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A collection of news, articles and other featured content about Customer Service.

Retailing Post-Coronavirus: Part 2

There are two big questions in retail today: What can we do now and how can we plan for the future? Here are answers provided by experts in a follow up blog that incorporates insider feedback.

Books-A-Million Brings BOPIS Curbside for COVID-19

The company has expanded its buy-online-pickup-in-store (BOPIS) service with a curbside option as a response to combat the spread of the new coronavirus.

While the retailer is still delivering major appliances, it will leave them at consumers' doorsteps.

A look at how the retail industry is coping with COVID-19, from the macro to the micro level. Find out what Costco, Instacart, Trader Joe’s and more are doing to meet the rapidly-evolving situation.

Walgreens first piloted Postmates, which brings its health and wellness, convenience items and select over-the-counter medications directly to consumers, at select New York City locations last year.

The retailer first piloted the service, which brings its health and wellness, convenience items and select over-the-counter medications directly to consumers, last year.

Providing a low-friction returns experience isn’t enough to satisfy consumers anymore, as they're beginning to consider the impact their return shipping has on the environment.

CBD Oil Booms in Retail

Despite store closings and ghosted malls, one strategy in retail is experiencing a period of high times.

Carryout customers who order and pay online or via the app can check in on the Domino's Tracker, and they'll have their order ready for them.

Crate and Barrel is weaving design services and tech tools into its latest concept store, a trend picking up steam with furniture retailers. Find out what its latest store offers and how retailers have launched similar concepts recently.

A common thread among today’s successful retailers are stores with fast, convenient, omnichannel services. Find specific smart store technologies and strategies to implement in this Targeted Research report.

Eighty-three percent of retailers say customers’ omnichannel expectations in stores have increased compared to five years ago. Download this infographic to learn how deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.

Just in time for Valentine’s Day, unveils a plethora of retail tech enhancements across its digital and voice channels. Uncover how the e-commerce retailer is using AI, augmented reality, mobile app upgrades and a relaunched website to capture shopper’s hearts.

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