Customer Service

Whole Foods Markets in the greater Denver area will soon be taking contactless payments to another level, offering shoppers the option to purchase groceries with just the palm of their hands. Get the details.

Panera is set to roll out revamped loyalty identification tech and contactless payments at select stores. Get the details.

Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

Learn learn how consumer behavior changes are impacting customer service operations today, and how brands are working with their retail partners to navigate them.

We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.

CVS Health will acquire Signify Health, which offers proprietary analytics and technology platforms to enable a network of more than 10,000 clinicians across all 50 states to make house calls. 

Boasting a number of best-in-class initiatives, including implementing innovative automation platforms and intelligent robotic solutions, learn how Albertsons has unlocked the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer expe

Here are four ways technology can help you enhance your customer experience.

Using the backdrop of RIS’ latest research, learn how to apply cutting edge workforce strategies to your own business to compete during this era of workplace innovation.