In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
The idea of the customer experience is not new, but today’s data-driven world has put more control in consumers’ hands with heightened expectations. As such, personalization is a critical foundation for retail success and brand image.
Managing shrink in the modern world is harder for retailers than ever before. While smart devices and technologies are available to make shoppers’ lives easier, those same technologies are also available to criminals, making shoplifting easier.