Customer Service

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Customer Service

A collection of news, articles and other featured content about Customer Service.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.

Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth. Uncover what else makes the Top 5 U.S.

The industry’s elite gathered at RES 2018 last week to explore the changing retail dynamic and how to provide consumers with a differentiated, tech-filled experience. Check out this photo montage from the retail event of the season.

These 10 innovative retail leaders are out in front of the pack setting the pace for change in their organizations and the industry. See which transformative retailers made RIS’ annual look at the retail industry’s fastest rising executives.

The retailer plans to roll out the store design to key markets in 2019. Find out what the re-imagined multisensory fragrance destination looks like today.

The sporting goods retailer continues to transform to meet the evolving needs of the modern shopper. See what it is focused on and the progress it has made across three key strategic areas.

Offering buy online pickup in-store bridges the gap between digital and physical shopping and offers a host of benefits for retailers and shoppers alike. But get the experience wrong and risk alienating your most profitable customers. Learn how to do it right.

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