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Customer Service

A collection of news, articles and other featured content about Customer Service.

The annual must-read ranking the best of the best in retail technology. See where your go-to solution provider placed.

A common thread among today’s successful retailers are stores with fast, convenient, omnichannel services. Find specific smart store technologies and strategies to implement in this Targeted Research report.

Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.

The flagship store will feature innovative technology including four video walls on different levels, mobile points of sale throughout and integrated wireless charging stations. Check out this first look at the new experiential location.

Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.

The lighting and home furnishing retailer has deployed the new solution across the entire chain, upping its customer service quotient and introducing new vital capabilities. CFO Clark Linstone gives a look behind the curtain in this exclusive interview.

As part of its holiday workforce scale up the home goods retailer is hiring thousands of telecommute employees. Read on to learn the details.

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

As PetSmart looks to become a one-stop-shop for everything pet, it has introduced a new in-store pet care service. Learn all about the new offering and how it will help drive traffic to the store.

The new 35,000-square foot café is the retailer’s largest immersive experience to date. See what Starbucks has planned for its five-story celebration to coffee and get a first look inside the sprawling store.

For a fee Walmart grocery shoppers can now enjoy unlimited home delivery at more than 1,400 locations. See how much the service costs and how Walmart is enticing shoppers to give the new service a whirl.

The official kick off of the holiday shopping season is just three weeks away, but it is never too late to gain a competitive edge. Check out these key shopper trends that will define the season and be better prepared for the holiday madness.

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