Customer Service

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Customer Service

A collection of news, articles and other featured content about Customer Service.

Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.

Eighty-three percent of retailers say customers’ omnichannel expectations in stores have increased compared to five years ago. Download this infographic to learn how deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.

A common thread among today’s successful retailers are stores with fast, convenient, omnichannel services. Find specific smart store technologies and strategies to implement in this Targeted Research report.

Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.

Say adios to a record number of stores that failed in 2019. They will not be missed except as an example of what not to do. Find out specific steps to take to avoid making 2020 another record year.

The flagship store will feature innovative technology including four video walls on different levels, mobile points of sale throughout and integrated wireless charging stations. Check out this first look at the new experiential location.

The lighting and home furnishing retailer has deployed the new solution across the entire chain, upping its customer service quotient and introducing new vital capabilities. CFO Clark Linstone gives a look behind the curtain in this exclusive interview.

As part of its holiday workforce scale up the home goods retailer is hiring thousands of telecommute employees. Read on to learn the details.

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

In order to deliver a more modern customer experience and retailer services that increase engagement, retailers need to marry front-end operations to back-end operations. Download this exclusive infographic to discover how to suceed by building efficient digital processes on both sides.

As PetSmart looks to become a one-stop-shop for everything pet, it has introduced a new in-store pet care service. Learn all about the new offering and how it will help drive traffic to the store.

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