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A collection of news, articles and other featured content about Customer Service.

As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Circuit City closed its doors in 2009. Now the electronics retailer is back from the dead, with plans to reinvent itself through a high tech e-commerce experience. Learn the details of its approaching relaunch.

Rite Aid has agreed to sell Walgreens nearly 2,000 stores, but it will still own and operate more than 2,500 locations following the completion of the deal. How will Rite Aid return its remaining assets to profitability?

The home furnishing giant is implementing a unified view of every customer. Find out how the move will enable Ashley to provide faster and more personalized shopping and customer service.

Can the local grocery store come to you? Yes. And the fully autonomous, on-demand stores will be on the road a lot sooner than you think.

While the use cases are obvious many are still apprehensive of the emerging tech. Explore why despite AI's obvious ability to improve customer satisfaction and in turn drive sales, it still gives some retail executives goosebumps.

Check out RIS' annual NRF Big Show preview guide and discover the must-attend sessions and events at this year's expo.

Mobile technology is retail's do-it-all tool and a major element of a successful retail organization. Learn how leading retailers are putting the technology to use in the field and reaping bottom line benefits.

In the age of customer-first retailing, the ability to attract and retain a quality workforce willing and able to cater to the shopper is a top priority. See which five retailers are attracting top talent and winning the battle for in-demand associates.

RIS publishes a wealth of special reports and research projects throughout the year that explore the trends and technology that are shaping the industry. Check out the five reports that were the best received by readers in 2017.

IoT is exploding and is changing the way people interact with their physical surroundings, each other and retailers. Read on and discover seven cutting-edge retailers leading the IoT charge.

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