Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.
Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth. Uncover what else makes the Top 5 U.S.
The industry’s elite gathered at RES 2018 last week to explore the changing retail dynamic and how to provide consumers with a differentiated, tech-filled experience. Check out this photo montage from the retail event of the season.
These 10 innovative retail leaders are out in front of the pack setting the pace for change in their organizations and the industry. See which transformative retailers made RIS’ annual look at the retail industry’s fastest rising executives.
By using data insights to expand staff knowledge and deepen the customer relationship, retailers are turning new technologies into rising revenue, creating unique and personalized experiences for customers across all channels.
Customer’s thirst for instant gratification, mixed with the convenience of online shopping has given rise to buy online, pickup in-store. By implementing smart pickup lockers, retailers can take the service to the next level and further differentiate from the competition.
Internet of Things technologies brings real-time visibility to the supply chain. With a sensor-based digital supply chain, businesses can transform how they manage products and shipments across channels. To do so, companies need the right strategy.
Offering buy online pickup in-store bridges the gap between digital and physical shopping and offers a host of benefits for retailers and shoppers alike. But get the experience wrong and risk alienating your most profitable customers. Learn how to do it right.