Joann (formerly Jo-Ann Fabrics) is turning to its shoppers to craft the modern customer experience. Take an inside look at its new concept store and learn more about the tech it just rolled out across 870 stores to collect actionable customer feedback in real-time.
Internet of Things technologies brings real-time visibility to the supply chain. With a sensor-based digital supply chain, businesses can transform how they manage products and shipments across channels. To do so, companies need the right strategy.
On the heels of skyrocketing sales and a 120% service revenues spike, it looks like the Office Depot's efforts to transform its retail model are paying off. Learn what the retailer is doing to become more service oriented and how these moves have revenue soaring.
Target is in the midst of remodeling over 1,000 stores across the U.S. to meet growing shopper demand for an evolved customer experience, but no two stores will look alike. Check out some of the features of the next-gen stores and hear what top Target executives have to say about the efforts.
Providing an engaging, memorable and innovative experience requires attracting in-demand headquarters and front-line staff. Savvy retailers are upping their game to recruit, train and maintain a cutting-edge workforce.
Retail success is impossible without knowledgeable and innovative leaders willing to put in the work to move the industry forward. See which 10 industry stalwarts were chosen for RIS’ annual look at retail’s most influential.