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A collection of news, articles and other featured content about Customer Service.

Evolving Shopper Trends: Where Do We Go From Here

REGISTER HERE! Date: September 1st at 2:00 PM EDT Consumer behavior is constantly evolving, that is nothing new ― but the onset of the COVID-19 pandemic has accelerated this ongoing evolution like never before.

Walmart Can Now Ask Sam its COVID-19 Questions

Walmart is bringing its Ask Sam machine learning-powered voice assistant app over from Sam’s Club, and has expanded its capabilities to include details about COVID-19.

To uncover how retailers can successfully reopen stores while continuing to make safety the number one priority, RIS hosted a virtual fireside chat with a leading authority on the in-store experience.

In the midst of rapidly evolving market forces, retailers are adjusting to the "new" new normal, embracing change to survive, and sometimes thrive, in this post-COVID-19 market. 

vIEW ON-DEMAND!   Retailers and consumer goods companies need to be able to react seamlessly in real-time to unforeseen challenges. The worldwide COVID-19 crisis exposed holes in their ability to effectively predict and meet unprecedented demand.

Despite the upheaval, consumers’ expectations for a flawless, frictionless and personalized shopping experience remain mostly unchanged.

Despite consumers being accustomed to the convenience and speed of e-commerce, they still value customer service and support — that is, a human connection — above all else.

As we all slowly emerge from widespread stay-at-home orders, there are high levels of uncertainty as to what our new normal will look like.

First piloted in a select locations, the option was quickly embraced by its customers, said Jason Hart, Aldi CEO, who noted that demand for the service is increasing.

It’s a great time to think about starting a company — that’s not something you expect to hear right now.

RIS asked its annual list of top women in retail tech which technology is having the greatest impact now, and where retailers should invest their IT dollars once a level of normalcy returns. Find out what they had to say.

Store associates have become heroes by supplying essential items during the pandemic. Now, as stores reopen, retailers need to live up to the high bar set by their frontline workers. Retail matters today like never before.

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