able to react seamlessly in real-time to unforeseen challenges. The worldwide COVID-19 crisis exposed holes in their ability to effectively predict and meet unprecedented demand.

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