Customer Service

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Customer Service

A routine POS upgrade went array, preventing Starbucks from accepting credit card payment and causing stores to close their doors. Learn the details of the retailer’s POS miscue.

Walmart is testing six next-gen approaches in two new stores to enhance the customer experience through technology. Industry experts tell RIS News what this move means for Walmart and the future of retail.

Nordstrom, Inc. plans to invest 40% of its capital plan towards modernizing its tech platform, delivering digital and mobile enhancements, and expanding its fulfillment network. Read on to uncover the retailer's additional plans to modernize the customer experience.

Download this Retail IQ report and discover the dos and dont's of modern clienteling and how retailers can utilize up-to-date technology to improve shopper engagement and loyalty.

These tools and technologies are the next big things in the world of customer service. Help your customers help themselves by leveraging the power of the self-service customer care.

Madison Reed's team of software engineers have created chatbot to be a key component of the Ulta Beauty in-store experience.

While foot traffic is disappearing many malls are still capturing shoppers. Is the American mall in danger of collapse or just an evolution? Read on to learn the current state of the mall and how it can be resurrected to its former glory.

Grocery retailer Meijer will expand home delivery. Find out more about how the grocer is offering groceries delivered in as little as one hour for just $99 a year.

As the role of brick-and-mortar stores evolves with the growth of online sales, retailers' success will hinge on how well their employees create stand-out customer experiences.

Kohl's hopes to lower inventory per store, improve fulfillment from stores, improve mobile conversion, and more.

The "20th Annual Mystery Shopping Study" recognizes seven retailers who excel in customer service. Discover who those retailers are and don't miss out on other notable numbers and findings from the study.

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