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07/13/2020

CVS Adds Spoken Prescription Tech to Mobile App

Lisa Johnston
Senior Editor
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CVS Pharmacy customers can now have their prescription bottle labels read to them using their mobile phones.

When the specially created RFID labels are scanned by Spoken Rx in the CVS mobile app — which can be accessed by users using Siri or Google Assistant on their phones — prescription label information will be spoken out loud. The feature is designed for consumers with visual impairments and those unable to read standard print labels.

The information currently includes patient name, medication name, dosage and directions, and more enhancements will be added over the months to come. Spoken Rx will be available from 1,500 CVS Pharmacy locations by the end of the year, and it will be available through all locations by the end of the year.

Enrollment in the program can be done either over the phone or in store where a pharmacist can ensure the patient's app is appropriately set up for the service. Spoken Rx is free to CVS Pharmacy patients and the app will read prescription label information aloud in either English or Spanish.

"The in-app feature gives patients more flexibility, providing the pertinent prescription information out loud wherever and whenever they need it," said Ryan Rumbarger, senior VP, store operations at CVS Health. "Spoken Rx provides a more seamless experience to our patients who are visually impaired."

The tech is a result of collaboration between CVS Pharmacy and the American Council of the Blind, which worked with CVS and tested the technology throughout its development.