E-Commerce

Will the Black Friday to Christmas Eve stretch be boom or bust? Retailers are certainly tasked with a complicated consumer mindset this year, but preparedness and last minute agility will likely be a winning combo. As the industry enters the throes of the holiday season, RIS reviews the latest expert forecasts and findings.

Retailers know that many shoppers have learned and adopted new habits over the past several months, having shopped from the comfort of their home for much of 2020. But what does this new retail world really look like right now? And how does it compare to this time last year?

Businesses of all sizes and stripes must navigate a new normal in which digital commerce vies for supremacy, consumers begin their gift-buying earlier than usual, and innovative outreach tactics take on a more prominent role.

U.S. retail sales inched up just 0.3% in October, according to the Commerce Department, marking the smallest increase since the pandemic recovery began in May. Despite this, we could still experience a promising holiday selling season.

Companies can lean on technology as a way to prepare for “pent-up” demand and meet customers wherever they may be in their purchasing decision — even without face-to-face interactions.

The change from DTC to B2B for office furniture retailer Vari was a tremendous shift that required pivoting the company’s strategy, people and technology. Learn how it readied itself to manage the pandemic-prompted work-from-home surge.

During this hyper-competitive retail landscape, Ulta Beauty is getting creative in its efforts to build loyal customers, including leveraging digital experiences and experimenting with mobile point-of-sale to develop personalized interactions.

The Estee Lauder Companies is leveraging its digital consumer engagement investments to serve consumers “craving convenience and choice” during the pandemic.

Three tips to differentiate your e-commerce site with a more satisfying and successful customer experience.

Under Armour is refining its digital strategy as it moves toward a consumer-direct focus, consolidating its app ecosystem and aligning under a single e-commerce platform.

Wayfair beat out analysts’ estimates again as consumers continue to invest in their homes and adopt mobile shopping. Uncover how the retailer is benefiting from a rise in e-commerce shopping.

While often accompanied by a negative connotation, today's bots can be leveraged for such benefits as drastically improving e-commerce speeds.