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Customer Service

A collection of news, articles and other featured content about Customer Service.

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

RIS Software LeaderBoard

The annual must-read report ranking the best of the best in retail technology. Download this report to see which retail software providers ranked in more than 50 head-to-head charts.

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Check out these 10 retail startups RIS believes are having the greatest impact on the industry thanks to their unique business models and/or novel use of technology.

Amazon’s CEO believes that the retailer’s success has a shelf life and that the e-commerce giant will go bankrupt. Hear what he said and his predictions for Amazon’s future.

The arts and crafts retailer is bringing its e-commerce, service and marketing onto one platform to create connected customer experiences across every touchpoint.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

Guitar Center has redesigned its iconic Los Angeles flagship to better serve its customers and attract a new generation of shoppers. See how the retailer’s $5 million brick-and-mortar investment revitalizes the brand.

Retailers are searching for the keys to the fastest, best fulfillment methods that will set them apart from the competition. Download this Trendagram to learn the four pillars that hold the key to agile operations and satisfied shoppers.   

Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.

Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth. Uncover what else makes the Top 5 U.S.

Interbrand has released its “2018 Best Global Brands” report and retail is a dominant sector of the list. Here RIS breaks out the 2018 best retail brands. See which retailers join Apple, which was named the most valuable brand.

These 10 innovative retail leaders are out in front of the pack setting the pace for change in their organizations and the industry. See which transformative retailers made RIS’ annual look at the retail industry’s fastest rising executives.

The new workforce tool centralizes employee communication for H&M’s more than 15,000 US employees. The robust solution handles task management, chat apps and employee onboarding with one simple-to-use, all-in-one interface.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

Offering buy online pickup in-store bridges the gap between digital and physical shopping and offers a host of benefits for retailers and shoppers alike. But get the experience wrong and risk alienating your most profitable customers. Learn how to do it right.

The key takeaways and insights from this year’s Retail Experience Summit. Relive the excitement or catch up what you might have missed from THE retail technology event of the season.

Target is in the midst of remodeling over 1,000 stores across the U.S. to meet growing shopper demand for an evolved customer experience, but no two stores will look alike. Check out some of the features of the next-gen stores and hear what top Target executives have to say about the efforts.

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