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Customer Service

A collection of news, articles and other featured content about Customer Service.

Walmart is testing a new mobile point of sale program in more than 350 stores. Find out how the tech will make shoppers' live easier this Spring and what retailer experts think of the mega retailer's latest innovation.

The retailer has announced an aggressive investment plan to evolve the foundational structure of the company. Learn how a new strategic focus coupled with cutting-edge technology will help BB&B improve its merchandising, pricing, service, and digital experience.

This annual look at the world’s most valuable tech brands is filled from top to bottom with retailers and retail solution providers. See which industry stalwarts made the coveted list and how much their brands are worth.

Following successful pilots, Target is scaling curbside pickup and same-day home delivery of in-store purchases. Learn the details of the retailer’s newest fulfillment capabilities.

How to successfully blend art and science to personalize the shopping experience both in-store and out while avoiding the dreaded ‘creepy’ factor.

RIS' annual look at the five retailers leading their respective segments thanks to pioneering strategies and the innovative use of cutting-edge technologies.

A simple retail truth has stood the test of time: satisfied customers lead to return visits and increased sales. See which 10 retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on 180,000 customer responses.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Home Depot plans to roughly double its investment in the next three fiscal years to nearly $11.1 billion to expand and modernize its business.

Learn why CXMs must evolve through AI technology to account for the growing demand put on agents.

Addressing customer feedback shouldn’t be a shot in the dark. Review the state of customer reviews and uncover new ways to meet current challenges in assessing customer experience.

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