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Digital Commerce

Here our retail magazine provides the latest Digital Commerce news, including omnichannel, e-commerce, unified commerce, chatbots and artificial intelligence, and more.

Top 5 U.S. Retail Brands 2020

Being the most positively perceived retail brand in the U.S. is a remarkable feat, especially during the challenges 2020 has brought retailers. Uncover which retailers ranked the best and which made the greatest improvement over the past 12 months.

Pivoting Requires Flexibility: How to Get There Without Replacing All of Your IT

Consumer shopping trends are pressing convenience stores to pivot, but many operators have experienced roadblocks in adding modern services. Uncover how tech solutions can provide the flexibility needed to overcome legacy store IT infrastructure without ripping out current systems.

Sally Beauty has launched buy-online-pickup-in-store (BOPIS) capabilities nationwide as part of its ongoing digital transformation. In addition, the retailer has made several leadership changes, including appointing a new CIO. Get the latest.

Consumers around the world intend to spend more on groceries and household goods in the coming weeks, according to a tracker from Deloitte, with both bargain hunting and stockpiling behavior holding steady during the pandemic.

TJX Companies will bring its HomeGoods brand online in the second half of 2021. Uncover how the e-commerce site will allow the retailer to leverage its strength in the home category and the power of its global buying organization.

Those that started the process years ago have an advantage, but there are large numbers of companies that are playing catch-up and within a short period of time will close the gap. The goal for small businesses is to continue the process of making the online purchase experience a good one.

Will the Black Friday to Christmas Eve stretch be boom or bust? Retailers are certainly tasked with a complicated consumer mindset this year, but preparedness and last minute agility will likely be a winning combo. As the industry enters the throes of the holiday season, RIS reviews the latest expert forecasts and findings.

Retailers know that many shoppers have learned and adopted new habits over the past several months, having shopped from the comfort of their home for much of 2020. But what does this new retail world really look like right now? And how does it compare to this time last year?

Businesses of all sizes and stripes must navigate a new normal in which digital commerce vies for supremacy, consumers begin their gift-buying earlier than usual, and innovative outreach tactics take on a more prominent role.

Changes in customer shopping behavior throughout 2020 have accelerated the shift to e-commerce, and Walmart was “well positioned to catch and ride these waves," resulting in U.S. e-commerce sales swelling 79%. RIS takes a look at three things helping Walmart keep up with shifting shopper trends and demand.

To guarantee shoppers can continue shop sales successfully during a period of heightened online traffic, retailers must rely on robust strategies at the back end. So what are some last-minute strategies for retail IT teams to handle the shopping surge that will begin this Black Friday season?

Chipotle Mexican Grill opened its first-ever digital-only restaurant, but the concept isn’t new. Hear from experts on why pickup only may need to be adopted in order for retailers to find growth and continued relevance in the face of changing consumer behavior.

More than two years after Amazon bought online pharmacy PillPack, the retail giant is jumping into the pharmacy business with the launch of a new store, Amazon Pharmacy, and an Amazon Prime prescription savings benefit for members. Learn more about this big move.

Walmart is dedicating space in 42 of its regional distribution centers to add “pop-up e-commerce distribution centers” to meet the expected spike in e-commerce orders this holiday season, as well as unexpected peaks in the future. Learn the tech that's making it possible.

U.S. retail sales inched up just 0.3% in October, according to the Commerce Department, marking the smallest increase since the pandemic recovery began in May. Despite this, we could still experience a promising holiday selling season.

Companies can lean on technology as a way to prepare for “pent-up” demand and meet customers wherever they may be in their purchasing decision — even without face-to-face interactions.

The change from DTC to B2B for office furniture retailer Vari was a tremendous shift that required pivoting the company’s strategy, people and technology. Learn how it readied itself to manage the pandemic-prompted work-from-home surge.

There are three "bricks" which are used to build the "bridge" of the right customer experience between retailers and buyers: pricing, supply chain management and in-store experience. As shoppers' expectations evolve, these bricks need to be optimized.

TaylorMade Golf Company has partnered with commerce provider eShopWorld (ESW) to provide a localized online shopping experience to its European customers.

Ulta Beauty at Target will debut at more than 100 Target stores nationwide and online at Target.com beginning in 2021. Uncover what the new beauty experience will entail and why the two have joined together.

The Estee Lauder Companies is leveraging its digital consumer engagement investments to serve consumers “craving convenience and choice” during the pandemic.

During this hyper-competitive retail landscape, Ulta Beauty is getting creative in its efforts to build loyal customers, including leveraging digital experiences and experimenting with mobile point-of-sale to develop personalized interactions.

Cos Bar customers can now communicate with beauty specialists in a multitude of ways, as well as request a virtual or in-store appointments. Learn how the beauty retailer is giving its customers a new personalized experience.

Bed Bath & Beyond will expand its Black Friday and Cyber Monday promotions this year and offer an extra 5% to shoppers picking up orders inside and outside the store. Get the details.

Within weeks of going live chain-wide with the new tech, JOANN has consistently seen pickup wait times under a minute. Learn how the craft retailer is speeding up online order pickup at the store this holiday season.

Walmart has turned two stores into labs centers to explore new solutions to operate stores as both physical shopping destinations and online fulfillment centers. From an augmented reality app, to contact-free checkout, learn what it’s testing.

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