Customer Service

Press enter to search
Close search
Open Menu

Customer Service

A collection of news, articles and other featured content about Customer Service.

By moving to a modern customer service platform, the craft retailer reduced its email response times by 70%, while delivering more personal service. Find out how.

As the surging discount retailer gears up for the holiday rush it is planning a massive nationwide hiring blitz. Learn the details of the hiring event and how the retailer plans to instantly expand its workforce by more than 25,000.

Walgreens customers can now drop off e-commerce returns at a local Walgreens location for shipment back to a host of retailers. Get the latest on the returns management partnership.

The surging jewelry retailer has deployed a cutting-edge retail management solution to ensure customers receive the level of service they have grown accustomed. See which solution suite Kendra Scott implemented and how it is helping associates do their jobs better at scale.

Shoppers can now pick up and drop off UPS shipments at more than 1,000 Michaels’ locations nationwide. Learn the details and how the new partnership will greatly increase foot traffic for the arts and crafts retailer.

Lidl announced that starting next year it will provide health benefits for all employees regardless of the number of hours they work per week. Learn the details of the initiative that will cost the grocer $9 million in its first year.

The mega pharmacy chain is offering same-day, on-demand delivery of its most popular products from more than 170 stores. See where the annual subscription service is going to be offered and how much it will cost shoppers to join.

Turnover is high, unemployment is low, wages are rising, and younger employees are as demanding as younger shoppers. Find out how to weather this perfect storm for rising labor costs and turn the challenge into an opportunity.

In just two years GroceryShop has gone from startup to must attend industry event overflowing with educational and networking opportunities. Check out this recap of the sessions, events and news you might have missed at the biggest grocery event of the year.

The acquisition of Silicon Valley based Apprente furthers McDonald’s commitment to voice-based ordering in its drive thru lanes and mobile ordering initiatives. Learn the details and what it means for the massive quick serve restaurant chain’s tech roadmap.

RIS surveyed 3,000 consumers to discover the behaviors and preferences that build emotional connections and how retailers can fine tune strategies to meet ever-changing needs.

Art Retailing Science

Retail success in the modern era requires a deep connection between the shopper and the retailer — a connection that is built and maintained thanks to memorable experiences. This special report explores the retailers that are leading in experiential retailing and gives practical tips on how to best blend old-school retailing techniques with new-school data based approaches.

Show More