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Customer Service

A collection of news, articles and other featured content about Customer Service.

A memorable and differentiated shopping experience is vital in today’s ultra-competitive market and can set a retailer apart from the crowd. See who joined Neiman Marcus, Trader Joe’s and QVC on this ranking of the best retail experience according to 100,000 consumers.

The new iteration of KISS should stand for Keep It Simple and Streamlined, a motto for retailers to focus on creating stores with self-service technologies that are more convenient and easier to shop.

Resolving the brick-and-mortar dilemma of divergent shopper and retailer goals is an urgent task for retailers. Fortunately, there is one strategy where they overlap – self-service technologies.

Long-term success hinges on the ability to build long-term loyalty. See which retailers join Nordstrom, Kohl’s and CVS on this annual ranking of the retailers with the most effective loyalty programs.

Earning shoppers hearts and minds is the first step to winning their wallets. See which five retailers are the most loved by the American public and which brands have inter-generational appeal.

The new pick-up and return service will be available at more than 8,000 Walgreens locations and select number of Nordstrom stores. Learn the details and how the new service offers a new level of convenience.

Customers and management can view order status and driver location in real-time providing unprecedented delivery accuracy and an elevated customer experience.

As the name implies, the NRF Big Show is enormous. It is impossible to see it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Earth’s mass extinctions discovered in the fossil record are tragic. For the losers. Survivors, however, benefit and thrive. The same is true in retail.

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