EKN Research: Managing and Engaging Modern Labor for Omni-Channel Success

While seamless retail store execution depends on store planning and the ability to offer great products and shopping experience; employee engagement and optimum labor hour utilization is arguably the most critical strategic element in stores’ arsenal for driving consistent execution, sales uplift and customer satisfaction. Download this Benchmark report to understand what if in-store labor hour utilization was converted to a 50-50 balance between operational and customer service tasks and how can retailers and their brand partners work towards creating such a balance and attain better sales, employee engagement and customer connection as a result.