Domino's Pizza Leverages Unified Communications and Voice Capabilities

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Domino's Pizza Leverages Unified Communications and Voice Capabilities

07/20/2020

Domino's Pizza will leverage unified communications and programmable voice capabilities to enhance the customer journey and connect more than 6,000 locations across the U.S.

Domino's has implemented its new "Intelligent Call Manager" with Vonage's Voice API integrated with Vonage's unified communications solution. Providing personalized support for its customers, Domino's Intelligent Call Manager integrates the Domino's Tracker, allowing customers to track their order status in real-time. Additional features include caller ID and automated routing to Spanish-language call center agents.

"As our business and franchise network continues to grow, we wanted to leverage the Vonage service offering in order to provide our franchisees with the tools they need to stay connected to our customers," said Kelly Garcia, CTO for Domino's.

"We are thrilled to partner with a beloved and tech forward company like Domino's," said Rodolpho Cardenuto, president, Applications Group for Vonage. "Like Domino's, we believe that communications technology has the ability to create amazing customer and employee experiences."