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Customer Service

A collection of news, articles and other featured content about Customer Service.

The retail giant closed out the year with a bang, posting 6.8% US comp sales growth. Check out the results and Walmart’s highlights from the past year.

Retail plays a decisive role in the economy in terms of revenue, labor and influence, which makes it important to give recognition to retailers that have weathered storms of change and disruption for more than 100 years.

There are few better metrics of success than the opinions of your peers. Check out this ranking of the 10 retailers that executives, directors and analysts admire the most.

As the name implies, the NRF Big Show is enormous. It is impossible to see it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

These female technology leaders are role models for success, helping carve a path to the top for the next generation of industry innovators. Discover who made RIS’ annual look at the most important women in retail tech.

The jewelry retailer is filling its next-gen stores with a host of cutting-edge technology designed to merge digital and physical shopping. Hear how its latest AR deployment enhances the in-store experience.

Target is surging right now and CEO Brian Cornell feels the need to explain why. At the recent NRF Big Show, Cornell said 2018 was the best year Target had in a decade and the reason was investment, reinvestment and disruption.

Growth and optimism characterize a dynamic era when retailers are busily engaged in bold transformation. Download the report now.

Robots are no longer science-fiction fantasies. On the contrary, they have already transformed supply chain operations and entering the store is the next logical step. For some retailers it is happening today.

RIS Software LeaderBoard

The annual must-read report ranking the best of the best in retail technology. Download this report to see which retail software providers ranked in more than 50 head-to-head charts.

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Check out these 10 retail startups RIS believes are having the greatest impact on the industry thanks to their unique business models and/or novel use of technology.

Amazon’s CEO believes that the retailer’s success has a shelf life and that the e-commerce giant will go bankrupt. Hear what he said and his predictions for Amazon’s future.

Customer service is what transitions shopping from merely a transaction into a retail experience. So which retail companies have the best customer service? RIS breaks out the top ten retailers from Newsweek's “America’s Best Customer Service 2019" list.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

The arts and crafts retailer is bringing its e-commerce, service and marketing onto one platform to create connected customer experiences across every touchpoint.

Craft specialty retailer Joann has been on a mission to build the creative experience in its stores.

Retailers are searching for the keys to the fastest, best fulfillment methods that will set them apart from the competition. Download this Trendagram to learn the four pillars that hold the key to agile operations and satisfied shoppers.   

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

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