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Customer Service

A collection of news, articles and other featured content about Customer Service.

Resolving the brick-and-mortar dilemma of divergent shopper and retailer goals is an urgent task for retailers. Fortunately, there is one strategy where they overlap – self-service technologies.

The new iteration of KISS should stand for Keep It Simple and Streamlined, a motto for retailers to focus on creating stores with self-service technologies that are more convenient and easier to shop.

Long-term success hinges on the ability to build long-term loyalty. See which retailers join Nordstrom, Kohl’s and CVS on this annual ranking of the retailers with the most effective loyalty programs.

The new pick-up and return service will be available at more than 8,000 Walgreens locations and select number of Nordstrom stores. Learn the details and how the new service offers a new level of convenience.

Earning shoppers hearts and minds is the first step to winning their wallets. See which five retailers are the most loved by the American public and which brands have inter-generational appeal.

Customers and management can view order status and driver location in real-time providing unprecedented delivery accuracy and an elevated customer experience.

The online shopping and sales resource provides bargain consumers with the scoop on liquidation, store closings, inventory close-outs, and sales events both nationally and in their local communities.

Earth’s mass extinctions discovered in the fossil record are tragic. For the losers. Survivors, however, benefit and thrive. The same is true in retail.

As the name implies, the NRF Big Show is enormous. It is impossible to see it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

These female technology leaders are role models for success, helping carve a path to the top for the next generation of industry innovators. Discover who made RIS’ annual look at the most important women in retail tech.

BOPIS can help retailers meet need-it-now consumer demand and level the playing field against the online competition. But get it wrong and the service can do more harm than good. See which 10 retailers are getting it right.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

The specialty retailer is the first to go live with the new communication technology that allows shoppers to text store-level associates without the barrier of a cumbersome mobile app download.

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

Growth and optimism characterize a dynamic era when retailers are busily engaged in bold transformation. Download the report now.

The retail giant closed out the year with a bang, posting 6.8% US comp sales growth. Check out the results and Walmart’s highlights from the past year.

There are few better metrics of success than the opinions of your peers. Check out this ranking of the 10 retailers that executives, directors and analysts admire the most.

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