Eddie Bauer POS Breach Part of Sophisticated Attack Directed at Multiple Retailers

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Eddie Bauer POS Breach Part of Sophisticated Attack Directed at Multiple Retailers

By Jamie Grill-Goodman - 08/19/2016
Apparel retailer Eddie Bauer LLC announced its point of sale systems were affected by malware, enabling unauthorized parties to access payment card information during the first six months of the year. Payment card information used for online purchases at eddiebauer.com was not affected.

The retailer engaged third-party digital forensic experts to conduct an extensive investigation upon detecting the issue and determined that customers’ payment card information used at Eddie Bauer retail stores on various dates between January 2, 2016 and July 17, 2016 may have been accessed. Not all cardholder transactions during this period were affected.

In conducting the investigation, it was determined that the intrusion was part of a sophisticated attack directed at multiple restaurants, hotels, and retailers, including Eddie Bauer.

“The security of our customers’ information is a top priority for Eddie Bauer,” said Mike Egeck, Chief Executive Officer of Eddie Bauer. “We have been working closely with the FBI, cyber security experts, and payment card organizations, and want to assure our customers that we have fully identified and contained the incident and that no customers will be responsible for any fraudulent charges to their accounts. In addition, we’ve taken steps to strengthen the security of our point of sale systems to prevent this from happening in the future.”

While not all transactions during this period were affected, out of an abundance of caution, Eddie Bauer is offering identity protection services to all customers who made purchases or returns during this period. Eddie Bauer has arranged to have Kroll provide affected customers with complimentary services for 12 months.
The retailer is currently notifying customers whose payment card information may have been involved and encourages customers to carefully review and monitor their payment card account statements and contact their bank or card issuer with any issues.

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