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Customer Service

A collection of news, articles and other featured content about Customer Service.

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

RIS Software LeaderBoard

The annual must-read report ranking the best of the best in retail technology. Download this report to see which retail software providers ranked in more than 50 head-to-head charts.

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Check out these 10 retail startups RIS believes are having the greatest impact on the industry thanks to their unique business models and/or novel use of technology.

Amazon’s CEO believes that the retailer’s success has a shelf life and that the e-commerce giant will go bankrupt. Hear what he said and his predictions for Amazon’s future.

The arts and crafts retailer is bringing its e-commerce, service and marketing onto one platform to create connected customer experiences across every touchpoint.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

Guitar Center has redesigned its iconic Los Angeles flagship to better serve its customers and attract a new generation of shoppers. See how the retailer’s $5 million brick-and-mortar investment revitalizes the brand.

Retailers are searching for the keys to the fastest, best fulfillment methods that will set them apart from the competition. Download this Trendagram to learn the four pillars that hold the key to agile operations and satisfied shoppers.   

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