Customer Service

Press enter to search
Close search
Open Menu

Customer Service

A collection of news, articles and other featured content about Customer Service.

The online shopping and sales resource provides bargain consumers with the scoop on liquidation, store closings, inventory close-outs, and sales events both nationally and in their local communities.

Earning shoppers hearts and minds is the first step to winning their wallets. See which five retailers are the most loved by the American public and which brands have inter-generational appeal.

Earth’s mass extinctions discovered in the fossil record are tragic. For the losers. Survivors, however, benefit and thrive. The same is true in retail.

BOPIS can help retailers meet need-it-now consumer demand and level the playing field against the online competition. But get it wrong and the service can do more harm than good. See which 10 retailers are getting it right.

The specialty retailer is the first to go live with the new communication technology that allows shoppers to text store-level associates without the barrier of a cumbersome mobile app download.

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

As the name implies, the NRF Big Show is enormous. It is impossible to see it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

These female technology leaders are role models for success, helping carve a path to the top for the next generation of industry innovators. Discover who made RIS’ annual look at the most important women in retail tech.

Show More