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Customer Service

A collection of news, articles and other featured content about Customer Service.

Joann (formerly Jo-Ann Fabrics) is turning to its shoppers to craft the modern customer experience. Take an inside look at its new concept store and learn more about the tech it just rolled out across 870 stores to collect actionable customer feedback in real-time.

On the heels of skyrocketing sales and a 120% service revenues spike, it looks like the Office Depot's efforts to transform its retail model are paying off. Learn what the retailer is doing to become more service oriented and how these moves have revenue soaring.

Target is in the midst of remodeling over 1,000 stores across the U.S. to meet growing shopper demand for an evolved customer experience, but no two stores will look alike. Check out some of the features of the next-gen stores and hear what top Target executives have to say about the efforts.

Providing an engaging, memorable and innovative experience requires attracting in-demand headquarters and front-line staff. Savvy retailers are upping their game to recruit, train and maintain a cutting-edge workforce.

Checkmate Walmart. Amazon just introduced grocery pickup in 30 minutes.

Your business is what you do. Your reputation is what people think you do. This is a harsh truth of the marketplace and one that can be painful to retail tech vendors.

This year's Retail Experience Summit (RES) will be an entirely different type of event with an emphasis on BOLD innovation and influential peer-exchange.

Download this Trendagram to learn how digital lockers and next-gen vending machines offer retailers a multifunctional solution for services and security.

Retail success is impossible without knowledgeable and innovative leaders willing to put in the work to move the industry forward. See which 10 industry stalwarts were chosen for RIS’ annual look at retail’s most influential.

Walmart is testing a program that shuttles shoppers in autonomous cars to and from Walmart stores to pick up groceries. Learn more about this futuristic shopping scene.

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