Customer Service

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Customer Service

A collection of news, articles and other featured content about Customer Service.

In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."

Come to RES 2018 and learn first-hand how to manage business improvement, disruption, and human capital from Dale Carnegie consultant David Osborne in a can’t-miss interactive workshop.

The retailer plans to more than triple its physical presence over the next few years, highlighting the need for a modernized supply chain and point of sale solution. Read on to learn how Five Below is addressing these critical systems.

While many retailers are struggling to build long-term shopper devotion, Ulta’s loyalty program is enjoying double-digit growth. Find out what the brand is doing to attract and retain profitable shoppers.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

As retailers clamor to perfect their personalization efforts, Walmart has launched a new concierge shopping service. While an expensive step up from Amazon Prime, members can text nearly any shopping request and Jetblack will deliver them same or next day.

This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. Here are five important reasons why retailers should strive to control the post-click experience themselves, rather than handing it off to a third party.

What if you could not only save the sale, but reengage shoppers when items are out-of-stock online? Uncover how this outdoor sporting goods retailer uses an e-commerce service to make its marketing more personal with the added benefits of improving its assortment planning.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Despite reports to the contrary, the store is not dead, it is being reinvented.

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