Customer Service

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Customer Service

Many say retail is changing, but this is just a pixel of the digital transformation picture. The hard truth is shoppers are changing and Generation Z (everyone born after 1995) is giving us a glimpse into the future of the retail revolution.

A question hung in the air during the recent Aptos user's conference that goes something like this: "How am I doin'?" It's been two years since the mid-size enterprise software company spun off from parent Epicor taking with it a small executive team and big dreams.

IBM Watson and LivePerson's combined platform for AI, bots and messaging advances customer care from analog voice calls to intelligent digital interactions. Learn how.

Walmart is testing six unified commerce approaches in two new stores to enhance the customer experience through technology. Industry experts tell RIS News what this move means for Walmart and the future of retail.

A new wave of chatbots are starting to roll out for retail customer service. These “hybrid bots,” humans and chatbots in a single thread, sharing the workload, can offer excellent benefits, but what is the key to making it work? Read on to find out.

Nordstrom, Inc. plans to invest 40% of its capital plan towards modernizing its tech platform, delivering digital and mobile enhancements, and expanding its fulfillment network. Read on to uncover the retailer's additional plans to modernize the customer experience.

Download this Technology Solutions Guide to learn about the features you need when updating your customer relationship management (CRM) and loyalty solutions, and how mobile loyalty and CRM systems level the playing field for retailers.

Retailers have to attend to customers on the platforms that are most convenient to them. Here are three ways retailers can cater to customers and provide excellent customer service through mobile phones.

A routine POS upgrade went array, preventing Starbucks from accepting credit card payment and causing stores to close their doors. Learn the details of the retailer’s POS miscue.

Download this Retail IQ report and discover the dos and dont's of modern clienteling and how retailers can utilize up-to-date technology to improve shopper engagement and loyalty.

These tools and technologies are the next big things in the world of customer service. Help your customers help themselves by leveraging the power of the self-service customer care.

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