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Customer Service

AI and Demand Planning

Download this Retail IQ report and learn how through the use of sophisticated artificial intelligence platforms leading retailers are gaining unheard of insight into the wants and needs of the consumer.

Nordstrom, Inc. plans to invest 40% of its capital plan towards modernizing its tech platform, delivering digital and mobile enhancements, and expanding its fulfillment network. Read on to uncover the retailer's additional plans to modernize the customer experience.

Madison Reed's team of software engineers have created chatbot to be a key component of the Ulta Beauty in-store experience.

Grocery retailer Meijer will expand home delivery. Find out more about how the grocer is offering groceries delivered in as little as one hour for just $99 a year.

As the role of brick-and-mortar stores evolves with the growth of online sales, retailers' success will hinge on how well their employees create stand-out customer experiences.

Check out this special report and relive the highlights and discover what you might have missed from the NRF Big Show 2017.

Click here to view full report.

While foot traffic is disappearing many malls are still capturing shoppers. Is the American mall in danger of collapse or just an evolution? Read on to learn the current state of the mall and how it can be resurrected to its former glory.

Kohl's hopes to lower inventory per store, improve fulfillment from stores, improve mobile conversion, and more.

The "20th Annual Mystery Shopping Study" recognizes seven retailers who excel in customer service. Discover who those retailers are and don't miss out on other notable numbers and findings from the study.

Supermarket chain Hy-Vee is using behavioral analytics and insights to create a highly personalized shopping experience for its customers.

Part of WFM's refined growth strategy includes three solutions to curb operating expenses and improve the shopping experience for customers.

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